Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts
 

Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

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Mobile accounts for 15% of global online retail today, but 67% of carts are abandoned by consumers every day. ...

Mobile accounts for 15% of global online retail today, but 67% of carts are abandoned by consumers every day.

Engage with customers in-app to drive higher LTV and reduce customer churn. Save abandoned carts at the time of purchase and help customer get through the checkout process.

See how Helpshift can support your mobile commerce strategy.

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Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts Presentation Transcript

  • Abinash Tripathy CEO In-App Customer Service for Mobile Commerce Delight your shoppers and save abandoned carts
  • Mobile accounts for 15% of global online retail today Time Spent on Mobile to outpace Desktop. By 2017 50% of retail will be on mobile.
  • E-commerce: 67.44% of carts abandoned everyday Top 5 Reasons for Abandoned Carts • • • • • App user experience issues Checkout process cumbersome Transaction failure in checkout Researching / Just Browsing Product Questions unanswered Source: Baymard Institute Research - http://baymard.com/lists/cart-abandonment-rate
  • Engage with customers to drive higher LTV and reduce churn GET GLOWING REVIEWS IN-APP FAQ IN-APP CHAT - SAVE CARTS GET FEEDBACK SEND PRODUCT UPDATES $ Launch Monetize Scale Referrals
  • LAUNCH Improve the shopping experience with actionable feedback from users
  • $ MONETIZE Offer in-app chat to recover carts
  • SCALE Provide a mobile FAQ to answer common questions
  • REFERRALS Solicit Reviews to improve app ranking in app store
  • Our Customers Gaming Commerce Media Enterprise HIGHSCHOOL STORY
  • Customers love Helpshift
  • Let us help you delight your shoppers and recover 12-16% of abandoned carts. Get started at http://www.helpshift.com