UNIGROUP: The Approachable Move Coordinator
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UNIGROUP: The Approachable Move Coordinator

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Author of twelve books, professional speaker, award-winning blogger and entrepreneur Scott Ginsberg presents at the Unigroup 2011 Conference on how to become an approachable move coordinator!

Author of twelve books, professional speaker, award-winning blogger and entrepreneur Scott Ginsberg presents at the Unigroup 2011 Conference on how to become an approachable move coordinator!

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  • \n
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  • Really? Why not? Says who?\n\n
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  • EAST ST LOUIS\n
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  • isn’t miuch of an accomplushment...\n\nBut that’s not why I’m here.\nI’m not here today because I wear a nametag.\n\nI’m here because I’ve spent every waking hour of the past ten years of life LEVERAGING\n\n
  • leveraging\n
  • a simple idea\n
  • ...into a six figure enterprise\n\nTHIS ISN’T A BADGE - THIS IS A BRAND.\n\ntha’s the craxy part - that ten years ago I was knowas That guy who wears a nametag everyday. Now I”m know as That guy who MADE A CAREER out of wearing a nametag everyday.\n\n\n
  • and so, for the next ninety minutes, I’m yours.\n\n\n
  • the more you do on the 90, the better the 10 looks\n\n\nHOW COULD YOU MAKE THE INVISIBLE INESCAPABLE?\nGIVE THEM A BACKSTAGE PASS TO YOUR BUSINESS?\n\n\n
  • And my promise to you is that you’re not going to sit through:\n
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  • the more you do on the 90, the better the 10 looks\n\n\nHOW COULD YOU MAKE THE INVISIBLE INESCAPABLE?\nGIVE THEM A BACKSTAGE PASS TO YOUR BUSINESS?\n\n\n
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  • bribe line\n\nFurthermore, I’m not going to spend the next hour trying to convuince yo all to start wearing....\n
  • \n•I can’t pretend that I’m just like you.\n•I’ve never run a company.\n•I’ve never had employees.\n•I’ve never even had a real job.\n•In fact, I am HIGHLY unemployable.\n•I have NO IDEA what it takes to (x)\n•But what I do know – is how it feels to (x).\n•And I’ll probably never know what it takes to (x).\n•Still, just like you, (x) and (y) are the lifeblood of my business\n•You are here today to learn how to make a name for yourself.\n•And in the last 3,409 days, that’s exactly what I’ve done.\n•And here’s the best part: Every one of you is going to learn something different today. As a writer, speaker and resource, the approach I take to teaching others is not unlike Leonardo Davinci. Botticelli. Reward from any angle. (Get exhibit Atlanta, Botticelli, Leo sculpture)\n\n\n\n
  • the more you do on the 90, the better the 10 looks\n\n\nHOW COULD YOU MAKE THE INVISIBLE INESCAPABLE?\nGIVE THEM A BACKSTAGE PASS TO YOUR BUSINESS?\n\n\n
  • and so, notwithstanding my insanity, i wanted to share this image with you because\n
  • the more you do on the 90, the better the 10 looks\n\n\nHOW COULD YOU MAKE THE INVISIBLE INESCAPABLE?\nGIVE THEM A BACKSTAGE PASS TO YOUR BUSINESS?\n\n\n
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  • 1.\n2.Applaud everybody’s brilliance. Most people are more brilliant then they realize. They just need someone to reflect that brilliance back to them. That’s where you come in. If you want to unlock people’s awesomeness, it starts with the sincere belief that everyone has something worth sticking out there. Then, it’s just a matter of affirmation. For example, here’s what I do with my coaching clients: When someone says something brilliant, I usually say, “That’s a great insight! Have you written about that yet?” Now, most people say no. Either because they’re not disciplined enough to capture the majority of their brilliance; or because they don’t believe that they possess brilliance. So, what I usually do is write down their insight FOR them. Right then and there. In my journal. In front of their eyes. This honors their thoughts and demonstrates listening. Then, later on that day, I’ll email their words back to them with a note that says, “Once again, great insight! But if you don’t write this down, I’m going to steal it from you and take credit for it.” Whose brilliance needs reflecting and applauding? How are you laying a foundation of affirmation? And what would happen if you attended to everyone you encountered as a brilliant person who had something unique to stick out there?\n\n
  • \nI have NO IDEA what it takes to (x)\nWhat I do know is how it feels to (x).\nBecause I’m not familiar with your business, I’m the perfect person to talk to about it. \n
  • \nI have NO IDEA what it takes to (x)\nWhat I do know is how it feels to (x).\nBecause I’m not familiar with your business, I’m the perfect person to talk to about it. \n
  • \nI have NO IDEA what it takes to (x)\nWhat I do know is how it feels to (x).\nBecause I’m not familiar with your business, I’m the perfect person to talk to about it. \n
  • \nI have NO IDEA what it takes to (x)\nWhat I do know is how it feels to (x).\nBecause I’m not familiar with your business, I’m the perfect person to talk to about it. \n
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  • \nI have NO IDEA what it takes to (x)\nWhat I do know is how it feels to (x).\nBecause I’m not familiar with your business, I’m the perfect person to talk to about it. \n
  • \nI have NO IDEA what it takes to (x)\nWhat I do know is how it feels to (x).\nBecause I’m not familiar with your business, I’m the perfect person to talk to about it. \n
