Unified communication

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  • * Unified communications (UC) is the integration of real-time communication services – mentioned above.* UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.[1]
  • to simplify and integrate all forms of communications in view to optimize business processes and reduce the response time, manage flows and eliminate device and media dependencies. It should be possible to easily transfer any activity or message to another medium. For example, one can receive a voice mail message and choose to access it through email or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.
  • Unified communication

    1. 1. Unified Communications
    2. 2. Outline• Introduction• Overview• Analysis• Exemlpe (Unisson)• Demonstration• Conclusion
    3. 3. Everyday business communication LET’S COMMUNICATE
    4. 4. Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing
    5. 5. Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing
    6. 6. Everyday business communication MODES OF COMMUNICATION Telephony Electronic mail Text Messaging Instant messaging Doc/screen sharing Tele-conferencing Web-conferencing
    7. 7. Everyday business communication Office Office voicemail voicemail Mobile Mobile voicemail voicemail SMS SMS Inbox Inbox Email Email Inbox Inbox IM IM cache cache Yellow Yellow stickies stickies
    8. 8. Everyday business communication £ COST & OVERHEAD PROCESS DELAYS USERFRUSTRATION ! USER FRUSTRATION BUSINESS RISK MISSED OPPORTUNITY
    9. 9. Enter Unified Communications UNIFIED COMMUNICATIONS Presence awareness Device awareness Rules based routing Media transformation Unified directories Unified Inbox Process integration
    10. 10. What Is Unified Communications?• Instant messaging• Presence information• IP telephony• Video conferencing• Call control• Speech control
    11. 11. How its different from unified messaging.• Unified communications refers to both real- time and non-real time delivery of communications based on the preferred method and location of the recipient• Unified messaging systems picks messages from several sources (such as email, voice mail and faxes), but holds those messages only for retrieval at a later time.
    12. 12. Vision For Unified Communications Increased productivity through communications convergenceServed Un-Users Served Application Across Integration Devices Users Under Served Identity Users Team Across Workspaces & Presence Networks E-Mail Instant Calendaring Messaging VoIP Conferencing
    13. 13. Business process integration• Allows an individual to send a message on one medium and receive on another• Main focus of Unified Communications is to reduce communication response time
    14. 14. Components• Multiple modes of business communications can be seamlessly integrated• A solution which consists of various elements – call control – Multi mode communications – Presence – instant messaging – unified messaging – speech access and personal assistant – conferencing – collaboration tools – Mobility – business process integration
    15. 15. Who is it for• Unified communications is very useful for knowledge workers• Information workers• Service workers• Facilitates always-available style of communication• Can be tailored to each person’s specific job or to a particular section of a company
    16. 16. And what is Unison™?• Unison is a server and a client that work together – Unison Server™ runs on Linux – Unison Desktop™ runs on Windows/Linux
    17. 17. What is Unison™?With Unison Server, the Unison Desktop client gives users all communication in one desktop app:
    18. 18. To offer UC, what are your options?4 major options available to hosters today: Solution Cost Complexity ‘Hostability’ Sales model Microsoft High High Good Direct + Exchange + OCS partners + PBX IBM Lotus High High Not good Partners (for SMB sales) Cisco Very high High Poor Direct + partners Unison Low / free Low Good Partners only
    19. 19. Unison vs MicrosoftKey points for hosters to compare: MicrosoftHow difficult to set up Easy HardSales and marketing Little competition, anyone Well-known, but who sees it wants it commoditized and hard to get customersLicensing fees Either free (ad-supported) More than $8 / mo or less than $4 / moRevenues/seat/mo $40-50 $15 for Unison for Exchange + OCSMargins Around 50% Less than 15% Your profit $20 profit $2.25 profit opportunity: per seat/mo per seat/mo
    20. 20. Conclusion• UC solution brings everything together for you in single pane of glass.• Saving a lots of costs• Making more productive•  That’s the power of UC.
    21. 21. ThankYou

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