The Main Event!  B logging Librarian vs. Blogging Library  Who Makes The Best Use of  Emerging Technology? Jason Hammond O...
And Who Are You Again? <ul><li>BA – English (1996) </li></ul><ul><li>First “Real” Job = SPG “ Virtual Book Festival ” Coor...
Southeast Regional Library <ul><li>Hired as “Branch Supervisor” </li></ul><ul><li>Responsible for oversight of 46 branches...
Southeast Regional Library <ul><li>Main use of technology = e-mail, web site…and cell phone! </li></ul><ul><li>Dynix Class...
How I Was Introduced At My First Coffee Break… <ul><li>“This is Jason Hammond.  He’s from Indian Head.  He did his MLIS at...
To Be Fair  (aka “What’s a G-U-R-U? ” ) <ul><li>One of the first systems to automate online catalogue in North America (ea...
Emerging Tech in Public Libraries  <ul><li>Ambivalence, lack of trust, understanding </li></ul><ul><li>Often seen as time-...
That’s the Warm-up… Now For the MAIN EVENT!!!
Who’s Better At Using Emerging Technologies? <ul><li>A chip-head blogging librarian who gets asked to present at an Emergi...
In the Red Corner… <ul><li>Born 1973 </li></ul><ul><li>Weighing in at…more than he should. </li></ul><ul><li>Reach: Worldw...
In the Blue Corner… <ul><li>Born 1908 </li></ul><ul><li>Weighing in at 225 staff members. </li></ul><ul><li>Reach: Worldwi...
LET’S GET READY TO RUUUUMMMMBBBBBLLEE!!!
“ Expected” LibraryServices
Web Site <ul><li>No longer has one, the one he had  was crappy anyhow .  </li></ul><ul><li>Static HTML  for the most part ...
Intranet <ul><li>Uses  LogMeIn.com   </li></ul><ul><li>Uses  Sphider  open-source PHP search engine  </li></ul><ul><li>Ood...
Message Board <ul><li>None. </li></ul><ul><li>Staff regularly use free  Boards2Go.com  message board to buy & sell, provid...
Traffic Analysis  <ul><li>Internal Blog Stats &  Flag Counter  &  Google  Analytics  </li></ul><ul><li>Nextstat.com   for ...
Additional Technology Related Services
Blogging  <ul><li>One main  blog   since 2006 plus occasional contributions to others that are  online  and private (work,...
Wikis  <ul><li>Use Wikis as needed but not integrated into my blog </li></ul><ul><li>Internal and external Wikis plus use ...
RSS <ul><li>On every post. </li></ul><ul><li>Only on content generated by blogs or wikis </li></ul>3 4
Instant Messaging <ul><li>Have accounts on every service.  Use none of them regularly </li></ul><ul><li>Reference Services...
Podcasts <ul><li>Have uploaded one audio clip of myself from an appearance on community radio, mainly because it was Freed...
Specific External Services
<ul><li>Mostly  pics  of my two-year old .  </li></ul><ul><li>Hosted  local history “scanning party ”  </li></ul><ul><li>H...
 
