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Using Technology To Help People - Ilana Rozannes
 

Using Technology To Help People - Ilana Rozannes

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    Using Technology To Help People - Ilana Rozannes Using Technology To Help People - Ilana Rozannes Presentation Transcript

    • Ilana Rozanes Saturnino Luz Gavin DohertySchool of Computer Science and Statistics
    • Using technology to help people
    • SOLUTIONPROBLEM
    • PROBLEM
    • How cana patient and a health provider communicate with each other when they do not speak the same language ?
    • Source: From top left, clockwise:http://www.famhealthcare.org/services/interpreters.html, http://www.uticaod.com/news/x1792923422/Refugees-from-around-globe- spur-demand-for-medical-interpreters, http://www.usatoday.com/news/health/2006-07-19-medical-interpreters_x.htm
    • Language Barriers in Healthcare Can we help medical interpreters do their work? • Understand the work of Medical Interpreters • Identify problems and propose solutions
    • How do we even start?
    • The Overall Approach
    • . . . Fieldwork and Data Analysis Grounded Theory . . Data Synthesis .Design Opportunity Statements
    • SituationRepresentation of Situation
    • Remembering Professional Identity
    • data theoretical collection sampling and open and coding selective coding sorting and theoretical coding. Literature reviewGrounded Theory
    • solution opportunity ideas area users and levels of supportDesign Opportunity Statements
    • . . . Fieldwork and Data Analysis Grounded Theory . . Data Synthesis .Design Opportunity Statements
    • Data collection and Open CodingInterviews with medical interpreters What makes your What is it like being job difficult? a medical What facilitates interpreter? your job?
    • Direct Observation ofMedical Consultations
    • Why bother?• Complex, risky contexts• Domains involving life-critical situations where ideas cannot be tested and retested as decisions prove to be wrong in the field Healthcare
    • Design Opportunity Statement“[w]hen we lack such a problem statement, our project can drift dangerously off-course, leaving us perhaps with a solution to the wrong problem or, worse still, with no solution at all”Source: Newman, W. M., & Lamming, M. G. (1995). Interactive system design. Harlow: Addison-Wesley, pp. 16
    • Thank youilana.rozanes@tcd.ie