The secret of succesful Appraisals &  Performance Management
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The secret of succesful Appraisals & Performance Management

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Creating succesful performance reviews and appraisals is not magic or an accident! It's the result of studying what works in practice! Who is responsibe for what? If managers are responsible for ...

Creating succesful performance reviews and appraisals is not magic or an accident! It's the result of studying what works in practice! Who is responsibe for what? If managers are responsible for everything you cannot be surprised if, to quote a client of ours ' they run screaming in the other direction'. There is a better way...

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  • Delighted to welcome new faces. <br /> Introduction to us before you introduce yourselves to each other <br /> 3C going for 8 years, heritage in L&D, focus on the softer skills – mangement development, coaching, customer service. Always looking for creative ways to deliver. Need to measure effectiveness <br /> My background – mathematician, business woman. Innovation in evalaution, analysis and use of technology for measurement <br /> Bring everything together, realised that Performacne Management is at centre – set goalls, measure performance, design solutions to deliver business impact with clear bsuiness case, Implement as creatively as possible for maximum effectiveness and efficiency <br /> Proud of our client list – Nwide first customer 8 years ago, still working with them. Nestle Purina 5 years ago first coaching, then evaluating training, now designing perf mgmt programems to bring consistency across Europe. <br /> Portrait – also 5 years ago, focus on Mgmt develop and Perf Mgmt since beginning. Lived with them throguh turn around.. Many NHS client, several in housing and social care. <br /> We hope you will join them entering very exciting phase of our development, and share best of our expertise with you. <br />

The secret of succesful Appraisals &  Performance Management The secret of succesful Appraisals & Performance Management Presentation Transcript

  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 The Secret of Successful Performance Management with Go Perform A WHOLE organisation approach Hedda Bird, BSc MBA Managing Director, 3C
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Start with WHY?
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 WHY are performance reviews so hard? Why does everyone blame HR for lousy performance reviews? Why do we bother with trying to make them work?
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 WHY BOTHER with Performance Management? It’s hard work It’s not very sexy!
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 You bother because you know … Employees who •Understand what is expected of them •Feel challenged and stretched •Are recognised for their full contribution ………. are •HAPPIER •MORE PRODUCTIVE •MORE ENGAGED
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 You’ve tried… • NEW FORMS • MANAGER TRAINING • NEW PROCESS • MORE MANAGER TRAINING • NEW SYSTEMS • YET MORE MANAGER TRAINING After all ‘Managers are at the heart of Performance Management’ Aren’t they?
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 So why isn’t it working?
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Managers ARE at the heart of performance management But that’s not the WHOLE STORY
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 We know what works because we have seen it SUCCEED over and over again A WHOLE ORGANISATION APPROACH
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 There are three distinct stakeholder groups who MUST be involved, alongside you, the HR or OD Professional, facilitating from the centre
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 With Go Perform’s Whole Organisation Approach It isn’t just about the manager…
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 YOU need to know • What great performance reviews look like • How your organisation stacks up
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 The 3C Audit of Performance Management will provide the information Our Analysis will show you what is working well AND Where you can make the most difference now
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Our Recommendations … We •benchmark current practice against the best •recommend action that will make a difference •use our expertise to design a programme that works for you
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 THE STAKEHOLDERS The senior team: It’s all about walking the talk
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 You know that… …Senior Managers often think Performance Reviews: •Are for everyone else ( not them!) •Are an HR process and not about business performance •Are PINK and FLUFFY
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Our unique engagement workshop for senior leaders establishes Performance Management as A BUSINESS & LEADERSHIP ISSUE
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 So the senior team DESIRE the OUTCOME of effective Performance Management… •Everyone does WHAT the organisation needs them to do •In the WAY the organisation wants them to do it
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 STAKEHOLDERS Employees: The ‘LIGHT BULB’ moment!
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Because too many employees think ‘Performance isn’t my responsibility’ ‘My manager runs the performance review’ ‘I just work here’
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 WE ENGAGE EVERYONE YES EVERYONE
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Using our proven theatre based engagement we create the ‘light bulb’ moments I OWN MY PERFORMANCE for employees and managers together
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 STAKEHOLDERS The Managers: Now that the senior team lead performance and the employees are taking their share of ownership…
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 ...Managers start to believe they can do their job which is MANAGING PERFORMANCE
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Managers are at the HEART of Performance Management
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 But they AREN’T responsible for EVERYTHING!
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 The whole organisation approach SUPPORTS MANAGERS because EVERYONE understands •managers MANAGE performance, •employees OWN performance TRAINING becomes a great investment: an essential part of a coherent solution
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 Now it’s a SIMPLER, EASIER job for managers to •Make a reasoned assessment of performance •Give good quality feedback •Guide future work in the right direction
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 The outcome of the WHOLE ORGANISATION APPROACH Is that MANAGERS can DELIVER the results you need
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 We KNOW it works because we •STUDY the RESEARCH •ANALYSE our CLIENT EFFECTIVENESS •Set targets to IMPROVE CLIENT OUTCOMES
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 And we use our KNOWLEDGE to help our CLIENTS SUCCEED
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 WHY BOTHER with Performance Management? Because done well employees are HAPPIER MORE PRODUCTIVE MORE ENGAGED
  • Copyright 3C Associates Ltd | info@3cperform.co.uk | T: +44 (0) 1491 411 544 The secret of successful Performance Management Contact us now to discuss how it can work for your WHOLE organisation – T: 01491 411 544 E: info@3cperform.co.uk Go Perform3C’s flagship programme for the whole organisation