<ul><li>Mostly  clips  of my two-year old.  </li></ul><ul><li>Have account  but only has two “test” videos on it, both fro...
<ul><li>Dumping ground for pretty much everything I find online that  I’ll only want to visit once . </li></ul><ul><li>Pra...
<ul><li>Updating just  once a month or so  gets me a point here? </li></ul><ul><li>Yes, because RPL has no Twitter account...
<ul><li>638 friends </li></ul><ul><li>Published first-ever article in Feliciter about Facebook.  </li></ul><ul><li>676 fan...
<ul><li>“ Does anybody use MySpace anymore?” </li></ul><ul><li>“ I don’t know, do they?” </li></ul>5 9
<ul><li>I have  four presentations up  (soon to be five?) which have thousands of views </li></ul><ul><li>I set-up  RPL’s ...
<ul><li>I use for my online resume and  to upload promotional posters  for events. </li></ul><ul><li>No account. </li></ul...
Mash-Ups <ul><li>I got a takedown notice from Universal Music for using a Loretta Lynn song in  a video photo montage I ma...
Other Emerging Technologies
Gaming <ul><li>If you’d asked me this ten years ago, I’d have won…now, my son is my home entertainment system. </li></ul><...
Mobile Services <ul><li>My wife and I only have a cell phone in case our car breaks down. </li></ul><ul><li>We have  a mob...
Downloadable Books <ul><li>I don’t own an iPod and my Sony MP3 player won’t work with my new MacBook </li></ul><ul><li>Lau...
Wireless <ul><li>I have it at home and it’s secured – though I sometimes debate whether I should open it up completely. </...
Participating In the Conversation <ul><li>I use  Google  News Alerts , blog comments and trackbacks,  NetVibes , referrer ...
New PAC’s <ul><li>I just bought my first MacBook Pro a few months ago so, computer cake be damned, I’m finally cool!  </li...
Innovation <ul><li>Not at the library but I just helped a political candidate  launch Canada’s first “money bomb” fundrais...
Some Other Tech Related Stuff At RPL <ul><li>SILS (Single Integrated Library System) for entire province.  Innovative Inte...
Final Thoughts… <ul><li>“ Emerging Technology” runs the whole gambit in public libraries.  For some, having a web site wit...
Final Thoughts… <ul><li>“ Meet your patrons where they are” is a popular maxim in libraries which is why emerging technolo...
Any Questions?
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Blogging Librarian vs. Blogging Library: Who Makes the Best Use of Emerging Technology

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A presentation I gave at the 2009 CLA Emerging Technology Interest Group pre-conference at the McGill University Cybertheque library.

My general topic was the use of emerging technologies in public libraries to a mostly academic librarian audience. My approach was to compare and contrast the use of technologies by myself as a generally but not always tech-savvy librarian and my employer, RPL, generally but not always a tech-savvy library.

The day also featured presentations by John Fink and Jessamyn West and all kinds of live blogging, Twittering and post-event blogging as well:

http://etigcamp2009.pbworks.com/coverage

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Blogging Librarian vs. Blogging Library: Who Makes the Best Use of Emerging Technology

