Abinash
Tripathy
CEO

In-App Customer Service for Mobile Commerce
Delight your shoppers and save abandoned carts
Mobile accounts for 15% of global online retail today

Time Spent on Mobile to outpace Desktop.
By 2017 50% of retail will...
E-commerce: 67.44% of carts abandoned everyday

Top 5 Reasons for Abandoned Carts

•
•
•
•
•

App user experience issues
C...
Engage with customers to drive higher LTV and
reduce churn

GET GLOWING REVIEWS

IN-APP FAQ

IN-APP CHAT - SAVE CARTS

GET...
LAUNCH

Improve the shopping experience with
actionable feedback from users
$ MONETIZE

Offer in-app chat to recover carts
SCALE

Provide a mobile FAQ to answer common
questions
REFERRALS

Solicit Reviews to improve app ranking in app
store
Our Customers
Gaming

Commerce

Media

Enterprise

HIGHSCHOOL
STORY
Customers love Helpshift
Let us help you delight your shoppers and recover
12-16% of abandoned carts.
Get started at http://www.helpshift.com
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Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

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Mobile accounts for 15% of global online retail today, but 67% of carts are abandoned by consumers every day.

Engage with customers in-app to drive higher LTV and reduce customer churn. Save abandoned carts at the time of purchase and help customer get through the checkout process.

See how Helpshift can support your mobile commerce strategy.

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Mobile Commerce - Delight Your Shoppers and Recover 12-16% of Abandoned Carts

  1. 1. Abinash Tripathy CEO In-App Customer Service for Mobile Commerce Delight your shoppers and save abandoned carts
  2. 2. Mobile accounts for 15% of global online retail today Time Spent on Mobile to outpace Desktop. By 2017 50% of retail will be on mobile.
  3. 3. E-commerce: 67.44% of carts abandoned everyday Top 5 Reasons for Abandoned Carts • • • • • App user experience issues Checkout process cumbersome Transaction failure in checkout Researching / Just Browsing Product Questions unanswered Source: Baymard Institute Research - http://baymard.com/lists/cart-abandonment-rate
  4. 4. Engage with customers to drive higher LTV and reduce churn GET GLOWING REVIEWS IN-APP FAQ IN-APP CHAT - SAVE CARTS GET FEEDBACK SEND PRODUCT UPDATES $ Launch Monetize Scale Referrals
  5. 5. LAUNCH Improve the shopping experience with actionable feedback from users
  6. 6. $ MONETIZE Offer in-app chat to recover carts
  7. 7. SCALE Provide a mobile FAQ to answer common questions
  8. 8. REFERRALS Solicit Reviews to improve app ranking in app store
  9. 9. Our Customers Gaming Commerce Media Enterprise HIGHSCHOOL STORY
  10. 10. Customers love Helpshift
  11. 11. Let us help you delight your shoppers and recover 12-16% of abandoned carts. Get started at http://www.helpshift.com

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