Making the Most of Teachable Moments

Making the Most of Teachable Moments: Livening and Enhancing the Virtual Reference Experience
LOEX Annual
Conference 2011
Fort Worth, Texas
Heidi Steiner
Distance Learning Librarian
Norwich University
@heidisteiner

Concept of reference as instruction
Role of learning styles in providing instruction in virtual reference
Barriers to providing instruction in virtual reference
Technology to make the most of teachable moments

Teachable Moment

Reference is instruction and virtual reference is no exception

Learning Styles
Visual
Auditory
Kinesthetic
Virtual reference does not address anyof these.

Communication
Labor Intensive
Barriers
Technical Problems
Endeavor
Lack of Personal Connection

Instructional Strategies
“Show, Don’t Tell”
“Let Users Drive”
Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.

Flexible and free technologies
Screencasting
Screen sharing
Web conferencing

On-the-fly Screencasting

Screenjelly
www.screenjelly.com

Screenr
www.screenr.com

Screencast-o-matic
www.screencastomatic.com

Other Screencasting Options
Jing
www.techsmith.com/jing/
GoView
www.goview.com
ScreenCastle
www.screencastle.com

Screen sharing

join.me
http://join.me

Presenter

Viewer

ShowMyPC
www.showmypc.com

ShowMyPC
Presenter
Viewer

Mikogo
www.mikogo.com

Mikogo
Presenter
Viewer
Robust Options

Online and Distance Students

Research Consultations

http://www.learncentral.org/user/vroomreg

www.tungle.me

Big Marker
www.bigmarker.com

Big Marker

Adobe ConnectNow
www.acrobat.com

Adobe ConnectNow

References
Burkhardt, A. (2011). Don’t Make It Easy For Them. ACRLog. Retrieved from: http://acrlog.org/2011/01/04/dont-make-it-easy-for-them/
Desai, C.M. & Graves, S.J. (2008). Cyberspace or face-to-face: The teachable moment and changing reference mediums. Reference & User Services Quarterly, 47(3): 242-254.
Elmborg, J.K. (2002). Teaching at the desk: Toward a reference pedagogy. portal, 2(3): 455-464.
Jacobsen, M. (January 11, 2011). Screencasting for an audience of one. Library Journal .Retrieved from: http://www.libraryjournal.com/lj/reviewsreference/888274-283/reference_backtalk_screencasting_for_an.html.csp
Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.

Image Credits
All Creative Commons Licensed Content from flickr
Sunshine Skyway Bridge Tampa Bay Florida by DhavalJanihttp://www.flickr.com/photos/dhavaljani/1307550077/
At the Reference Desk by Seattle University Law Library http://www.flickr.com/photos/sulawlib/2701685288/
Goal setting by Justin See http://www.flickr.com/photos/koalazymonkey/4223761895/
learn by Mark Brannan http://www.flickr.com/photos/heycoach/1197947341/
Questions by Oberazzihttp://www.flickr.com/photos/oberazzi/318947873/
Keyboard in action by lapideohttp://www.flickr.com/photos/lapideo/198046070/
eyeball by Jeff Cheng http://www.flickr.com/photos/jeffcheng/63765715/
Hear beyond by against perfection http://www.flickr.com/photos/raynne/1075592952/
hand touch a ray of light by riccardocehttp://www.flickr.com/photos/riccardoce/2710316218/
Union Station Security Barriers by Mr. T in DC http://www.flickr.com/photos/mr_t_in_dc/2920835932/
Frustration by Sharon Pak http://www.flickr.com/photos/sh4r0nn/5172868828/
- Hand by Blair http://www.flickr.com/photos/mysteriousphotographer/114914023/
- Steering Wheel by Kenya Allmondhttp://www.flickr.com/photos/kenya/152198603/
- Flexible Water Tap by Simon Bierwaldhttp://www.flickr.com/photos/indeed/2422651765/
- flying by { pranav } http://www.flickr.com/photos/neychurluvr/3469129491/
- Mirrors by urimalhttp://www.flickr.com/photos/malurisho/2924173228/
Distance by Nikhttp://www.flickr.com/photos/insaneninja/119367739/
Doing research by Viewoftheworldhttp://www.flickr.com/photos/view/142745616/
Santo 17 camp where Plan is actively involved with the community by PlanUKhttp://www.flickr.com/photos/planuk/4776751323/
Write Your Story Blank Lined Notebook Paper by D . Sharon Pruitt http://www.flickr.com/photos/pinksherbet/4812267249/
3D Character and Question Mark by 姒儿喵喵 http://www.flickr.com/photos/crystaljingsr/3914729343/
thank you by jencollinshttp://www.flickr.com/photos/jenosaur/4051305996/

Questions?

Heidi Steiner
Distance Learning Librarian
Norwich University
802.485.2171
hsteiner@norwich.edu
@heidisteiner

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Making the Most of Teachable Moments

by Heidi Steiner on May 09, 2011

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