EU Online Information Usage 2009

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This is a presentation from Angela Joyce of the University of Bristol which was given at the ALOSS xmas event 2009. It presents the results of a survey of users of EU websites.

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EU Online Information Usage 2009

  1. 1. EU Online Information Usage 2009 Angela Joyce December 2009
  2. 2. The survey <ul><li>Used BOS software from Uni of Bristol http://www.survey.bris.ac.uk/ </li></ul><ul><li>Nearly identical survey run in 2008 and published by UACES </li></ul><ul><li>Aimed at researchers, lecturers or information people involved in European studies </li></ul>
  3. 3. Methodology <ul><li>Mix of open and multiple choice Qs </li></ul><ul><li>Via email lists/Twitter/work/blog </li></ul><ul><li>CF last year’s survey </li></ul><ul><li>Literature search </li></ul><ul><li>Results via ALISS, Intute channels </li></ul>
  4. 4. Summary of findings <ul><li>122 people responded cf 145, ‘08 </li></ul><ul><li>Europa - much feedback </li></ul><ul><li>Top websites </li></ul><ul><li>Happier or not? </li></ul><ul><li>Changes from last year? </li></ul>
  5. 5. 2. Main subject/discipline? <ul><li>Majority: law and politics </li></ul><ul><li>And… </li></ul><ul><li>international relations, economics, EU integration, energy, social sciences </li></ul>
  6. 6. 3. Level of online research skills? <ul><li>Most users considered they had a high level of skills… </li></ul>
  7. 7. 4. How often do you use online EU info? <ul><li>50% every day </li></ul><ul><li>33.9% weekly </li></ul><ul><li>16.1% less (!) </li></ul>
  8. 8. 5. Services used most? <ul><li>Europa 103 ple </li></ul><ul><li>Journals 76 </li></ul><ul><li>Search engines </li></ul><ul><li>73 </li></ul><ul><li>News sites 71 </li></ul><ul><li>Social s/ware 6! </li></ul>
  9. 9. 6. Top websites? <ul><li>Europa – 46 ple (103 ple use it) </li></ul><ul><li>EUR-Lex – 13 </li></ul><ul><li>Others – mix – eg. EU Observer, Eurostat, Google, Intute  , Europarl </li></ul>
  10. 10. 6a. Why? 77% 68% 62% 36% 18% 13%
  11. 11. 7. Main issues with EU online services? <ul><li>Complex, hard to navigate 52% </li></ul><ul><li>Info not available 22% </li></ul><ul><li>Other reasons 22% </li></ul><ul><li>Forget passwords 18% </li></ul><ul><li>My instit doesn’t subscribe 12% </li></ul><ul><li>Site crashes 5% </li></ul>
  12. 12. 8. New Europa site easier? <ul><li>Yes: 54.5% </li></ul><ul><li>No: 42.6% </li></ul><ul><li>Don’t use: 3% </li></ul><ul><li>Because .. better org, navigation, prettier! </li></ul><ul><li>But many negative comments…dumbed down, bad search, not complete overhaul </li></ul>
  13. 14. 9. How could EU online services be improved? <ul><li>Search engine – Europa </li></ul><ul><li>Analyse traffic </li></ul><ul><li>Have 2 interfaces on Europa – 1 for public, 1 for research </li></ul><ul><li>Some positive comments too </li></ul>
  14. 15. 10. Paper-based services <ul><li>75% = highest </li></ul><ul><li>50% some.. </li></ul><ul><li>Most – not much </li></ul><ul><li>Reasons: Not available, bad for eyes! </li></ul>
  15. 16. 11. Any changes/trends? <ul><li>Total replies 59 </li></ul><ul><li>‘No’ 23 </li></ul><ul><li>Growing no of services, including blogs </li></ul><ul><li>Simpler services – good </li></ul><ul><li>Info overload  </li></ul>
  16. 17. Summary and what next? <ul><li>Publicise results! </li></ul><ul><li>Twitter </li></ul><ul><li>ALISS </li></ul><ul><li>European Comm? </li></ul><ul><li>UACES? </li></ul><ul><li>Run next year </li></ul>?
  17. 18. Intute: EuroStudies http://www.intute.ac.uk/mlas/ <ul><li>Within Mod Langs and Area Studies </li></ul><ul><li>EU section </li></ul><ul><li>Browse/search </li></ul><ul><li>Blog </li></ul><ul><li>Twitter channel (Intuteeuro) </li></ul>EU section here
  18. 20. Thank you! <ul><li>Angela Joyce </li></ul><ul><li>[email_address] </li></ul>

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