Using Technology To Help People - Ilana Rozannes

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Using Technology To Help People - Ilana Rozannes

  1. 1. Ilana Rozanes Saturnino Luz Gavin DohertySchool of Computer Science and Statistics
  2. 2. Using technology to help people
  3. 3. SOLUTIONPROBLEM
  4. 4. PROBLEM
  5. 5. How cana patient and a health provider communicate with each other when they do not speak the same language ?
  6. 6. Source: From top left, clockwise:http://www.famhealthcare.org/services/interpreters.html, http://www.uticaod.com/news/x1792923422/Refugees-from-around-globe- spur-demand-for-medical-interpreters, http://www.usatoday.com/news/health/2006-07-19-medical-interpreters_x.htm
  7. 7. Language Barriers in Healthcare Can we help medical interpreters do their work? • Understand the work of Medical Interpreters • Identify problems and propose solutions
  8. 8. How do we even start?
  9. 9. The Overall Approach
  10. 10. . . . Fieldwork and Data Analysis Grounded Theory . . Data Synthesis .Design Opportunity Statements
  11. 11. SituationRepresentation of Situation
  12. 12. Remembering Professional Identity
  13. 13. data theoretical collection sampling and open and coding selective coding sorting and theoretical coding. Literature reviewGrounded Theory
  14. 14. solution opportunity ideas area users and levels of supportDesign Opportunity Statements
  15. 15. . . . Fieldwork and Data Analysis Grounded Theory . . Data Synthesis .Design Opportunity Statements
  16. 16. Data collection and Open CodingInterviews with medical interpreters What makes your What is it like being job difficult? a medical What facilitates interpreter? your job?
  17. 17. Direct Observation ofMedical Consultations
  18. 18. Why bother?• Complex, risky contexts• Domains involving life-critical situations where ideas cannot be tested and retested as decisions prove to be wrong in the field Healthcare
  19. 19. Design Opportunity Statement“[w]hen we lack such a problem statement, our project can drift dangerously off-course, leaving us perhaps with a solution to the wrong problem or, worse still, with no solution at all”Source: Newman, W. M., & Lamming, M. G. (1995). Interactive system design. Harlow: Addison-Wesley, pp. 16
  20. 20. Thank youilana.rozanes@tcd.ie

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