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Customer retention comes down to one simple thing: Having a good reason to stick around. In this presentation for the banking / finance industry I argue how brand and design strategy is not only ...

Customer retention comes down to one simple thing: Having a good reason to stick around. In this presentation for the banking / finance industry I argue how brand and design strategy is not only underused in the category, but also, if used properly, can represent a cost effective way of creating loyal and motivated customers.

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26 Embeds 978

http://www.180360720.no	427
http://thecuriousbrain.com	277
http://posterous.freshpeel.com	62
http://iloveads.tumblr.com	54
http://diary.sdg.no	47
http://michaelbatistich.com	29
http://www.edb.com	27
http://stoll.posterous.com	7
http://donnyjensen.com	6
http://freshpeel.tumblr.com	5
http://www.litmanlive.me	5
http://www.litmanlive.co.uk	5
http://www.futurelab.net	4
http://translate.googleusercontent.com	4
http://hugh-thomas.tumblr.com	3
http://static.slidesharecdn.com	3
http://posterous.com	2
http://www.netvibes.com	2
http://www.squidoo.com	2
http://daniletoullec.posterous.com	1
http://safe.tumblr.com	1
https://posterous.freshpeel.com	1
http://202.57.163.57	1
http://www.jigsawoffice.com	1
http://www.180360720.com	1
http://www.google.com	1

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