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Social Learning in the Workplace



Presentation at the Liquid Learning Forum in Sydney, Australia, October 2010.

Presentation at the Liquid Learning Forum in Sydney, Australia, October 2010.



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Social Learning in the Workplace Social Learning in the Workplace Presentation Transcript

  • Social Learning in the Workplace
    The Collaboration Journey at Suncorp
    Heather Dickinson
    Think Design Execute Pty Ltd
  • 80/20 Ratio of formal & informal learning
    Source: Peter Henschel: Institute of Research on Learning (IRL)
  • What is social learning in the workplace?
    If you were to integrate social learning into your workplace, what factors would need to be present (or eliminated!) for it to work effectively?
    What is L&D’s role when it comes to implementing social learning?
    At table….
  • Dilbert
    13 September 2010 - Dilbert.com
  • Changing World
  • Work
  • Aligns Adult Learning Theories
  • Consider principles of Learning Organisations
    Source: Garvin, D “Building a Learning Organisation,” Harvard Business Review, July-August 1993
  • Incorporating Social Learning
    Image Credit: seriousgamesmarket.blogspot.com
  • Emerging Transition to Social Business Model
    20th Century
    21st Century
  • The Emerging Transition To Social Business Models
    20th Century
    21st Century
    • Non-Social Interaction
    • Value in Transactions
    • Business Stability
    • Well-Defined Industries
    • One-Way Markets
    • Limited Information
    • Resource Abundance
    • Pervasive Social Interaction
    • Value in Relationships
    • Business Flux
    • Industry Transformation
    • Two-Way Markets
    • Information Abundance
    • Resource Constraints
    Deep Shift
    • Ambient Communications
    • Global Information Flows
    • Social Computing
    • Market Discontinuity
    Global Marketplace
    Image Credit: Dion Hinchcliffe, 2010
  • Suncorp Group overview
    • Financial services group
    • Top 20 Australian company
    • Australia’s largest general insurance companies
    • 5thlargest bank
    • Over 15,000 employees across Australia and New Zealand
    • Group total assets in excess of A$95bn
    • Over 9 million customers
    • 27 leading financial service brands with end to end ownership of brands and distribution channels.
  • The drive to go Agile?
    Needed to be able to:
    Support teams as they learn to “do more with less”
    Improve the speed of delivery and the quality of deliverables
    Deliver solutions our customers want
    Value added partners at the table
  • Traditional Project Management
  • Agile Project Management
  • Clarify the problem (focusing question)
    Make it visible (BVC)
    Identify key value sliders
    Workshop the ideas with all key stakeholders
    Keep it high level and simple
    Achieve shared understanding of outcomes
    All stakeholders involved and active contributors from the start and all through
    Key practices
  • Power of Conversation
    A promise for a conversation
    Card, conservation, confirmation
    Written in the format:
    As an (customer, user)
    I need (what they need)
    So that (why they need it – what do/enable)
  • Introduction of Agile
  • Building Blocks of Agile
  • Values
  • Principles
    • Business Value
    • Collaboration
    • Flexibility
    • Team work
    • Simplicity
    • Speed
  • Practices
    SlideShare_Craig Smith
  • Collaboration
    A mindset and way of working that relies on the diverse wisdom of the crowd to learn, share knowledge and build relationships.
  • Example of Yammer
  • Value from Social Media
    Agile Academy has 510+ followers, Meet Up 259, Linked In 265
    Channel BT named best use of VC facilities
    1,000 members on Yammer in first month
    Roll out MOC for all IT employees
    1,000 ideas in innovation tribe, connecting business
    Living Agile Tribe gains approval for Yammer Gold
    Channel BT rated #1 channel across Suncorp
    IT channels reused across business
    Yammer thread leads to ATM iPhone app technology
    BT renames division through Yammer crowdsourcing
    Thought leaders invited to senior Leadership Conference
  • Role of L&D?
  • Seed
  • Feed
  • Weed
  • Closing
    Role of Learning and Development in the 21st Century?
    How will our value be measured?
    What will we be doing?
    Grey line between L&D and Organisational Capability
    How can we influence organisational culture to truly embed learning into the organisation?
  • Useful Links
    Daniel Pink: www.ted.com/talks/dan_pink_on_motivation
    Internet Time Alliance: www. internettimealliance.com
    Jane Hart: www.janeknight.typepad.com
    Jay Cross: www.jaycross.tumblr.com/
    The Working Smarter Fieldbook, June 2010 www.internettimealliance.com/book/
    Agile Academy: www.agileacademy.com.au
    Harold Jarche: www.jarche.com
    DionHinchcliffe: www.hinchcliffeandcompany.com
    Craig Smith (Suncorp Delivery Coach): www.slideshare.net/smithcdau/building-an-ateam-i-love-it-when-a-team-comes-together
    Seth Godin: www.sethgodin.com
    The impact of e-learning champions on embedding e-learning in organisations, industry or communities www.flexiblelearning.net.au/files/E-learning_Champions_Final_Report.pdf