Social Care TV: case study of LGBT evidence
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Social Care TV: case study of LGBT evidence

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A presentation given by Paul Ross and Dominic King from SCIE at the ALISS 2010 conference Innovations in social policy information and research support. It discusses the rationale , development and ...

A presentation given by Paul Ross and Dominic King from SCIE at the ALISS 2010 conference Innovations in social policy information and research support. It discusses the rationale , development and practical aspects of creating this new free online channel which uses innovative means to communicate with its audience. A case study used is Roger's story working with LGBT older people - their needs in residential care.

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  • Home page – Carousel, featured videos, top navigation and main browse by topic box
  • Home page – Carousel, featured videos, top navigation and main browse by topic box
  • 50 individual Programmes
  • In this session I will provide an overview of the lessons learned from Social Care TV’s ‘Working with lesbian, gay, bisexual and transgender people’ in relation to the construction of the additional resourcesI will demonstrate how the platforms format (SCTV) enabled the information professional to embed specialist skills and knowledge within a dynamic form of multi-media representationFinally I will discuss the positive gains found in our approach and the implications and benefits this has for wider use within information, training and education
  • The social care institute for excellence mission is to identify and spread knowledge about good practice
  • A variety of new ways of working had to be devised in order to validate and qualify the information;

Social Care TV: case study of LGBT evidence Presentation Transcript

  • 1.
  • 2. Social care TV
    Launched in October 2009
    A new online ‘video’ based service
    Aimed at social care professionals
    Covering all aspects of social work and social care
    Bringing together all of SCIE’s material and other related material around each video
    Over 125,000 visitors to date
  • 3. Social care TV - Topics
    • Dementia
    • 4. Safeguarding Adults
    • 5. Personalisation
    • 6. Children of Prisoners
    • 7. Seldom Heard Groups
    • 8. Safeguarding Children
    • 9. Mental Capacity
    • 10. Disabled Children and Young People
    • 11. Participation in Practice
    • 12. Days in the Life …
    • 13. Nutrition
    • 14. LGBT Perspectives on Social Care
    • 15. Tele-care
    • 16. Restraint
    • 17. Parental Mental Health and Child Welfare
    • 18. Unpaid Carers
    50 programmes launched
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31. Phase 2 – Topic titles
    • What is Social Care
    • 32. Mental Capacity
    • 33. Autism
    • 34. Looked-after children and young people
    • 35. The Mental Health and Well-Being of Older Black and Minority-Ethnic People
    • 36. Innovation in Social Care
    • 37. Personalisation
    • 38. Prevention
    • 39. Learning Disability support for people with challenging behaviours
    • 40. Commissioning for a personalised world
    • 41. Dementia
    • 42. Safeguarding Children
    • 43. Safeguarding Adults
  • 44. LGBT evidence
  • 45. Paul Ross – Information Specialist
  • 46. Overview
    • Demonstrate how the SCTV platform enabled the information professional to embed specialist skills and knowledge which I hope your will explore and use
    • 47. Lessons learned from Social Care TV’s ‘Working with lesbian, gay, bisexual and transgendered people’ - additional resources & in-house processes
    • 48. To inspire future work by the profession within specialist libraries & online resource
  • LGBT <Information> Libraries
    “As a profession, librarianship draws many people who wish to connect users to information by, in part, identifying critical information resources, in structuring users on ways to find the information they seek, and advancing user information and technology literacy” (Paul T Jaeger, 2010)
    “Libraries exist to meet the information, lifelong learning and leisure needs of all sections of the community, whether heterosexual, bisexual, gay or transgendered.” (Cilip, 2010)
  • 49. ‘Identify and spread knowledge about good practice’
    ‘Working with Lesbian, Gay, Bisexual & Transgendered people’ - Stories
  • 50. What we already knew ....
    • Research into health (particularly mental health) and social care provision for LGBT people in the UK suggests that there is an urgent need to develop, more sensitive statutory services, to acknowledge specialist support organisations and to address staff education & training needs (Ross 2010; Cant 2009; EHRC 2009; Pennant, Bayliss & Meads 2009; Carr 2008; Browne 2007; NIMHE 2007).
  • Information Opportunities
    • Part of the commissioning group
    • 51. Identified the need for ‘additional resources’ to signpost best practice and other organisations resources
    • 52. Free online training resources & embedding Equality & diversity
    • 53. A ‘test set’ to represent the need for specialist information input and to highlight our service within SCIE
  • Information Challenges
    Evidence specific to service user experience
    Free online resources
    Copyright & Quality assurance
    Approx 10 additional resources
    Selection criteria
    Changes in legislation & updating materials
  • 54. LGBT Involvement
    5 LGT individuals experiences of social care & health
    3 Practitioners evidence on the experiences
    2 LG staff members in the commissioning group & 6 did not disclose sexuality
    1 B as subject expert & information specialist
  • 55. Selection challenges
  • 56. Rogers Story
  • 57. Roger’s Story – Key Messages & Topics
    1) Some LGBT individuals fear that by moving into residential care they will lose control of their lives and effectively return to the closet due to the possible ‘anti-gay’ beliefs of fellow residents and untrained staff. 2) Dignity, respect and inclusion are paramount for partners and carers of LGBT individuals. This can be achieved through communicating and including those deemed as ‘family’ by the individual being provided for. 3) Providers should not be afraid to ask questions to determine whether an LGBT individual wants to be open about being ‘out’. This can be done by using specific language which is open and inclusive of difference. 4) Acknowledge and respect the relationship by including the loved one in the provision of care and recognizing the significance of their input.
    Topics
    LGBT older people, Dignity, Nursing & Residential Care, Relationships, Coming out (disclosure)
  • 58. Rogers Story - Resources
    Best Practice (1)
    Policy (1)
    Guidance (2)
    Training (2)
    Research Studies (4)
    LGBT projects / support groups / communities/ organisations (7)
  • 59.
  • 60. Resource collection
    • 1000 sources screened; Google, online databases (Social Care Online & NHS Evidence), LGBT specific organisations and LGBT networks.
    • 61. 100 ‘other resources’ selected; best practice, general guidance, reports, legislation and websites. 19 from SCIE.
    • 62. Links to Social Care Online
    • 63. Creation of ‘Older LGBT people’ within key resources on Social Care Online
  • Key themes overall
    Isolation & exclusion
    Challenging stereotypes & assumptions
    Training needs
    Dignity
    Discrimination
    Coming out – Secure & confident
  • 64. Impact
  • 65. Training equation
    Empowerment + Knowledge = Confidence
  • 66. More Info....
    Visit –
    www.scie.org.uk/socialcaretv