How cana patient and a health provider communicate with each other when they do not speak the same language ?
Source: From top left, clockwise:http://www.famhealthcare.org/services/interpreters.html, http://www.uticaod.com/news/x1792923422/Refugees-from-around-globe- spur-demand-for-medical-interpreters, http://www.usatoday.com/news/health/2006-07-19-medical-interpreters_x.htm
Language Barriers in Healthcare Can we help medical interpreters do their work? • Understand the work of Medical Interpreters • Identify problems and propose solutions
Why bother?• Complex, risky contexts• Domains involving life-critical situations where ideas cannot be tested and retested as decisions prove to be wrong in the field Healthcare
Design Opportunity Statement“[w]hen we lack such a problem statement, our project can drift dangerously off-course, leaving us perhaps with a solution to the wrong problem or, worse still, with no solution at all”Source: Newman, W. M., & Lamming, M. G. (1995). Interactive system design. Harlow: Addison-Wesley, pp. 16