  1. 1. The Main Event! B logging Librarian vs. Blogging Library Who Makes The Best Use of Emerging Technology? Jason Hammond Organization Development Specialist Regina Public Library Emerging Technologies Interest Group CLA Pre-Conference May 29, 2009
  2. 2. And Who Are You Again? <ul><li>BA – English (1996) </li></ul><ul><li>First “Real” Job = SPG “ Virtual Book Festival ” Coordinator ( 1997 ) </li></ul><ul><li>First Librarian Job = Branch Supervisor, Southeast Regional Library (2007) </li></ul><ul><li>“ And if it weren’t for that blasted Julie Jones, I could’ve got away with it too!” </li></ul>(It’s hard to see but yes, that is a cake in the shape of a computer that my mother made me for my 21 st birthday. Not a hockey stick. Not a sports car. Not even one of those joke cakes of boobies. A cake… In the shape of… A computer.)
  3. 3. Southeast Regional Library <ul><li>Hired as “Branch Supervisor” </li></ul><ul><li>Responsible for oversight of 46 branches in towns from 200 to 2000 people across SE Saskatchewan </li></ul>
  4. 4. Southeast Regional Library <ul><li>Main use of technology = e-mail, web site…and cell phone! </li></ul><ul><li>Dynix Classic as ILS </li></ul><ul><li>No wireless in non-city branches </li></ul>
  5. 5. How I Was Introduced At My First Coffee Break… <ul><li>“This is Jason Hammond. He’s from Indian Head. He did his MLIS at Western. And he has a blog.” (cue ominous music) </li></ul>
  6. 6. To Be Fair (aka “What’s a G-U-R-U? ” ) <ul><li>One of the first systems to automate online catalogue in North America (early 1990’s) </li></ul><ul><li>Assigned E-Branch Research Project </li></ul><ul><li>Did 2 ½ months of staff and general public training at all branches. (“ Ask The Guru” works better as “Ask the Expert”) </li></ul><ul><li>Used Writeboard , Survey Monkey , LibraryElf and other 2.0 services whenever I got the chance. </li></ul>
  7. 7. Emerging Tech in Public Libraries <ul><li>Ambivalence, lack of trust, understanding </li></ul><ul><li>Often seen as time-consuming rather than time-saving </li></ul><ul><li>Many libraries think they’re ahead of the curve when they’re actually behind it. </li></ul>
  8. 8. That’s the Warm-up… Now For the MAIN EVENT!!!
  9. 9. Who’s Better At Using Emerging Technologies? <ul><li>A chip-head blogging librarian who gets asked to present at an Emerging Technology Pre-Conference and whose mom makes him computer-shaped birthday cakes. </li></ul><ul><li>The public library system of a mid-sized Canadian city that is one of the best-funded libraries, per capita, in the country and which has a long history of innovation in a number of different areas. </li></ul>
  10. 10. In the Red Corner… <ul><li>Born 1973 </li></ul><ul><li>Weighing in at…more than he should. </li></ul><ul><li>Reach: Worldwide via his blog and Facebook friends (but mostly librarians and library-types.) </li></ul>
  11. 11. In the Blue Corner… <ul><li>Born 1908 </li></ul><ul><li>Weighing in at 225 staff members. </li></ul><ul><li>Reach: Worldwide via web site, blogs and Facebook (but mostly the citizens of Regina.) </li></ul>
  12. 12. LET’S GET READY TO RUUUUMMMMBBBBBLLEE!!!
  13. 13. “ Expected” LibraryServices
  14. 14. Web Site <ul><li>No longer has one, the one he had was crappy anyhow . </li></ul><ul><li>Static HTML for the most part – labour-intensive but also most flexibility. </li></ul><ul><li>“ At the Library ” as PDF </li></ul><ul><li>New “Virtual Services Manager” position coming </li></ul><ul><li>Move to CMS? </li></ul>0 1
  15. 15. Intranet <ul><li>Uses LogMeIn.com </li></ul><ul><li>Uses Sphider open-source PHP search engine </li></ul><ul><li>Oodles of useful info </li></ul><ul><li>But no remote log-in so no point for you! </li></ul>1 1
  16. 16. Message Board <ul><li>None. </li></ul><ul><li>Staff regularly use free Boards2Go.com message board to buy & sell, provide recommendations </li></ul>1 2
  17. 17. Traffic Analysis <ul><li>Internal Blog Stats & Flag Counter & Google Analytics </li></ul><ul><li>Nextstat.com for web site stats and blogs have stats as well. </li></ul>2 2
  18. 18. Additional Technology Related Services
  19. 19. Blogging <ul><li>One main blog since 2006 plus occasional contributions to others that are online and private (work, volunteer) </li></ul><ul><li>Multiple blogs, both internal and external </li></ul><ul><li>Frequently cited as “how to do it” by other libraries and observers </li></ul><ul><li>Many staff have role in maintaining blogs. </li></ul>2 3
