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Getting Started With Twitter MarketingDocument Transcript
T w i t t e r F o r B u s i n e s s . n e t
Getting Started With
Getting started with Twitter marketing ............................................................................................. 2
How to get more Twitter followers.................................................................................................... 4
Nine things to avoid when using Twitter for marketing...................................................................... 6
Using Twitter to boost your face-to-face networking......................................................................... 9
Five Twitter tools to save you time.................................................................................................. 11
Want to know more?....................................................................................................................... 12
About Helen.................................................................................................................................... 12
About this e-book............................................................................................................................ 12
Getting started with Twitter marketing
Does it feel like the whole world has gone social media crazy? Maybe you feel you’ve missed the
boat when it comes to promoting your business on Twitter? In fact, now is the perfect time to try
Twitter marketing precisely because so many people are using Twitter.
Whether you’ve never used Twitter before or you’ve dipped a toe in but not really used it for
marketing, here are my top five tips to get you started:
1. Dive in
The best way to learn is by doing, so create an account at Twitter.com and have a go. Find a friend
who is confident with Twitter and practice sending and replying to tweets. You’re welcome to tweet
me at @HelenLindop if you like. I promise to reply!
Follow the key people or businesses in your industry and learn from them. Don’t copy them, but
watch what they do and look out for what they do well.
2. Be yourself
People like to connect with real people, so don’t talk business all the time. Wherever possible, add a
profile photo of your face rather than your logo. Share some personal information like what you’ve
got planned for the weekend.
If you’re not sure exactly what to tweet, think about what you might say face-to-face at a conference
or networking event. You might chat about what you were doing that day, where you’re from and
mention a little about your product or service. But you wouldn’t sell people your product in a direct
way. It’s much the same on Twitter.
3. Be useful
That said, if you’re tweeting for business you need to do more than just share what you had for
lunch. Think about the followers you’d like to attract. What would they like from you? Do they need
advice, links to articles or videos, to feel connected, to be entertained or perhaps something else?
Think of how you can be of value to your Twitter followers and then provide that in your tweets.
Social media is all about sharing the good stuff, so don’t just tweet links to your own articles. If you
share useful resources created by other people the chances are they will share yours in return, too.
5. Get more strategic when you’re ready
One of the dangers of using Twitter for marketing is making friends and having fun but not growing
your business. It’s great to play at first, but before too long you’ll need to start thinking more
strategically. You’ll need to think about whether you’re aiming to reach out direct to clients or to
network with influential people in your industry. Are you aiming to gather leads that turn into sales?
Or are you increasing your visibility and building your reputation? Each of these will need a slightly
The day will come when you need to think about how Twitter fits into your wider marketing plan, so
make sure you take the time to do this.
But for now, just log on to Twitter and get tweeting!
(If you’re not sure how to use Twitter I’ll show you in my free e-course, TwitterForBusiness.net.)
How to get more Twitter followers
Want to know how to get more followers on Twitter? It's not rocket science and you don't need any
clever tips or tricks. It's all about getting to know people, finding out how you can help them
and...well, helping them!
Here is my simple strategy for getting more Twitter followers:
If you want to get to know people, you need to help them get to know you first. That's why your first
task is to make sure you have a good, relevant bio and photo.
2. Who do you want to follow you?
Now you need to decide exactly who you want to follow you. Be as specific as you can.
Then have a think about what does this person wants. Information, fun, entertainment, tips, advice
or news? On which subjects? Which problems are they trying to solve?
Then think about how you can offer that using Twitter. This doesn’t have to be hard, often people
just want to feel connected with someone who really understands what they are trying to do.
Sometimes they want to be part of a community rather than needing more information. And you
don’t have to write or create all this stuff yourself, you can (and should) be tweeting links to articles
and videos that have been created by other people.
Don’t get too hung up on this stage of the process. The great thing about Twitter is that tweets are
so short and fly by so fast that if you get it wrong you can easily try something else very quickly.
Actually, don’t think of it as getting it wrong, just think of it all as an experiment!
3. Give them what they want
Now you know who you’re trying to reach, start sending the kind of tweets that these people might
like. It’s a good idea to follow some blogs, websites and YouTube channels that your followers might
enjoy, that way you’ll never be stuck for something to share.
You can schedule links to some of this content in advance, but be careful that you don't schedule too
Make sure you follow interesting and relevant people on Twitter so you can retweet (share) their
tweets too. Your followers will appreciate it and it helps you get noticed by the person who sent the
original tweet, too.
4. Follow them
Now start following the people that you want in your audience. Usually, they will follow you back if
you have got steps 1 and 2 right. (Want to know how to find people to follow? It’s also in my course
5. Talk to them
Start talking to people on Twitter. Get to know them and allow them to get to know you. Don’t be
shy about making contact with strangers, as long as you’re polite, helpful and don’t try to sell them
anything you’ll be fine.