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  • I’m not here to convince you to start wearing a nametag every day -- rather, I’m here so you can consider asking yourself this question:\n\n
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  • \nI have NO IDEA what it takes to (x)\nWhat I do know is how it feels to (x).\nBecause I’m not familiar with your business, I’m the perfect person to talk to about it. \n
  • There is a high correlation between those who avail themselves and their ideas and those who are successful\n\n
  • I’m not here to convince you to start wearing a nametag every day -- rather, I’m here so you can consider asking yourself this question:\n\n
  • And the cool part was REACTION. Peopel ask, why nametg, “I always wear it.” Lovers haters\n\n90% Lovers 10% Haters. -\n\nStayed consistent over 9 years. And so I’ve learned wo lesson: 10% of the people wil not like you - get over it. Screw the 10, stick with 90\n\nThe second lesson is: If evebroy says you’re crazy, you just might be onto something.\n
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  • I’m not here to convince you to start wearing a nametag every day -- rather, I’m here so you can consider asking yourself this question:\n\n
  • a nametag everyday - contrary to what the cartoon says, my goal is not to get us all to stick nametags on and hold hands across the globe and start singing we are the world. OK, this sin’t Seinfeld. --- SO, that’s what we’re NOT going to talk about today. Instead, And so, I’m going to talk about the lessons learned from and the mistakes made during the past 3,225 days of how, by some miracle, leveraging \n
  • There is a high correlation between those who avail themselves and their ideas and those who are successful\n\n
  • HERE’S THE QUESTION THAT MATTERS: YOU’RE THINKING DUDE I WOULD NEVER WEAR A NAMETAG EVERY DAY - YOU ALREADY DO. YOU JUST HAVEN’T FIGURED OUT WHAT IT SAYS YES\n
  • not TIPS, not TECHNIQUES, and not some MANIPULATIVE SEVEN STEP SYSTEM, \n\npractices --- slide\n
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  • not TIPS, not TECHNIQUES, and not some MANIPULATIVE SEVEN STEP SYSTEM, \n\npractices --- slide\n
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  • not TIPS, not TECHNIQUES, and not some MANIPULATIVE SEVEN STEP SYSTEM, \n\npractices --- slide\n
  • you know the old saying, “practice makes perfect?”\n\nno it doesn. practice doesn’t make perfect - practice makes PROFIT.\n\nwould you like to make some>\n
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  • Branding is the best, highest version of yourself – and how other people experience themselves in relation TO that self. \n\n
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  • Branding is the best, highest version of yourself – and how other people experience themselves in relation TO that self. \n\n
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  • 1.Face time never fails. I’m not a futurist, but here’s my prediction: Face-to-face is making a comeback. We’ve been held hostage by instant, electronic communication for the past ten years. People miss people. It’s time to get back to basics. Never underestimate the power of having lunch with someone. The secret is laying a foundation of comfort and honesty at the onset. Consider reaching out to people and saying something like, “Hey Brian: You’re cool. I’m cool. We should hang out. Would you be interested in having a Zero Agenda Conversation sometime?” That’s it. That’s all you have to say. No technique. No system. No hidden plan. Just two people talking. Like we used to do. Kind of hard to resist. I’ve been having those conversations for years and never once been rejected. The only caveat is: During lunch, you’re not allowed to say single word about recruiting unless they ask. That means no unnatural, unnecessary sneaking of your organization’s name into the conversation. That means no wearing of your company logo shirt in the hopes that they’ll notice the emblem and ask a question about it. That means no handing them a brochure you conveniently had in your pocket the whole time right as the waiter brings the check. Just be cool. Have a conversation with another human being. Zero agenda. I know it’s a lot to ask. But people rarely forget such gestures. What would happen if you tripled your amount of face time?\n\n
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  • Being a hero doesn’t mean you have to do something great. Being a hero means you have to be the mirror that reflects (and infects) people with their own ability to do something great. \n
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  • that human beings operate out of a model to feel autonomous and in control of their environment and actions. Thus: The feeling of being in control is a basic human need. \n
  • that human beings operate out of a model to feel autonomous and in control of their environment and actions. Thus: The feeling of being in control is a basic human need. \n
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  • Calm is what builds trust, mitigates stress, remedies confusion and inspires followership.\n\n
  • There is a high correlation between those who avail themselves and their ideas and those who are successful\n\n
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  • isn’t miuch of an accomplushment...\n\nBut that’s not why I’m here.\nI’m not here today because I wear a nametag.\n\nI’m here because I’ve spent every waking hour of the past ten years of life LEVERAGING\n\n
  • raise you hand if you went to college? Keep your hand up if you don’t remember ANYTHING?\n
  • \n
