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Social Learning in the Workplace

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Presentation at the Liquid Learning Forum in Sydney, Australia, October 2010.

Presentation at the Liquid Learning Forum in Sydney, Australia, October 2010.

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    Social Learning in the Workplace Social Learning in the Workplace Presentation Transcript

    • Social Learning in the Workplace
      The Collaboration Journey at Suncorp
      Heather Dickinson
      Think Design Execute Pty Ltd
    • 80/20 Ratio of formal & informal learning
      Source: Peter Henschel: Institute of Research on Learning (IRL)
    • What is social learning in the workplace?
      If you were to integrate social learning into your workplace, what factors would need to be present (or eliminated!) for it to work effectively?
      What is L&D’s role when it comes to implementing social learning?
      At table….
    • Dilbert
      Source:
      13 September 2010 - Dilbert.com
      www.dilbert.com/strips/comic/2010-09-13/
    • Changing World
    • Work
      Home
    • Aligns Adult Learning Theories
    • Consider principles of Learning Organisations
      Source: Garvin, D “Building a Learning Organisation,” Harvard Business Review, July-August 1993
    • Incorporating Social Learning
      Image Credit: seriousgamesmarket.blogspot.com
    • Emerging Transition to Social Business Model
      20th Century
      21st Century
    • The Emerging Transition To Social Business Models
      20th Century
      21st Century
      • Non-Social Interaction
      • Value in Transactions
      • Business Stability
      • Well-Defined Industries
      • One-Way Markets
      • Limited Information
      • Resource Abundance
      • Pervasive Social Interaction
      • Value in Relationships
      • Business Flux
      • Industry Transformation
      • Two-Way Markets
      • Information Abundance
      • Resource Constraints
      Deep Shift
      control
      Forces
      • Ambient Communications
      • Global Information Flows
      • Social Computing
      • Market Discontinuity
      Institutions
      Communities
      Global Marketplace
      Image Credit: Dion Hinchcliffe, 2010
    • Suncorp Group overview
      • Financial services group
      • Top 20 Australian company
      • Australia’s largest general insurance companies
      • 5thlargest bank
      • Over 15,000 employees across Australia and New Zealand
      • Group total assets in excess of A$95bn
      • Over 9 million customers
      • 27 leading financial service brands with end to end ownership of brands and distribution channels.
      12
    • The drive to go Agile?
      Needed to be able to:
      Support teams as they learn to “do more with less”
      Improve the speed of delivery and the quality of deliverables
      Deliver solutions our customers want
      Value added partners at the table
    • Traditional Project Management
    • Agile Project Management
    • Clarify the problem (focusing question)
      Make it visible (BVC)
      Identify key value sliders
      Workshop the ideas with all key stakeholders
      Timebox
      Keep it high level and simple
      Achieve shared understanding of outcomes
      All stakeholders involved and active contributors from the start and all through
      Key practices
    • Power of Conversation
      A promise for a conversation
      Card, conservation, confirmation
      Written in the format:
      As an (customer, user)
      I need (what they need)
      So that (why they need it – what do/enable)
      Stories
    • Introduction of Agile
    • Building Blocks of Agile
      Approach
      Practices
      Principles
      Values
    • Values
    • Principles
      • Business Value
      • Collaboration
      • Flexibility
      • Team work
      • Simplicity
      • Speed
    • Practices
      SlideShare_Craig Smith
    • Collaboration
      A mindset and way of working that relies on the diverse wisdom of the crowd to learn, share knowledge and build relationships.
      23
    • Example of Yammer
    • Value from Social Media
      Agile Academy has 510+ followers, Meet Up 259, Linked In 265
      Channel BT named best use of VC facilities
      1,000 members on Yammer in first month
      Roll out MOC for all IT employees
      1,000 ideas in innovation tribe, connecting business
      Living Agile Tribe gains approval for Yammer Gold
      Channel BT rated #1 channel across Suncorp
      IT channels reused across business
      Yammer thread leads to ATM iPhone app technology
      BT renames division through Yammer crowdsourcing
      Thought leaders invited to senior Leadership Conference
      25
    • Role of L&D?
    • Seed
    • Feed
    • Weed
    • Closing
      Role of Learning and Development in the 21st Century?
      How will our value be measured?
      What will we be doing?
      Grey line between L&D and Organisational Capability
      How can we influence organisational culture to truly embed learning into the organisation?
    • Useful Links
      Daniel Pink: www.ted.com/talks/dan_pink_on_motivation
      Internet Time Alliance: www. internettimealliance.com
      Jane Hart: www.janeknight.typepad.com
      Jay Cross: www.jaycross.tumblr.com/
      The Working Smarter Fieldbook, June 2010 www.internettimealliance.com/book/
      Agile Academy: www.agileacademy.com.au
      Harold Jarche: www.jarche.com
      DionHinchcliffe: www.hinchcliffeandcompany.com
      Craig Smith (Suncorp Delivery Coach): www.slideshare.net/smithcdau/building-an-ateam-i-love-it-when-a-team-comes-together
      Seth Godin: www.sethgodin.com
      The impact of e-learning champions on embedding e-learning in organisations, industry or communities www.flexiblelearning.net.au/files/E-learning_Champions_Final_Report.pdf