6. Repeat, then repeat again
Keep repeating steps 3, 4 and 5.
If all this feels like it’s not working too well at first, keep at it because it takes time. Keep
experimenting with the content, timing and frequency of your tweets to see what your followers like
Nine things to avoid when using Twitter for marketing
Many of us are worried about annoying other people when we're getting started with Twitter.
You don't want to be too pushy and look like a dodgy second-hand car salesman, but on the other
hand just tweeting about what you're planning to do at the weekend isn't going to bring you much
new business either.
The problem is that while you're nervously wondering whether to send that tweet or not, you're not
really relaxing and being yourself.
So here are the top nine things you should avoid, then you can dive in and enjoy the party!
1. Too many sales tweets
If you’re on Twitter to promote your business then you’re going to tweet about your business at
least some of the time. It’s perfectly OK to tweet about a project that you’re working on or an event
that you have coming up (assuming client confidentiality isn’t an issue, of course!) In fact, this is a
good idea as it lets your followers know about what you do in a low-key way.
It’s also fine to send the occasional tweet about a new product you’re launching or a discount you’re
running at the moment. But don’t do it too often. If you're not sure what 'too often' is, try one sales
tweet then nine 'non-sales' tweets and see how you get on.
2. Too much automation
What do I mean by 'automation'? Here are a couple of examples:
Scheduling tweets so that you can send tweets when you’re away from Twitter
Sending tweets or direct messages automatically when someone follows you or mentions
I’m not saying all automation is bad, after all there are times when it makes total sense. If you are in
the UK and have followers in Australia, then why not tweet in the middle of your night when the
Australians are awake? Also, it’s usually better to schedule tweets throughout the day while you’re
working on other tasks than it would be to log on for ten minutes and send ten tweets all at once.
Automation turns bad when you’re:
Rarely on Twitter but you want to pretend you are there
When you don’t follow up on the tweets and DMs (direct messages) people have sent to you
Using it to pump out ‘buy my stuff’ or ‘look at my free stuff’ tweets or DMs
The key is that Twitter is all about building and maintaining relationships. If a little automation helps
this then that's fine, but it shouldn't be used to trick people into thinking they are talking to you
when they are talking to software instead.
3. Not being active on Twitter
If you don’t show up to a business networking event then you can’t talk to the people there. It’s the
same with Twitter, you need to show up regularly if you’re going to get to know people.
4. Not having a photo, background or half-decent bio
I don’t follow people who don't have a bio or a picture. It takes few seconds to do each of these so if
they can’t be bothered with them, then the chances are that they are spammers. (I'll show you how
to add a bio, photo and background in my free e-course, by the way.)
This may sound harsh, but one of the big challenges of using Twitter is cutting through the noise. Not
having a photo or decent bio is often seen as a sign that a person should be avoided, so make sure
you DO have a photo and bio if you want to be followed.
5. Not saying 'thank you'
If someone takes the time to retweet one of your tweets, say thank you. Some people say thanks to
all new followers, but this isn’t essential. Just be as polite on Twitter as you would be face-to-face.
Don’t be offended if a Twitter celeb with thousands of followers doesn’t say thank you for a retweet,
though, as they probably have hundreds of retweets a day and won’t have the time to respond to all
of them unless they automate their responses.
6. Not sharing other people’s content
Social media is all about sharing. So if you share other people’s stuff they will be more inclined to
share yours too. Your followers will want you to share links to articles, videos and news because they
are interesting, useful or entertaining and only some of that will be content you have created
So sharing other people’s content is both a good way of both helping out those other people and
giving your followers what they want. Everyone is a winner!
7. Using ‘text speak' rather than proper English
You may only have 140 characters but you should still use proper spelling, grammar and punctuation
wherever possible. Tweet like a business rather than a teenager.
8. Embarrassing tweets
Don’t assume that a tweet is quickly forgotten. This is true for most, but some tweets can linger for a
very long time indeed.
Tweets do appear in Google searches sometimes. You don’t want an offensive or embarrassing
tweet popping up in a Google search five years from now when a prospective client is wondering
whether to hire you or not.
So don’t tweet anything you’re not happy for the world to see.
9. Auto-direct messaging new followers
If you follow a new person on Twitter and then you immediately get a direct message saying ‘Hi!
Please download my free e-book’ or ‘Follow me on Facebook too!’ it can feel like too much, too
On the other hand, if it’s a friendly ‘Hi, thanks for the follow’ then that’s OK. It’s probably not very
useful though, which is why I don’t do it.
A good rule of thumb is to ask yourself, “Would I do this face-to-face in a networking meeting?”. You
wouldn’t force a card into a stranger’s hand and say “Download my e-book, the link is on this card”.