  • ...into a six figure enterprise\n\nTHIS ISN’T A BADGE - THIS IS A BRAND.\n\ntha’s the craxy part - that ten years ago I was knowas That guy who wears a nametag everyday. Now I”m know as That guy who MADE A CAREER out of wearing a nametag everyday.\n\n\n
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  • 1.\n2.Applaud everybody’s brilliance. Most people are more brilliant then they realize. They just need someone to reflect that brilliance back to them. That’s where you come in. If you want to unlock people’s awesomeness, it starts with the sincere belief that everyone has something worth sticking out there. Then, it’s just a matter of affirmation. For example, here’s what I do with my coaching clients: When someone says something brilliant, I usually say, “That’s a great insight! Have you written about that yet?” Now, most people say no. Either because they’re not disciplined enough to capture the majority of their brilliance; or because they don’t believe that they possess brilliance. So, what I usually do is write down their insight FOR them. Right then and there. In my journal. In front of their eyes. This honors their thoughts and demonstrates listening. Then, later on that day, I’ll email their words back to them with a note that says, “Once again, great insight! But if you don’t write this down, I’m going to steal it from you and take credit for it.” Whose brilliance needs reflecting and applauding? How are you laying a foundation of affirmation? And what would happen if you attended to everyone you encountered as a brilliant person who had something unique to stick out there?\n\n
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  • BRANDING YOUR SERVICE\n
  • BRANDING YOUR SERVICE\n
  • BRANDING YOUR SERVICE\n
  • BRANDING YOUR SERVICE\n
  • BRANDING YOUR SERVICE\n
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  • Calm is what builds trust, mitigates stress, remedies confusion and inspires followership.\n\n
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  • Calm is what builds trust, mitigates stress, remedies confusion and inspires followership.\n\n
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  • Calm is what builds trust, mitigates stress, remedies confusion and inspires followership.\n\n
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  • isn’t miuch of an accomplushment...\n\nBut that’s not why I’m here.\nI’m not here today because I wear a nametag.\n\nI’m here because I’ve spent every waking hour of the past ten years of life LEVERAGING\n\n
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  • Calm is what builds trust, mitigates stress, remedies confusion and inspires followership.\n\n
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  • avoid anything that might fuel already escalating emotions. \n
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  • Calm is what builds trust, mitigates stress, remedies confusion and inspires followership.\n\n
  • “We have a technical issue with our engine. We have dealt with this situation. The aircraft is secure. And we’re going to have to hold for a little while as we lighten our load and perform a number of checklists. Thanks for your patience and we promise to keep you posted.” \n
  • “We have a technical issue with our engine. We have dealt with this situation. The aircraft is secure. And we’re going to have to hold for a little while as we lighten our load and perform a number of checklists. Thanks for your patience and we promise to keep you posted.” \n
  • “We have a technical issue with our engine. We have dealt with this situation. The aircraft is secure. And we’re going to have to hold for a little while as we lighten our load and perform a number of checklists. Thanks for your patience and we promise to keep you posted.” \n
  • “We have a technical issue with our engine. We have dealt with this situation. The aircraft is secure. And we’re going to have to hold for a little while as we lighten our load and perform a number of checklists. Thanks for your patience and we promise to keep you posted.” \n
  • avoid anything that might fuel already escalating emotions. \n
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  • avoid anything that might fuel already escalating emotions. \n
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  • copyright, schmopyright - i stole it all anyway!\n
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  • copyright, schmopyright - i stole it all anyway!\n
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  • I know ONE THING. But I gurarantee i know more abot htat one thing that anyone on hte planet.\n
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  • I know ONE THING. But I gurarantee i know more abot htat one thing that anyone on hte planet.\n
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  • I hope the answer is, “pretty well,” because\n
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  • I hope the answer is, “pretty well,” because\n
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  • Everything’s a performance. Everybody’s watching. Every conversation matters. And the Internet is forever.\n
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  • Everything’s a performance. Everybody’s watching. Every conversation matters. And the Internet is forever.\n
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  • isn’t miuch of an accomplushment...\n\nBut that’s not why I’m here.\nI’m not here today because I wear a nametag.\n\nI’m here because I’ve spent every waking hour of the past ten years of life LEVERAGING\n\n
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UNIGROUP: The Approachable Move Coordinator UNIGROUP: The Approachable Move Coordinator Presentation Transcript

  • What do YOU see?
