0
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
The Secret of Successful
Performance Manageme...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
Start with
WHY?
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
WHY are
performance
reviews so
hard?
Why does...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
WHY BOTHER with
Performance Management?
It’s ...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
You bother because
you know …
Employees who
•...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
You’ve tried…
• NEW FORMS
• MANAGER TRAINING
...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
So why
isn’t it
working?
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
Managers ARE at the heart of
performance mana...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
We know what works
because we have
seen it SU...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
There are three
distinct
stakeholder
groups w...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
With Go Perform’s
Whole Organisation Approach...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
YOU
need to
know
• What great
performance
rev...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
The
3C Audit of
Performance
Management
will p...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
Our Recommendations …
We
•benchmark current
p...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
THE STAKEHOLDERS
The senior team:
It’s all ab...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
You know that…
…Senior Managers often think P...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
Our unique engagement workshop
for senior lea...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
So the senior team DESIRE the OUTCOME
of effe...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
STAKEHOLDERS
Employees:
The ‘LIGHT BULB’
mome...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
Because too many employees think
‘Performance...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
WE
ENGAGE
EVERYONE
YES
EVERYONE
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
Using our proven theatre based
engagement we ...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
STAKEHOLDERS
The Managers:
Now that the senio...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
...Managers start to believe they can
do thei...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
Managers are
at the
HEART
of
Performance
Mana...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
But they AREN’T
responsible for
EVERYTHING!
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
The whole organisation approach
SUPPORTS
MANA...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
Now it’s a SIMPLER, EASIER job for
managers t...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
The outcome of the
WHOLE ORGANISATION
APPROAC...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
We KNOW it works
because we
•STUDY the
RESEAR...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
And we use our KNOWLEDGE to
help our CLIENTS ...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
WHY BOTHER with Performance
Management?
Becau...
Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544
The secret of successful
Performance Manageme...
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The secret of succesful Appraisals & Performance Management

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Creating succesful performance reviews and appraisals is not magic or an accident! It's the result of studying what works in practice! Who is responsibe for what? If managers are responsible for everything you cannot be surprised if, to quote a client of ours ' they run screaming in the other direction'. There is a better way...

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  • Delighted to welcome new faces.
    Introduction to us before you introduce yourselves to each other
    3C going for 8 years, heritage in L&D, focus on the softer skills – mangement development, coaching, customer service. Always looking for creative ways to deliver. Need to measure effectiveness
    My background – mathematician, business woman. Innovation in evalaution, analysis and use of technology for measurement
    Bring everything together, realised that Performacne Management is at centre – set goalls, measure performance, design solutions to deliver business impact with clear bsuiness case, Implement as creatively as possible for maximum effectiveness and efficiency
    Proud of our client list – Nwide first customer 8 years ago, still working with them. Nestle Purina 5 years ago first coaching, then evaluating training, now designing perf mgmt programems to bring consistency across Europe.
    Portrait – also 5 years ago, focus on Mgmt develop and Perf Mgmt since beginning. Lived with them throguh turn around.. Many NHS client, several in housing and social care.
    We hope you will join them entering very exciting phase of our development, and share best of our expertise with you.
  • Transcript of "The secret of succesful Appraisals & Performance Management "

    1. 1. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 The Secret of Successful Performance Management with Go Perform A WHOLE organisation approach Hedda Bird, BSc MBA Managing Director, 3C
    2. 2. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Start with WHY?
    3. 3. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 WHY are performance reviews so hard? Why does everyone blame HR for lousy performance reviews? Why do we bother with trying to make them work?
    4. 4. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 WHY BOTHER with Performance Management? It’s hard work It’s not very sexy!
    5. 5. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 You bother because you know … Employees who •Understand what is expected of them •Feel challenged and stretched •Are recognised for their full contribution ………. are •HAPPIER •MORE PRODUCTIVE •MORE ENGAGED
    6. 6. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 You’ve tried… • NEW FORMS • MANAGER TRAINING • NEW PROCESS • MORE MANAGER TRAINING • NEW SYSTEMS • YET MORE MANAGER TRAINING After all ‘Managers are at the heart of Performance Management’ Aren’t they?
    7. 7. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 So why isn’t it working?
    8. 8. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Managers ARE at the heart of performance management But that’s not the WHOLE STORY
    9. 9. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 We know what works because we have seen it SUCCEED over and over again A WHOLE ORGANISATION APPROACH
    10. 10. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 There are three distinct stakeholder groups who MUST be involved, alongside you, the HR or OD Professional, facilitating from the centre
    11. 11. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 With Go Perform’s Whole Organisation Approach It isn’t just about the manager…
    12. 12. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 YOU need to know • What great performance reviews look like • How your organisation stacks up
    13. 13. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 The 3C Audit of Performance Management will provide the information Our Analysis will show you what is working well AND Where you can make the most difference now
    14. 14. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Our Recommendations … We •benchmark current practice against the best •recommend action that will make a difference •use our expertise to design a programme that works for you
    15. 15. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 THE STAKEHOLDERS The senior team: It’s all about walking the talk
    16. 16. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 You know that… …Senior Managers often think Performance Reviews: •Are for everyone else ( not them!) •Are an HR process and not about business performance •Are PINK and FLUFFY
    17. 17. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Our unique engagement workshop for senior leaders establishes Performance Management as A BUSINESS & LEADERSHIP ISSUE
    18. 18. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 So the senior team DESIRE the OUTCOME of effective Performance Management… •Everyone does WHAT the organisation needs them to do •In the WAY the organisation wants them to do it
    19. 19. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 STAKEHOLDERS Employees: The ‘LIGHT BULB’ moment!
    20. 20. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Because too many employees think ‘Performance isn’t my responsibility’ ‘My manager runs the performance review’ ‘I just work here’
    21. 21. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 WE ENGAGE EVERYONE YES EVERYONE
    22. 22. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Using our proven theatre based engagement we create the ‘light bulb’ moments I OWN MY PERFORMANCE for employees and managers together
    23. 23. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 STAKEHOLDERS The Managers: Now that the senior team lead performance and the employees are taking their share of ownership…
    24. 24. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 ...Managers start to believe they can do their job which is MANAGING PERFORMANCE
    25. 25. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Managers are at the HEART of Performance Management
    26. 26. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 But they AREN’T responsible for EVERYTHING!
    27. 27. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 The whole organisation approach SUPPORTS MANAGERS because EVERYONE understands •managers MANAGE performance, •employees OWN performance TRAINING becomes a great investment: an essential part of a coherent solution
    28. 28. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Now it’s a SIMPLER, EASIER job for managers to •Make a reasoned assessment of performance •Give good quality feedback •Guide future work in the right direction
    29. 29. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 The outcome of the WHOLE ORGANISATION APPROACH Is that MANAGERS can DELIVER the results you need
    30. 30. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 We KNOW it works because we •STUDY the RESEARCH •ANALYSE our CLIENT EFFECTIVENESS •Set targets to IMPROVE CLIENT OUTCOMES
    31. 31. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 And we use our KNOWLEDGE to help our CLIENTS SUCCEED
    32. 32. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 WHY BOTHER with Performance Management? Because done well employees are HAPPIER MORE PRODUCTIVE MORE ENGAGED
    33. 33. Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 The secret of successful Performance Management Contact us now to discuss how it can work for your WHOLE organisation – T: 01491 411 544 E: info@3cperform.co.uk Go Perform3C’s flagship programme for the whole organisation
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