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Why it makes a difference beinga mutual23 June 2012                                   Helen Milner               CEO - Onl...
Online Centres FoundationOCF is a staff-owned mutual and socialenterpriseWe deliver public value and all surplusgenerated ...
Our visionTo deliver large scale social action inthousands of local communities sothat everyone can take part in a fullyne...
Our values
A national organisationWe lead, coordinate and support a national network of 4,300 local venuesWe provide:  • A learning w...
Pubs                                                     A barnCommunity centres and events           Cafes   … and church...
Local partners do      this:
A “Bigger Life”
The internet makes you happier than               moneyThe BCS research found that:  ‘IT has a direct positive impact on l...
Everyday use is exploding: a bigger divide                   Percentage UK population use of the internet                 ...
88% people feel more confident79% think they are more independent after they have got help to use the               intern...
The question is not how can we use          technology …..… it’s what do we want to achieveand how can technology help us ...
1m online* for £30m: Saving £157m  *Through UK online centres, April 2010 – July 2012                                1 Apr...
Local+ Technology   + Scale
lots of provisos, beta launch July 2012Expanding ourdeliverables                                                 ot final ...
How did we become a mutual?• 2000: ICT Learning Centres (in DfE)• 2002: Renamed UK online centres (in DfE)• 2003: Ufi (lea...
Our mutual structure• A company limited by guarantee, with an asset  lock• Members are the staff and external Board  Direc...
Our Governance• 32 staff and 5 external Board Directors are  all Members of the company• Board is made up of:  • 3 elected...
Why does it matter?• Although very open leadership culture before, still  had “rules” (HR, expenses, etc) handed down from...
“working for UK online centres, I really feel invested, not only in my own role but in the  whole organisation. There’s a ...
The magic ingredient is PEOPLE
Thank Youhelen@ukonlinecentres.com@helenmilner on twitterSlideshare.net/helenmilnerwww.ukonlinecentres.comwww.go-on.co.uk
Why does it matter being a mutual?
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Why does it matter being a mutual?

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  • We are Online Centres Foundation – a company limited by guarantee, a staff owned mutual, we deliver public value and all the surpluss we earned will be invested in our social aims
  • Our vision is to deliver large scale social action in thousands of local communities so everyone is part of a fully networked nation
  • We are user centred, entrepreneurial, open and collaborative, and expert
  • Our community partners. Those partners are working in the heart of their communities – in pubs, community centres, cafes, churches, libraries, mosques, buses, even in a barn.
  • Comparison of the percentage of the population who use the web everyday and those who have never used the internet
  • Happens at the most local level – in the heart of communities, most of which are very disadvantaged. In thousands and thousands of local communities. Technology is our enabler – it’s not just about learning how to use it, it’s also the way in which all our products and services are delivered, consistently and conveniently. And we’ve scaled it – scaled it to reach 1m people who needed help to become confident and independent internet users.
  • Trusted, friendly, patient people who tirelessly help others get more out of life online
  • Transcript of "Why does it matter being a mutual?"

    1. 1. Why it makes a difference beinga mutual23 June 2012 Helen Milner CEO - Online Centres Foundation slideshare.net/helenmilner
    2. 2. Online Centres FoundationOCF is a staff-owned mutual and socialenterpriseWe deliver public value and all surplusgenerated is re-invested in our social aims,ensured through an asset lockOCF delivers the contract to support the UKonline centres network
    3. 3. Our visionTo deliver large scale social action inthousands of local communities sothat everyone can take part in a fullynetworked nation
    4. 4. Our values
    5. 5. A national organisationWe lead, coordinate and support a national network of 4,300 local venuesWe provide: • A learning website for people new to the internet • A web-searchable database of 4,300 community venues, available as an API and widget • National campaigns and support to local events • Training webinars/grants for volunteers & staff • Some grants to c. 500 centres & outreach activity • National partnerships with media and others
    6. 6. Pubs A barnCommunity centres and events Cafes … and churches, libraries, mosques, youth groups, mobile3,800 Community Partners + 500 Access Points
    7. 7. Local partners do this:
    8. 8. A “Bigger Life”
    9. 9. The internet makes you happier than moneyThe BCS research found that: ‘IT has a direct positive impact on life satisfaction, even when controlling for income and other factors known to be important in determining well-being’ Source: The Information Dividend: Why IT makes you ‘happier’, BCS, The Chartered Institute for IT by Trajectory Partnership, September 2010
    10. 10. Everyday use is exploding: a bigger divide Percentage UK population use of the internet Source: ONS up to Q3 2011
    11. 11. 88% people feel more confident79% think they are more independent after they have got help to use the internet UK online centres progression survey Oct – Dec 2011
    12. 12. The question is not how can we use technology …..… it’s what do we want to achieveand how can technology help us to achieve it?
    13. 13. 1m online* for £30m: Saving £157m *Through UK online centres, April 2010 – July 2012 1 April 2010 – 17 June 2012 1 April 2010 – 27 April 2012
    14. 14. Local+ Technology + Scale
    15. 15. lots of provisos, beta launch July 2012Expanding ourdeliverables ot final ft, n , dra alfa
    16. 16. How did we become a mutual?• 2000: ICT Learning Centres (in DfE)• 2002: Renamed UK online centres (in DfE)• 2003: Ufi (learndirect) asked to manage the network• 2006: A separate independent division within Ufi• June 2011: Tender issued for managing the UK online centres network• December 2011: Online Centres Foundation started delivering the contract
    17. 17. Our mutual structure• A company limited by guarantee, with an asset lock• Members are the staff and external Board Directors – to ensure equality of voice• Membership was optional, and all staff joined instantly• Membership guarantees the company for £1
    18. 18. Our Governance• 32 staff and 5 external Board Directors are all Members of the company• Board is made up of: • 3 elected staff members, & the CEO • 4 externally recruited Board Directors, & the Chair (Lord Jim Knight)• Annual AGM• 6-weekly Member meetings
    19. 19. Why does it matter?• Although very open leadership culture before, still had “rules” (HR, expenses, etc) handed down from parent organisation and Treasury• Total responsibility is now ours – that’s good, staff know decisions can be discussed and influenced• Money feels like our own – so we are much more careful about spending (eg expenses)• Big example – office move (saving £20k+)• Staff propose ideas to spend savings – eg new grant programme for smaller centres
    20. 20. “working for UK online centres, I really feel invested, not only in my own role but in the whole organisation. There’s a very strong sense of collaboration and cooperation. Itreally feels like everyone’s voice is heard and everyone’s opinion matters” a member of OCF staff
    21. 21. The magic ingredient is PEOPLE
    22. 22. Thank Youhelen@ukonlinecentres.com@helenmilner on twitterSlideshare.net/helenmilnerwww.ukonlinecentres.comwww.go-on.co.uk
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