  • *What could I do in this moment that would bethe exact OPPOSITE of everyone else?
  • So:
  • I have a commitment and a confession:
  • Let meSUGGEST this:
  • Let meASK YA this:
  • Fortunately:
  • Here’s thereality:
  • 41
  • That’s myreality:
  • I don’t know the first thingthe moving business.
  • Here’s whatI do know:
  • I know what it’s like tostart over from scratch.
  • I know what it’s like tosurrender your identity.
  • I know what it’s like tolose control of your life.
  • You’re not herebecause your job is to move people.
  • You’re here becauseyour job is to unpack the contents ofthe human heart.
  • The Nametag Principle TM
  • *If they can’t come up to you,how will they ever get get behind you?
  • Every speechI give is (actually)two speeches.
  • ‘ not aboutIt’sthe nametag.
  • 59
  • You actually let yourson wear a nametagevery single day?
  • Cool.
  • When customers andemployees bring you crazy ideas,what’s the first word out of your mouth?
  • ‘ not aboutIt’sthe nametag.
  • The realquestion is:
  • What’‘s yournametag?
  • Practice.
  • Practice.
  • To be approachable is to be ______________ .
  • TEXT your answer infive words or less to Scott’s cell: 314/374-3397 (no sexting you perverts)
  • To be approachable is to be ______________ . (314) 374-3397 (no sexting you perverts)
  • We did that forthree reasons:
  • Most people only get ONE THIRD of the equation...
  • To be approachableis to be three things:
  • Trustable.
  • Buyable.
  • Call-back-able.
  • Relatable.
  • Listenable.
  • Yessable.
  • Referable.
  • Brandable.
  • Follow-up- able.
  • How to Turn Approachabilityinto Profitability:
  • 1. Preserve thecustomers ` sense of control.
  • To preserve the illusion of control.
  • Human beings operateout of a model to feel autonomousand in control of their environment and actions.
  • Let’s look at some examples:
  • My best practice for helping customerspreserve control is _____________.
  • 2. Establishexpectational clarity.
  • In the beginning, there wasthe word.
  • Hey Scott,can I pickyour brainsometime?
  • Instead:
  • When I rent your brain, what can I expect?
