People issues
Upcoming SlideShare
Loading in...5

Like this? Share it with your network

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads


Total Views
On Slideshare
From Embeds
Number of Embeds



Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

    No notes for slide


  • 1. People Issues in Library System Migrations Mary Mallery, Ph.D. Montclair State University Library
  • 2. Background
    • Montclair State University is the second largest university in NJ with 14,000 students
    • Sprague Library holds 650,000 books and 1,800 periodicals
    • Library system migration from DRA Classic with Web2 to Sirsi Unicorn with iLink in June, 2003.
  • 3. Issue 1: Communication
    • What do you mean we’re “migrating” to a new system?
  • 4. Issue 2: Physical Challenge
    • Cognitive research shows that it can take a person up to 3 weeks to physically adapt to a change in their environment.
  • 5. Issue 3: Fear Factor
    • What if the new system makes my job obsolete?
  • 6. Issue 4: Breaking Traditions
    • “ We’ve always used the Kardex to check in the serials.”
  • 7. Teambuilding Solutions
    • Communication:
    • Explain the need for the system change.
    • Ask for input in small forums.
    • Make people part of the choice.
    • Do a Stakeholders Analysis after the implementation.
  • 8. Teambuilding Solutions
    • Fear Factor
    • Host a Venting Session, where people say one good thing and one bad thing about the new system, then follow up with the vendor.
  • 9. Teambuilding Solutions
    • Physical Challenge
    • Review ergonomics of workstations.
    • Elect a department Resource Person who will answer questions on the spot.
    • Train staff pre-, intra- and post-migration.
  • 10. Teambuilding Solutions
    • Breaking Traditions
    • Take Field Trips to a Library that uses the new system
    • Join Webforums and listservs
    • Host Local Users Group meetings
  • 11. Break Down Invisible Fences!
    • "If you do not think about work-flow processes when you implement your new system, you might not be able to fully utilize your new software, ending up with a very expensive substitute for your old system."
    • From Corey Seeman, “Breaking Down Invisible Fences" Computers in Libraries July/august 2002: 25-30
  • 12. Montclair State University Library Teams
    • Technology Group
    • System Migration Team
    • Data Testing Group
    • Trainers Group
    • OPAC Design Group
    • Report Coordinators
    • Troubleshooting Team
    • System Futurists
  • 13. Contact Info: [email_address] Mary Mallery, Ph.D. Montclair State University Library