NELA 2011 Trends in Tech for Reference

Trends in Technology for Reference
Andy Burkhardt
Michele McCaffrey
Heidi Steiner
New England Library Association Annual Conference
Burlington, Vermont • October 3, 2011
http://slidesha.re/pWSMqE

Technology for reference outreach

Button making!

Social Media for Outreach
Use it for engagement
You don’t need to reach everyone
No two library communities are the same

UVM’s Ask Campaign
http://crln.acrl.org/content/69/4/208.full.pdf+html

https://www.facebook.com/media/set/?set=a.10150581545070711.674273.48826180710

People ask us reference questions

People don’t ask US reference questions…

(but we answer them anyway)

They recognize we’re a place to get help with research

They say nice things about us

Things to remember
Tailor it to your community
Experiment/Fail
Focus on engagement not growth

Technology for reference administration

http://www.zoho.com/creator/

https://acuityscheduling.com/

Technology for PROVIDING reference

The seemingly countless technologies available can help us do our jobs better and improve service to our patrons.

Get ready….

Barriers
Reference interview is labor intensive. Does it even happen??
Technical problems are magnified and more difficult to diagnose.
Instructions take longer to explain in text.
No body language or facial expressions.

Flexible and free technologies
Screencasting
Screen sharing
Web conferencing

On-the-fly Screencasting

ScreenCastle
www.screencastle.com

Screenr
www.screenr.com

Screencast-o-matic
www.screencastomatic.com

Screen sharing

join.me
http://join.me

Presenter

Viewer

Quick Screen Share
www.quickscreenshare.com

ShowMyPC
www.showmypc.com

ShowMyPC
Presenter
Viewer

Mikogo
www.mikogo.com

Mikogo
Presenter
Viewer

Mikogo

Screen Sharing Nested Into Other Services
Hangouts
www.skype.com
http://plus.google.com

One-on-OneResearch Consultations with Web Conferencing

Adobe ConnectNow
www.acrobat.com

Big Marker
www.bigmarker.com

Wiggio
www.wiggio.com

MeetingBurner
www.meetingburner.com

Image Credits
All Creative Commons Licensed Content from flickr
Reference is Cool by kevinyezbickhttp://www.flickr.com/photos/kevinyezbick/75358097/
Although you’re far… by ~Aphrodite http://www.flickr.com/photos/aphrodite/66231929/
Best Buy Express by gsbrown99 http://www.flickr.com/photos/gsbrown99/4682107263/
FacebookMeh Button by toodlepiphttp://www.flickr.com/photos/toodlepip/6167461342/
- UVM’s Ask Campaign Photos by Daisy Benson http://www.flickr.com/photos/uvmlibraries/
DiMenna-Nyselius Library- Fairfield University Like the Library Facebook Contest Winner https://www.facebook.com/photo.php?fbid=10150581547370711&set=a.10150581545070711.674273.48826180710&type=1&theater
52:Numbers:13 by patersorhttp://www.flickr.com/photos/patersor/3683012034/
Fast Hands by laffy4k http://www.flickr.com/photos/laffy4k/441037582/
Zoom by bcymethttp://www.flickr.com/photos/bcymet/3716590450/
FLY AWAY! By gerrit’s in motion http://www.flickr.com/photos/gerritwenz/2354238376/
Blockade by edler_dhttp://www.flickr.com/photos/dan_e/324180649/
Frustration by Sharon Pak http://www.flickr.com/photos/sh4r0nn/5172868828/
- Flexible Water Tap by Simon Bierwaldhttp://www.flickr.com/photos/indeed/2422651765/
- flying by { pranav } http://www.flickr.com/photos/neychurluvr/3469129491/
Mirrors by urimalhttp://www.flickr.com/photos/malurisho/2924173228/
Doing research by Viewoftheworldhttp://www.flickr.com/photos/view/142745616/
3D Character and Question Mark by 姒儿喵喵 http://www.flickr.com/photos/crystaljingsr/3914729343/
thank you by jen collins http://www.flickr.com/photos/jenosaur/4051305996/

Questions?

Heidi Steiner
Distance Learning Librarian
Norwich University
802.485.2171
hsteiner@norwich.edu
@heidisteiner
Michele McCaffrey
Reference & Instruction Librarian
St. Michael’s College
802.654.2411
mmccaffrey@smcvt.edu
Andy Burkhardt
Emerging Technologies Librarian
Champlain College
802.383.6697
aburkhardt@champlain.edu
@vonburkhardt
http://andyburkhardt.com/

http://andyburkhardt.com	263
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http://feeds.feedburner.com	67
http://www.linkedin.com	6
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NELA 2011 Trends in Tech for Reference

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