  • Rent Scott’s Brain WHAT WILL BE DIFFERENT IN SO, HERE’S YOUR LIFE AS A BRING AND I’LL IN A WITHOUT AND YOU BUT I’M WHAT THAT RESULT OF THIS ME YOUR: OFFER MY: SPACE OF: ANY: WILL BE: NOT YOUR: MEANS: RELATIONSHIP:• Brand. • Access. • Acceptance. • Agenda-pushing. • Accelerated. • 12-step sponsor. • I place ideas at your feet for • You will develop a daily• Business. • Advice. • Affirmation. • Bullshit. • Challenged. • 24-hour hotline. your consideration. practice.• Career. • Attitude. • Candor. • Cloning. • Clarified. • 411 call. • I will not lead you beyond • You will use writing to solve where I’m living or have your problems, drive your• Challenges. • Counsel. • Comfort. • Excuses. • Disturbed. • 911 dispatch. lived. success and achieve your• Concerns. • Creativity. • Compassion. • Fixing. • Energized. • Accountability partner. objectives. • I’m responsible to you, not• Content. • Ears. • Confidence. • Have-tos. • Enlarged. • Assembly line. responsible for you. • You will have productive• Dilemma. • Energy. • Confidentiality. • Formulas. • Enthused. • Babysitter. • The onus is on you to be dialogues with yourself.• Ideas. • Enthusiasm. • Creativity. • Judgment. • Expanded. • Boss. responsible to the wisdom • You will achieve my level of• Intuitions. • Examples. • Depth. • Musts. • Heard. • Change agent. provided. success without being my • We share the relationship clone.• Questions. • Experiences. • Enthusiasm. • Need-tos. • Infected. • Codependent but you own the results. • You will capture, own and• Roadblocks. • Feedback. • Facilitated discovery. • Prescriptions. • Inspired. • Daily Grind. convert your thoughts into • Will plant a seed and enable• Situation. • Frames. • Flexibility. • Scripts. • Invigorated. • Doormat. others to figure it out on money.• Stuckness. • Honesty. • Fun • Shoulds. • Met where you are. • Easy button. their own over time. • You will brand your own• Uncertainty. • Hope. • Gentle elbowing. • Superimposing. • More aware. • Editor. • You don’t act – you don’t language and turn your• Website. • Humor. • Honesty. • Motivated. • Final authority on life. grow. thoughts into value messages.• What Ifs. • Insight. • Helping and teaching. • Nourished. • Hand-holder. • You don’t ask – you don’t get. • You will accrue a creative • Knowledge. • Humility. • Pushed. • Muse. inventory. • Life lessons. • Imperfection. • Questioned. • Parent. • You drive the deliverables. • You will build an idea • Mistakes. • Insinuation, not imposition. • Refueled. • Pastor. • You must be mentorable factory. and pushable. • Models. • Intimacy. • Reminded. • Permanent leaning post. • You will propel your own • You must fully commit to • Observations. • Laser-like focus. • Renewed. • Physician. momentum by mastering this process. dependence avoidance • Opinions. • Learning. • Stirred. • Problem-solver. • You reach out to me when without be an island. • Passion. • Mutual respect. • Strengthened.` • Rabbi. you have a need. • You will build a DIY kit for • Perspective. • Openness. • Stretched. • Secretary. kicking your own ass. • Philosophy. • Patience. • Thinking differently. • Soul mate. • You will customize litmus • Presence. • Personal growth. • Thinking harder. • Spouse. tests and opportunity filters • Processes. • Playfulness. • Unblocked. • Therapist. for give yourself permission/discernment, • Questions. • Professionalism. • Uncomfortable. • Unlimited advice dispenser. decision-making processes. • Recommendations. • Relaxation. • Unleashed. • You will never be alone in • Reflections. • Reasonable response time. • Unstoppable. this journey. • Reservoir. • Responsive spirit. • You will fall in love with • Resources. • Safety. yourself. • Selfhood. • Specificity. • You will give your river a • Silliness. • Spontaneity. voice. • Sounding board. • Springboard-ness. • You will move your thinking forward. • Stillness. • Timely response. • You will be heard. • Stories. • Timely touchpoints. • You will delete average, • Strength. • Transparency. boring and anonymity out of • Thought process. • Trust. your career. • Time. • Understanding. • Truth. • Verbal mirror. • Wisdom. HELLO, my name is Scott! 7563 Oxford Drive #2S / St. Louis, MO 63105 / scott@hellomynameisscott.com
