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Trends in Technology for Reference<br />Andy Burkhardt<br />Michele McCaffrey<br />Heidi Steiner<br />New England Library ...
Technology for reference outreach<br />
Button making!<br />
Social Media for Outreach<br />Use it for engagement<br />You don’t need to reach everyone<br />No two library communities...
UVM’s Ask Campaign<br />http://crln.acrl.org/content/69/4/208.full.pdf+html<br />
https://www.facebook.com/media/set/?set=a.10150581545070711.674273.48826180710<br />
People ask us reference questions<br />
People don’t ask US reference questions…				<br />
(but we answer them anyway)<br />
They recognize we’re a place to get help with research<br />
They say nice things about us<br />
Things to remember <br />Tailor it to your community<br />Experiment/Fail<br />Focus on engagement not growth<br />
Technology for reference administration<br />
http://www.zoho.com/creator/<br />
https://acuityscheduling.com/<br />
Technology for PROVIDING reference<br />
The seemingly countless technologies available can help us do our jobs better and improve service to our patrons.<br />
Get ready….<br />
Barriers<br /><ul><li> Reference interview is labor intensive. Does it even happen??
 Technical problems are magnified and more difficult to diagnose.
 Instructions take longer to explain in text.
 No body language or facial expressions.</li></li></ul><li>
Flexible and free technologies<br /><ul><li>Screencasting
 Screen sharing
 Web conferencing</li></li></ul><li>On-the-fly Screencasting<br />
ScreenCastle<br />www.screencastle.com<br />
Screenr<br />www.screenr.com<br />
Screencast-o-matic<br />www.screencastomatic.com<br />
Screen sharing<br />
join.me<br />http://join.me<br />
Presenter<br />
Viewer<br />
Quick Screen Share<br />www.quickscreenshare.com<br />
ShowMyPC<br />www.showmypc.com<br />
ShowMyPC<br />Presenter<br />Viewer<br />
Mikogo<br />www.mikogo.com<br />
Mikogo<br />Presenter<br />Viewer<br />
Mikogo<br />
Screen Sharing Nested Into Other Services<br />Hangouts<br />www.skype.com<br />http://plus.google.com<br />
One-on-OneResearch Consultations with Web Conferencing<br />
Adobe ConnectNow<br />www.acrobat.com<br />
Big Marker<br />www.bigmarker.com<br />
Wiggio<br />www.wiggio.com<br />
MeetingBurner<br />www.meetingburner.com<br />
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NELA 2011 Trends in Tech for Reference

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  • Transcript of "NELA 2011 Trends in Tech for Reference"

    1. 1. Trends in Technology for Reference<br />Andy Burkhardt<br />Michele McCaffrey<br />Heidi Steiner<br />New England Library Association Annual Conference<br />Burlington, Vermont • October 3, 2011<br />http://slidesha.re/pWSMqE<br />
    2. 2. Technology for reference outreach<br />
    3. 3.
    4. 4.
    5. 5. Button making!<br />
    6. 6. Social Media for Outreach<br />Use it for engagement<br />You don’t need to reach everyone<br />No two library communities are the same<br />
    7. 7. UVM’s Ask Campaign<br />http://crln.acrl.org/content/69/4/208.full.pdf+html<br />
    8. 8. https://www.facebook.com/media/set/?set=a.10150581545070711.674273.48826180710<br />
    9. 9.
    10. 10.
    11. 11. People ask us reference questions<br />
    12. 12. People don’t ask US reference questions… <br />
    13. 13. (but we answer them anyway)<br />
    14. 14. They recognize we’re a place to get help with research<br />
    15. 15. They say nice things about us<br />
    16. 16. Things to remember <br />Tailor it to your community<br />Experiment/Fail<br />Focus on engagement not growth<br />
    17. 17. Technology for reference administration<br />
    18. 18. http://www.zoho.com/creator/<br />
    19. 19.
    20. 20.
    21. 21.
    22. 22.
    23. 23.
    24. 24.
    25. 25. https://acuityscheduling.com/<br />
    26. 26.
    27. 27.
    28. 28.
    29. 29.
    30. 30. Technology for PROVIDING reference<br />
    31. 31. The seemingly countless technologies available can help us do our jobs better and improve service to our patrons.<br />
    32. 32. Get ready….<br />
    33. 33. Barriers<br /><ul><li> Reference interview is labor intensive. Does it even happen??
    34. 34. Technical problems are magnified and more difficult to diagnose.
