People Issues in Library System Migrations Mary Mallery, Ph.D. Montclair State University Library
Background <ul><li>Montclair State University is the second largest university in NJ with 14,000 students  </li></ul><ul><...
Issue 1: Communication <ul><li>What do you mean we’re “migrating” to a new system? </li></ul>
Issue 2: Physical Challenge <ul><li>Cognitive research shows that it can take a person up to 3 weeks to physically adapt t...
Issue 3: Fear Factor <ul><li>What if the new system makes my job obsolete? </li></ul>
Issue 4: Breaking Traditions <ul><li>“ We’ve always used the Kardex to check in the serials.”  </li></ul>
Teambuilding Solutions <ul><li>Communication: </li></ul><ul><li>Explain the need for the system change. </li></ul><ul><li>...
Teambuilding Solutions <ul><li>Fear Factor </li></ul><ul><li>Host a Venting Session, where people say one good thing and o...
Teambuilding Solutions <ul><li>Physical Challenge </li></ul><ul><li>Review ergonomics of workstations. </li></ul><ul><li>E...
Teambuilding Solutions <ul><li>Breaking Traditions </li></ul><ul><li>Take Field Trips to a Library that uses the new syste...
Break Down Invisible Fences! <ul><li>&quot;If you do not think about work-flow processes when you implement your new syste...
Montclair State University Library Teams <ul><li>Technology Group </li></ul><ul><li>System Migration Team </li></ul><ul><l...
Contact Info: [email_address] Mary Mallery, Ph.D. Montclair State University Library
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People issues

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People issues

  1. 1. People Issues in Library System Migrations Mary Mallery, Ph.D. Montclair State University Library
  2. 2. Background <ul><li>Montclair State University is the second largest university in NJ with 14,000 students </li></ul><ul><li>Sprague Library holds 650,000 books and 1,800 periodicals </li></ul><ul><li>Library system migration from DRA Classic with Web2 to Sirsi Unicorn with iLink in June, 2003. </li></ul>
  3. 3. Issue 1: Communication <ul><li>What do you mean we’re “migrating” to a new system? </li></ul>
  4. 4. Issue 2: Physical Challenge <ul><li>Cognitive research shows that it can take a person up to 3 weeks to physically adapt to a change in their environment. </li></ul>
  5. 5. Issue 3: Fear Factor <ul><li>What if the new system makes my job obsolete? </li></ul>
  6. 6. Issue 4: Breaking Traditions <ul><li>“ We’ve always used the Kardex to check in the serials.” </li></ul>
  7. 7. Teambuilding Solutions <ul><li>Communication: </li></ul><ul><li>Explain the need for the system change. </li></ul><ul><li>Ask for input in small forums. </li></ul><ul><li>Make people part of the choice. </li></ul><ul><li>Do a Stakeholders Analysis after the implementation. </li></ul>
  8. 8. Teambuilding Solutions <ul><li>Fear Factor </li></ul><ul><li>Host a Venting Session, where people say one good thing and one bad thing about the new system, then follow up with the vendor. </li></ul>
  9. 9. Teambuilding Solutions <ul><li>Physical Challenge </li></ul><ul><li>Review ergonomics of workstations. </li></ul><ul><li>Elect a department Resource Person who will answer questions on the spot. </li></ul><ul><li>Train staff pre-, intra- and post-migration. </li></ul>
  10. 10. Teambuilding Solutions <ul><li>Breaking Traditions </li></ul><ul><li>Take Field Trips to a Library that uses the new system </li></ul><ul><li>Join Webforums and listservs </li></ul><ul><li>Host Local Users Group meetings </li></ul>
  11. 11. Break Down Invisible Fences! <ul><li>&quot;If you do not think about work-flow processes when you implement your new system, you might not be able to fully utilize your new software, ending up with a very expensive substitute for your old system.&quot; </li></ul><ul><li>From Corey Seeman, “Breaking Down Invisible Fences&quot; Computers in Libraries July/august 2002: 25-30 </li></ul>
  12. 12. Montclair State University Library Teams <ul><li>Technology Group </li></ul><ul><li>System Migration Team </li></ul><ul><li>Data Testing Group </li></ul><ul><li>Trainers Group </li></ul><ul><li>OPAC Design Group </li></ul><ul><li>Report Coordinators </li></ul><ul><li>Troubleshooting Team </li></ul><ul><li>System Futurists </li></ul>
  13. 13. Contact Info: [email_address] Mary Mallery, Ph.D. Montclair State University Library
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