NELA 2011 Trends in Tech for Reference
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NELA 2011 Trends in Tech for Reference NELA 2011 Trends in Tech for Reference Presentation Transcript

  • Trends in Technology for Reference
    Andy Burkhardt
    Michele McCaffrey
    Heidi Steiner
    New England Library Association Annual Conference
    Burlington, Vermont • October 3, 2011
    http://slidesha.re/pWSMqE
  • Technology for reference outreach
  • Button making!
  • Social Media for Outreach
    Use it for engagement
    You don’t need to reach everyone
    No two library communities are the same
  • UVM’s Ask Campaign
    http://crln.acrl.org/content/69/4/208.full.pdf+html
  • https://www.facebook.com/media/set/?set=a.10150581545070711.674273.48826180710
  • People ask us reference questions
  • People don’t ask US reference questions…
  • (but we answer them anyway)
  • They recognize we’re a place to get help with research
  • They say nice things about us
  • Things to remember
    Tailor it to your community
    Experiment/Fail
    Focus on engagement not growth
  • Technology for reference administration
  • http://www.zoho.com/creator/
  • https://acuityscheduling.com/
  • Technology for PROVIDING reference
  • The seemingly countless technologies available can help us do our jobs better and improve service to our patrons.
  • Get ready….
  • Barriers
    • Reference interview is labor intensive. Does it even happen??
    • Technical problems are magnified and more difficult to diagnose.
    • Instructions take longer to explain in text.
    • No body language or facial expressions.
  • Flexible and free technologies
    • Screencasting
    • Screen sharing
    • Web conferencing
  • On-the-fly Screencasting
  • ScreenCastle
    www.screencastle.com
  • Screenr
    www.screenr.com
  • Screencast-o-matic
    www.screencastomatic.com
  • Screen sharing
  • join.me
    http://join.me
  • Presenter
  • Viewer
  • Quick Screen Share
    www.quickscreenshare.com
  • ShowMyPC
    www.showmypc.com
  • ShowMyPC
    Presenter
    Viewer
  • Mikogo
    www.mikogo.com
  • Mikogo
    Presenter
    Viewer
  • Mikogo
  • Screen Sharing Nested Into Other Services
    Hangouts
    www.skype.com
    http://plus.google.com
  • One-on-OneResearch Consultations with Web Conferencing
  • Adobe ConnectNow
    www.acrobat.com
  • Big Marker
    www.bigmarker.com
  • Wiggio
    www.wiggio.com
  • MeetingBurner
    www.meetingburner.com
  • Image Credits
    All Creative Commons Licensed Content from flickr
    • Reference is Cool by kevinyezbickhttp://www.flickr.com/photos/kevinyezbick/75358097/
    • Although you’re far… by ~Aphrodite http://www.flickr.com/photos/aphrodite/66231929/
    • Best Buy Express by gsbrown99 http://www.flickr.com/photos/gsbrown99/4682107263/
    • FacebookMeh Button by toodlepiphttp://www.flickr.com/photos/toodlepip/6167461342/
    - UVM’s Ask Campaign Photos by Daisy Benson http://www.flickr.com/photos/uvmlibraries/
    • DiMenna-Nyselius Library- Fairfield University Like the Library Facebook Contest Winner https://www.facebook.com/photo.php?fbid=10150581547370711&set=a.10150581545070711.674273.48826180710&type=1&theater
    • 52:Numbers:13 by patersorhttp://www.flickr.com/photos/patersor/3683012034/
    • Fast Hands by laffy4k http://www.flickr.com/photos/laffy4k/441037582/
    • Zoom by bcymethttp://www.flickr.com/photos/bcymet/3716590450/
    • FLY AWAY! By gerrit’s in motion http://www.flickr.com/photos/gerritwenz/2354238376/
    • Blockade by edler_dhttp://www.flickr.com/photos/dan_e/324180649/
    • Frustration by Sharon Pak http://www.flickr.com/photos/sh4r0nn/5172868828/
    - Flexible Water Tap by Simon Bierwaldhttp://www.flickr.com/photos/indeed/2422651765/
    - flying by { pranav } http://www.flickr.com/photos/neychurluvr/3469129491/
    • Mirrors by urimalhttp://www.flickr.com/photos/malurisho/2924173228/
    • Doing research by Viewoftheworldhttp://www.flickr.com/photos/view/142745616/
    • 3D Character and Question Mark by 姒儿喵喵 http://www.flickr.com/photos/crystaljingsr/3914729343/
    • thank you by jen collins http://www.flickr.com/photos/jenosaur/4051305996/
  • Questions?
  • Heidi Steiner
    Distance Learning Librarian
    Norwich University
    802.485.2171
    hsteiner@norwich.edu
    @heidisteiner
    Michele McCaffrey
    Reference & Instruction Librarian
    St. Michael’s College
    802.654.2411
    mmccaffrey@smcvt.edu
    Andy Burkhardt
    Emerging Technologies Librarian
    Champlain College
    802.383.6697
    aburkhardt@champlain.edu
    @vonburkhardt
    http://andyburkhardt.com/