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The overview presentation of SAP's Line of Business solutions. How can companies recognize and capitalize on their Moments of Truth

The overview presentation of SAP's Line of Business solutions. How can companies recognize and capitalize on their Moments of Truth

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  • 1. Capitalize on Moments of TruthFor Your BusinessHeather DeasonLine of Business MarketingOctober 25, 2011
  • 2. The Nature of Business Is Changing Mobility is Pace of Data Customers are Ubiquitous is Increasing Empowered There will be 1.8 It now takes 2 days There are 1.2 billionbillion smartphones to create as much people on socialby 2013, more than data as we did from networks, 20% of the number of PCs the dawn of man the world’s through 2003 population© 2011 SAP AG. All rights reserved. 2
  • 3. Customer Service is ChangingIn today’s environment you must:• Provide mobile and web access• Recognize valuable customers• Monitor and respond to social media• Resolve customer issues rapidly Moments of Truth:© 2011 SAP AG. All rights reserved. 3
  • 4. Moments of Truth Are CriticalIn Every BusinessHow does SAP helpcompanies capitalize onmoments of truth?© 2011 SAP AG. All rights reserved. 4
  • 5. Mobility Changes the Game Increasing Consumer EngagementAnalytics, Mobile, Supply Chain, CRM22% Revenue GrowthOver €3 Million New Sales in 2 Months
  • 6. Data to Meet Market Demand The Right Toys, to the Right Retailers, Right NowAnalytics, Mobile, Supply Chain, InventoryRevenue Growth of 35% Since 2005
  • 7. Cloud Computing Empowers Savings Rapid Results in Supplier ManagementAnalytics, Sourcing, Contract Management15% Reduction in cost of goods and services35,000 Contracts under management
  • 8. Why SAP?Specialization Choice Value Solutions for all Many deployment Immediate, roles across 24 and use options measurable value industries across a diverse and ROI delivered ecosystem on a global basis© 2011 SAP AG. All rights reserved. 8
  • 9. Specialized Roles Work Better – Together Build Optimize Manage Serve Products Supply People CustomersInnovate quickly, Manage Recruit, equip and Delight customers efficiently and globalization and manage a global and resolve issues sustainably minimize risk workforce across channels
  • 10. Choice of Deployment and Use Options• Rapid Deployment Solutions• Cloud options• Mobile access• Robust partner network
  • 11. Value Delivered Immediately and Globally • Value Engineering • Solutions for 24 industries • Global support • Integrated solutions • Usability
  • 12. “Poverty and adversity can hit peoplesuddenly and with full force - not just indeveloping nations, but anywhere. Wehave to match the available resourcesto the needs of those who are sufferingas quickly, precisely and efficiently aswe can. The only way we can do this isby having the right information availableat the right time - and that is what SAPgives us.” Thomas Tighe President and CEO Direct Relief International
  • 13. Thank You!