  • Rent Scott’ BRING AND I’LL IN A WITHOUT ME YOUR: OFFER MY: SPACE OF: ANY:• Brand. • Access. • Acceptance. • Agenda-pushing. • Acc• Business. • Advice. • Affirmation. • Bullshit. • Cha• Career. • Attitude. • Candor. • Cloning. • Clar• Challenges. • Counsel. • Comfort. • Excuses. • Dist• Concerns. • Creativity. • Compassion. • Fixing. • Ene• Content. • Ears. • Confidence. • Have-tos. • Enla• Dilemma. • Energy. • Confidentiality. • Formulas. • Enth• Ideas. • Enthusiasm. • Creativity. • Judgment. • Exp• Intuitions. • Examples. • Depth. • Musts. • Hea• Questions. • Experiences. • Enthusiasm. • Need-tos. • Infe• Roadblocks. • Feedback. • Facilitated discovery. • Prescriptions. • Insp• Situation. • Frames. • Flexibility. • Scripts. • Invi• Stuckness. • Honesty. • Fun • Shoulds. • Me• Uncertainty. • Hope. • Gentle elbowing. • Superimposing. • Mo• Website. • Humor. • Honesty. • Mo• What Ifs. • Insight. • Helping and teaching. • Nou • Knowledge. • Humility. • Pus • Life lessons. • Imperfection. • Que • Mistakes. • Insinuation, not imposition. • Ref • Models. • Intimacy. • Rem • Observations. • Laser-like focus. • Ren
  • D SO, HERE’S Y AND YOU BUT I’M WHAT THAT R WILL BE: NOT YOUR: MEANS: R• Accelerated. • 12-step sponsor. • I place ideas at your feet for •Y• Challenged. • 24-hour hotline. your consideration. p• Clarified. • 411 call. • I will not lead you beyond •Y where I’m living or have y• Disturbed. • 911 dispatch. lived. s• Energized. • Accountability partner. o • I’m responsible to you, not• Enlarged. • Assembly line. responsible for you. •Y• Enthused. • Babysitter. • The onus is on you to be d• Expanded. • Boss. responsible to the wisdom •Y• Heard. • Change agent. provided. s • We share the relationship c• Infected. • Codependent but you own the results. •Y• Inspired. • Daily Grind. c • Will plant a seed and enable• Invigorated. • Doormat. others to figure it out on m• Met where you are. • Easy button. their own over time. •Y• More aware. • Editor. • You don’t act – you don’t la• Motivated. • Final authority on life. grow. t m• Nourished. • Hand-holder. • You don’t ask – you don’t get. •Y• Pushed. • Muse. in
  • n WHAT WILL BE DIFFERENT IN SO, HERE’S YOUR LIFE AS A BUT I’M WHAT THAT RESULT OF THISNOT YOUR: MEANS: RELATIONSHIP:ep sponsor. • I place ideas at your feet for • You will develop a daily ur hotline. your consideration. practice.all. • I will not lead you beyond • You will use writing to solve where I’m living or have your problems, drive your ispatch. lived. success and achieve youruntability partner. objectives. • I’m responsible to you, notmbly line. responsible for you. • You will have productivesitter. • The onus is on you to be dialogues with yourself. responsible to the wisdom • You will achieve my level ofge agent. provided. success without being my • We share the relationship clone.pendent but you own the results. • You will capture, own and Grind. convert your thoughts into • Will plant a seed and enablemat. others to figure it out on money.button. their own over time. • You will brand your ownr. • You don’t act – you don’t language and turn your authority on life. grow. thoughts into value
  • Rent Scott’s Brain WHAT WILL BE DIFFERENT IN SO, HERE’S YOUR LIFE AS A BRING AND I’LL IN A WITHOUT AND YOU BUT I’M WHAT THAT RESULT OF THIS ME YOUR: OFFER MY: SPACE OF: ANY: WILL BE: NOT YOUR: MEANS: RELATIONSHIP:• Brand. • Access. • Acceptance. • Agenda-pushing. • Accelerated. • 12-step sponsor. • I place ideas at your feet for • You will develop a daily• Business. • Advice. • Affirmation. • Bullshit. • Challenged. • 24-hour hotline. your consideration. practice.• Career. • Attitude. • Candor. • Cloning. • Clarified. • 411 call. • I will not lead you beyond • You will use writing to solve where I’m living or have your problems, drive your• Challenges. • Counsel. • Comfort. • Excuses. • Disturbed. • 911 dispatch. lived. success and achieve your• Concerns. • Creativity. • Compassion. • Fixing. • Energized. • Accountability partner. objectives. • I’m responsible to you, not• Content. • Ears. • Confidence. • Have-tos. • Enlarged. • Assembly line. responsible for you. • You will have productive• Dilemma. • Energy. • Confidentiality. • Formulas. • Enthused. • Babysitter. • The onus is on you to be dialogues with yourself.• Ideas. • Enthusiasm. • Creativity. • Judgment. • Expanded. • Boss. responsible to the wisdom • You will achieve my level of• Intuitions. • Examples. • Depth. • Musts. • Heard. • Change agent. provided. success without being my • We share the relationship clone.