NELA 2011 Trends in Tech for Reference

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  • Rattling off free tech…
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  • 1. Trends in Technology for Reference
    Andy Burkhardt
    Michele McCaffrey
    Heidi Steiner
    New England Library Association Annual Conference
    Burlington, Vermont • October 3, 2011
    http://slidesha.re/pWSMqE
  • 2. Technology for reference outreach
  • 3.
  • 4.
  • 5. Button making!
  • 6. Social Media for Outreach
    Use it for engagement
    You don’t need to reach everyone
    No two library communities are the same
  • 7. UVM’s Ask Campaign
    http://crln.acrl.org/content/69/4/208.full.pdf+html
  • 8. https://www.facebook.com/media/set/?set=a.10150581545070711.674273.48826180710
  • 9.
  • 10.
  • 11. People ask us reference questions
  • 12. People don’t ask US reference questions…
  • 13. (but we answer them anyway)
  • 14. They recognize we’re a place to get help with research
  • 15. They say nice things about us
  • 16. Things to remember
    Tailor it to your community
    Experiment/Fail
    Focus on engagement not growth
  • 17. Technology for reference administration
  • 18. http://www.zoho.com/creator/
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. https://acuityscheduling.com/
  • 26.
  • 27.
  • 28.
  • 29.
  • 30. Technology for PROVIDING reference
  • 31. The seemingly countless technologies available can help us do our jobs better and improve service to our patrons.
  • 32. Get ready….
  • 33. Barriers
    • Reference interview is labor intensive. Does it even happen??
    • 34. Technical problems are magnified and more difficult to diagnose.
    • 35. Instructions take longer to explain in text.
    • 36. No body language or facial expressions.
  • 37. Flexible and free technologies
    • Screencasting
    • 38. Screen sharing
    • 39. Web conferencing
  • On-the-fly Screencasting
  • 40. ScreenCastle
    www.screencastle.com
  • 41. Screenr
    www.screenr.com
  • 42. Screencast-o-matic
    www.screencastomatic.com
  • 43. Screen sharing
  • 44. join.me
    http://join.me
  • 45. Presenter
  • 46. Viewer
  • 47. Quick Screen Share
    www.quickscreenshare.com
  • 48. ShowMyPC
    www.showmypc.com
  • 49. ShowMyPC
    Presenter
    Viewer
  • 50. Mikogo
    www.mikogo.com
  • 51. Mikogo
    Presenter
    Viewer
  • 52. Mikogo
  • 53. Screen Sharing Nested Into Other Services
    Hangouts
    www.skype.com
    http://plus.google.com
  • 54. One-on-OneResearch Consultations with Web Conferencing
  • 55. Adobe ConnectNow
    www.acrobat.com
  • 56. Big Marker
    www.bigmarker.com
  • 57. Wiggio
    www.wiggio.com
  • 58. MeetingBurner
    www.meetingburner.com
  • 59. Image Credits
    All Creative Commons Licensed Content from flickr
    • Reference is Cool by kevinyezbickhttp://www.flickr.com/photos/kevinyezbick/75358097/
    • 60. Although you’re far… by ~Aphrodite http://www.flickr.com/photos/aphrodite/66231929/
    • 61. Best Buy Express by gsbrown99 http://www.flickr.com/photos/gsbrown99/4682107263/
    • 62. FacebookMeh Button by toodlepiphttp://www.flickr.com/photos/toodlepip/6167461342/
    - UVM’s Ask Campaign Photos by Daisy Benson http://www.flickr.com/photos/uvmlibraries/
    • DiMenna-Nyselius Library- Fairfield University Like the Library Facebook Contest Winner https://www.facebook.com/photo.php?fbid=10150581547370711&set=a.10150581545070711.674273.48826180710&type=1&theater
    • 63. 52:Numbers:13 by patersorhttp://www.flickr.com/photos/patersor/3683012034/
    • 64. Fast Hands by laffy4k http://www.flickr.com/photos/laffy4k/441037582/
    • 65. Zoom by bcymethttp://www.flickr.com/photos/bcymet/3716590450/
    • 66. FLY AWAY! By gerrit’s in motion http://www.flickr.com/photos/gerritwenz/2354238376/
    • 67. Blockade by edler_dhttp://www.flickr.com/photos/dan_e/324180649/
    • 68. Frustration by Sharon Pak http://www.flickr.com/photos/sh4r0nn/5172868828/
    - Flexible Water Tap by Simon Bierwaldhttp://www.flickr.com/photos/indeed/2422651765/
    - flying by { pranav } http://www.flickr.com/photos/neychurluvr/3469129491/
    • Mirrors by urimalhttp://www.flickr.com/photos/malurisho/2924173228/
    • 69. Doing research by Viewoftheworldhttp://www.flickr.com/photos/view/142745616/
    • 70. 3D Character and Question Mark by 姒儿喵喵 http://www.flickr.com/photos/crystaljingsr/3914729343/
    • 71. thank you by jen collins http://www.flickr.com/photos/jenosaur/4051305996/
  • Questions?
  • 72. Heidi Steiner
    Distance Learning Librarian
    Norwich University
    802.485.2171
    hsteiner@norwich.edu
    @heidisteiner
    Michele McCaffrey
    Reference & Instruction Librarian
    St. Michael’s College
    802.654.2411
    mmccaffrey@smcvt.edu
    Andy Burkhardt
    Emerging Technologies Librarian
    Champlain College
    802.383.6697
    aburkhardt@champlain.edu
    @vonburkhardt
    http://andyburkhardt.com/