    35. 35. Instructions take longer to explain in text.
    36. 36. No body language or facial expressions.</li></li></ul><li>
    37. 37. Flexible and free technologies<br /><ul><li>Screencasting
    38. 38. Screen sharing
    39. 39. Web conferencing</li></li></ul><li>On-the-fly Screencasting<br />
    40. 40. ScreenCastle<br />www.screencastle.com<br />
    41. 41. Screenr<br />www.screenr.com<br />
    42. 42. Screencast-o-matic<br />www.screencastomatic.com<br />
    43. 43. Screen sharing<br />
    44. 44. join.me<br />http://join.me<br />
    45. 45. Presenter<br />
    46. 46. Viewer<br />
    47. 47. Quick Screen Share<br />www.quickscreenshare.com<br />
    48. 48. ShowMyPC<br />www.showmypc.com<br />
    49. 49. ShowMyPC<br />Presenter<br />Viewer<br />
    50. 50. Mikogo<br />www.mikogo.com<br />
    51. 51. Mikogo<br />Presenter<br />Viewer<br />
    52. 52. Mikogo<br />
    53. 53. Screen Sharing Nested Into Other Services<br />Hangouts<br />www.skype.com<br />http://plus.google.com<br />
    54. 54. One-on-OneResearch Consultations with Web Conferencing<br />
    55. 55. Adobe ConnectNow<br />www.acrobat.com<br />
    56. 56. Big Marker<br />www.bigmarker.com<br />
    57. 57. Wiggio<br />www.wiggio.com<br />
    58. 58. MeetingBurner<br />www.meetingburner.com<br />
    59. 59. Image Credits<br />All Creative Commons Licensed Content from flickr<br /><ul><li> Reference is Cool by kevinyezbickhttp://www.flickr.com/photos/kevinyezbick/75358097/
    60. 60. Although you’re far… by ~Aphrodite http://www.flickr.com/photos/aphrodite/66231929/
    61. 61. Best Buy Express by gsbrown99 http://www.flickr.com/photos/gsbrown99/4682107263/
    62. 62. FacebookMeh Button by toodlepiphttp://www.flickr.com/photos/toodlepip/6167461342/</li></ul>- UVM’s Ask Campaign Photos by Daisy Benson http://www.flickr.com/photos/uvmlibraries/<br /><ul><li>DiMenna-Nyselius Library- Fairfield University Like the Library Facebook Contest Winner https://www.facebook.com/photo.php?fbid=10150581547370711&set=a.10150581545070711.674273.48826180710&type=1&theater
    63. 63. 52:Numbers:13 by patersorhttp://www.flickr.com/photos/patersor/3683012034/
    64. 64. Fast Hands by laffy4k http://www.flickr.com/photos/laffy4k/441037582/
    65. 65. Zoom by bcymethttp://www.flickr.com/photos/bcymet/3716590450/
    66. 66. FLY AWAY! By gerrit’s in motion http://www.flickr.com/photos/gerritwenz/2354238376/
    67. 67. Blockade by edler_dhttp://www.flickr.com/photos/dan_e/324180649/
    68. 68. Frustration by Sharon Pak http://www.flickr.com/photos/sh4r0nn/5172868828/</li></ul>- Flexible Water Tap by Simon Bierwaldhttp://www.flickr.com/photos/indeed/2422651765/<br />- flying by { pranav } http://www.flickr.com/photos/neychurluvr/3469129491/<br /><ul><li> Mirrors by urimalhttp://www.flickr.com/photos/malurisho/2924173228/
    69. 69. Doing research by Viewoftheworldhttp://www.flickr.com/photos/view/142745616/
    70. 70. 3D Character and Question Mark by 姒儿喵喵 http://www.flickr.com/photos/crystaljingsr/3914729343/
    71. 71. thank you by jen collins http://www.flickr.com/photos/jenosaur/4051305996/</li></li></ul><li>Questions?<br />
    72. 72. Heidi Steiner<br />Distance Learning Librarian<br />Norwich University<br />802.485.2171<br />hsteiner@norwich.edu<br />@heidisteiner<br />Michele McCaffrey<br />Reference & Instruction Librarian<br />St. Michael’s College<br />802.654.2411<br />mmccaffrey@smcvt.edu<br />Andy Burkhardt<br />Emerging Technologies Librarian<br />Champlain College<br />802.383.6697<br />aburkhardt@champlain.edu<br />@vonburkhardt<br />http://andyburkhardt.com/<br />
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