• Questions. • Experiences. • Enthusiasm. • Need-tos. • Infected. • Codependent but you own the results. • You will capture, own and• Roadblocks. • Feedback. • Facilitated discovery. • Prescriptions. • Inspired. • Daily Grind. convert your thoughts into • Will plant a seed and enable• Situation. • Frames. • Flexibility. • Scripts. • Invigorated. • Doormat. others to figure it out on money.• Stuckness. • Honesty. • Fun • Shoulds. • Met where you are. • Easy button. their own over time. • You will brand your own• Uncertainty. • Hope. • Gentle elbowing. • Superimposing. • More aware. • Editor. • You don’t act – you don’t language and turn your• Website. • Humor. • Honesty. • Motivated. • Final authority on life. grow. thoughts into value messages.• What Ifs. • Insight. • Helping and teaching. • Nourished. • Hand-holder. • You don’t ask – you don’t get. • You will accrue a creative • Knowledge. • Humility. • Pushed. • Muse. inventory. • Life lessons. • Imperfection. • Questioned. • Parent. • You drive the deliverables. • You will build an idea • Mistakes. • Insinuation, not imposition. • Refueled. • Pastor. • You must be mentorable factory. and pushable. • Models. • Intimacy. • Reminded. • Permanent leaning post. • You will propel your own • You must fully commit to • Observations. • Laser-like focus. • Renewed. • Physician. momentum by mastering this process. dependence avoidance • Opinions. • Learning. • Stirred. • Problem-solver. • You reach out to me when without be an island. • Passion. • Mutual respect. • Strengthened.` • Rabbi. you have a need. • You will build a DIY kit for • Perspective. • Openness. • Stretched. • Secretary. kicking your own ass. • Philosophy. • Patience. • Thinking differently. • Soul mate. • You will customize litmus • Presence. • Personal growth. • Thinking harder. • Spouse. tests and opportunity filters • Processes. • Playfulness. • Unblocked. • Therapist. for give yourself permission/discernment, • Questions. • Professionalism. • Uncomfortable. • Unlimited advice dispenser. decision-making processes. • Recommendations. • Relaxation. • Unleashed. • You will never be alone in • Reflections. • Reasonable response time. • Unstoppable. this journey. • Reservoir. • Responsive spirit. • You will fall in love with • Resources. • Safety. yourself. • Selfhood. • Specificity. • You will give your river a • Silliness. • Spontaneity. voice. • Sounding board. • Springboard-ness. • You will move your thinking forward. • Stillness. • Timely response. • You will be heard. • Stories. • Timely touchpoints. • You will delete average, • Strength. • Transparency. boring and anonymity out of • Thought process. • Trust. your career. • Time. • Understanding. • Truth. • Verbal mirror. • Wisdom. HELLO, my name is Scott! 7563 Oxford Drive #2S / St. Louis, MO 63105 / scott@hellomynameisscott.com
  • But here’s where itgets really cool:
  • Create your own ExpectationalClarity Workflow.
  • !"#$%&"!()*"!(+()!$
  • Brand your service,package your process, MEMORIALIZE expectations and leave no room for doubt.
  • My best practice forreducing customer guesswork is __________.
  • 3. Be a force of calm in a time of turmoil.
  • Calm is what: builds trust mitigates stress remedies confusioninspires followership.
  • The worst thing you could say to try to calm your customer down is _____________.
  • Avoid anything that might fuelalready escalating emotions.
  • Here’s thetranscript:
  • “We have a technical issue with our engine ...We have deal with this situation. Theaircraft is secure”
  • “And we’re going tohold for a little whileas we lighten our load and perform seven checklists.”
  • “Thanks for your patience and wepromise to keep you posted.”
  • When peoplepanic, give theminstructions.
  • Be careful not toover-identify.
  • My best phrase to sayto customers who are freaking out is _____________.
  • How to Turn Approachabilityinto Profitability:
  • *Hey ,am I actually going to REMEMBER any of this stuff?
  • Can we get theSLIDE DECK?
  • Me
  • GOODBYE,your namewas Scott!
  • And if you thinkTHAT’S bad...
  • Four yearsof college. Thanks Miami!
  • But here’s the WORST one...
  • But, lookat the bright side:
  • Let meSUGGEST this:
  • The Internet is FOR-E-VER.
  • EVERYTHING matters.EVERYBODY’S watching.EVERYTHING’S a performance.
  • Let meASK YA this:
  • *Is YOUR commitmentunquestionable?
  • Consistency is far better than rare moments of greatness.
  • What do YOU see?