Instead, you’d talk and see if they expressed an interest before asking them if they’d like a one of
your business cards, which would have the download link on the back.
So now you know what to avoid, why not get stuck in and start networking on Twitter?
Using Twitter to boost your face-to-face networking
You may think the kind of online networking you do with Twitter as completely separate from the
‘offline’ world of networking meetings and conferences. But the two can work incredibly well
Here are some ways you can use Twitter when you're out of the office:
1. Take a photo
Say it with a picture! It’s quick and easy to take a photo and post it to Twitter with a smart phone.
Photos add interest for your followers and if your photos are especially interesting or engaging you
may also find your tweets being retweeted more often.
2. Use it to connect with people before the event
You don’t have to wait until a conference or event to start networking, with Twitter you can
introduce yourself before you meet face-to-face. You can find the Twitter handles (e.g.
@HelenLindop is my handle) by looking for the list of attendees on the event website, then going to
the websites of those people you wish to contact. Many conferences also have a hashtag that you
can use to search for people tweeting about that event, for example the New Media Expo’s hashtag
3. Include the conference hashtag your tweets
If the event you’re attending has a hashtag then include it in your tweets about the event. That will
mean that other people who are interested in the event can find you.
Not sure how to use hashtags for marketing? It’s in my course at TwitterForBusiness.net
4. Use Twitter to follow up after the event
Meeting new – and not so new – faces at an event is not the only part of networking. Following up
after the event is essential if you’re going to continue to get to know, like and trust each other. The
good news is that Twitter makes this very quick and easy, because firing off some tweets after the
event is fast compared with phoning or emailing everyone you met. Twitter has certainly not
replaced the phone as nothing really beats speaking to your new business contact. But following up
with a tweet is far better than not getting around to following up and it means the two of you can
stay in touch with the minimum of time and effort.
5. Tweet about any other content you create at the event.
Live events are a great opportunity to create content for your blog or website. By content I mean
photos, short videos, audio interviews or anything else that is useful or interesting for your clients or
prospects. Sitting down to write a blog post can take a while, but having a short conversation in front
of a video camera takes just a couple of minutes. Upload it to YouTube either from your smart
phone or when you get home and you have something else to tweet about. If video isn’t your thing,
use a sound recorder app on your smart phone, get the interview transcribed when you get home
and then you have a blog post. Or use the audio social media platform AudioBoo.fm. Tweet about
your new content as soon as it’s available for people to read, listen or watch.
Five Twitter tools to save you time
One of the biggest fears people have about Twitter marketing is that it all takes too much time. Here
are the top five tools I personally use to make the time I spend on Twitter as productive as possible.
Hootsuite (Hootsuite.com) is a social media dashboard program, which makes it far easier to
manage Twitter. There is another popular dashboard program called Tweetdeck, although I prefer
Hootsuite. Hootsuite has many features including the ability to manage multiple social media
accounts (Twitter, Facebook, Linked In and others), to save search results, to schedule tweets for
times when you are away from Twitter and many more. I use both the web version and the Android
version on my phone.
Although you can schedule tweets in advance in Hootsuite, I find it faster and easier to schedule
multiple tweets using Buffer (BufferApp.com). The easiest way to describe Buffer is as a leaky bucket
that drops out tweets at regular intervals! So you fill your bucket with tweets and they trickle out
over (say) a few days.
There’s not much point in tweeting at 9am if most of followers don’t log on until 2pm. Tweriod.com
will tell you when your followers are online, so you can send your tweets at the times they are most
likely to get seen.
Bitly.com shortens long urls so that they don’t take up as much space in your tweets. But that’s not
the only benefit, because it will also tell you how many people have clicked on that shortened url.
That’s great for finding out which links are the most popular with your followers, so you can give
them more of what they like and less of what they don’t. Hootsuite has a link shortener built-in, but I
Untweeps.com shows you the people you are following who haven’t tweeted in a while, and then
you can click a button to ‘unfollow’ them if you wish.
Why would you want to do this? Twitter sometimes stops you from following any more people (find
out why and when here - http://support.twitter.com/articles/66885-i-can-t-follow-people-follow-
limits). You can free up space to follow new people by clearing out those who aren’t tweeting.
There are many other tools to make Twitter marketing faster and easier, just search for ‘Twitter
tools’ to find more.
Want to know more?
I created my free Twitter For Business e-course to help you learn Twitter marketing if:
You’ve never used Twitter before, or
You’ve used Twitter for business but have been disappointed with the results, or
You’re a personal Twitter user, but you’ve not used it for business until now
To take the course, just enter your email at TwitterForBusiness.net
I’m a social media trainer and strategist, creator of the Twitter For Business e-course and blogger.
You can find more of my social media articles at HelenLindop.com.
I’d love to hear from you, so please do send me a tweet Twitter.com/HelenLindop or a message
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