  20. 20. Wikis <ul><li>Use Wikis as needed but not integrated into my blog </li></ul><ul><li>Internal and external Wikis plus use of PBWiki on occasion </li></ul>2 4
  21. 21. RSS <ul><li>On every post. </li></ul><ul><li>Only on content generated by blogs or wikis </li></ul>3 4
  22. 22. Instant Messaging <ul><li>Have accounts on every service. Use none of them regularly </li></ul><ul><li>Reference Services uses Meebo </li></ul>3 5
  23. 23. Podcasts <ul><li>Have uploaded one audio clip of myself from an appearance on community radio, mainly because it was Freedom to Read Week and I kept saying “nutsack” </li></ul><ul><li>Dunlop Art Gallery site (also maintained by RPL web coordinator) has podcasts as MP3`s and also on iTunes. </li></ul>3 6
  24. 24. Specific External Services
  25. 25. <ul><li>Mostly pics of my two-year old . </li></ul><ul><li>Hosted local history “scanning party ” </li></ul><ul><li>Have albums for every branch as well as some other events and services. </li></ul>3 7
  26. 27. <ul><li>Mostly clips of my two-year old. </li></ul><ul><li>Have account but only has two “test” videos on it, both from over a year ago. </li></ul>4 7
  27. 28. <ul><li>Dumping ground for pretty much everything I find online that I’ll only want to visit once . </li></ul><ul><li>Prairie History Room has Delicious account for staff and patrons doing research. </li></ul>4 8
  28. 29. <ul><li>Updating just once a month or so gets me a point here? </li></ul><ul><li>Yes, because RPL has no Twitter account (though our Deputy Director is a regular user though not about RPL-related issues.) </li></ul>5 8
  29. 30. <ul><li>638 friends </li></ul><ul><li>Published first-ever article in Feliciter about Facebook. </li></ul><ul><li>676 fans of our nine branches in total. (885 if you count Dunlop Art Gallery) </li></ul>5 9
  30. 31. <ul><li>“ Does anybody use MySpace anymore?” </li></ul><ul><li>“ I don’t know, do they?” </li></ul>5 9
  31. 32. <ul><li>I have four presentations up (soon to be five?) which have thousands of views </li></ul><ul><li>I set-up RPL’s Slideshare account but got questioned by a manager as to why I would use it instead of the Intranet </li></ul>6 9
  32. 33. <ul><li>I use for my online resume and to upload promotional posters for events. </li></ul><ul><li>No account. </li></ul>7 9
  33. 34. Mash-Ups <ul><li>I got a takedown notice from Universal Music for using a Loretta Lynn song in a video photo montage I made . </li></ul><ul><li>Prairie History Room has Google Maps mash-up to show service provider locations and local historical sites </li></ul>8 9
  34. 35. Other Emerging Technologies
  35. 36. Gaming <ul><li>If you’d asked me this ten years ago, I’d have won…now, my son is my home entertainment system. </li></ul><ul><li>Have Wii for use in branches but with very few games </li></ul><ul><li>No video games for loan in any format </li></ul>8 10
  36. 37. Mobile Services <ul><li>My wife and I only have a cell phone in case our car breaks down. </li></ul><ul><li>We have a mobile version of our web site with links to core services (OPAC, Hours, Film Theatre) </li></ul><ul><li>Our managers love their Blackberries! </li></ul>8 11
  37. 38. Downloadable Books <ul><li>I don’t own an iPod and my Sony MP3 player won’t work with my new MacBook </li></ul><ul><li>Launching Overdrive at the start of July. </li></ul>8 12
  38. 39. Wireless <ul><li>I have it at home and it’s secured – though I sometimes debate whether I should open it up completely. </li></ul><ul><li>We have wireless in all our branches with no log-in required, users just need to agree to a TOS page </li></ul>8 13
  39. 40. Participating In the Conversation <ul><li>I use Google News Alerts , blog comments and trackbacks, NetVibes , referrer stats to monitor what’s being said about me/my blog/my areas of interest. </li></ul><ul><li>At least one librarian at RPL uses Google News Alerts and Google Blog Search among other methods to monitor what’s being said about RPL. </li></ul>9 13
  40. 41. New PAC’s <ul><li>I just bought my first MacBook Pro a few months ago so, computer cake be damned, I’m finally cool! </li></ul><ul><li>Change in focus to roll out latest, newest computers to patrons then staff instead of reverse. </li></ul><ul><li>New PAC’s have graphics software, Chrome , various games AND a Bit Torrent client (not Azeureus but that`s what I prefer so I`ll like to it!) </li></ul><ul><li>Talk of loaner laptops in newest branch. </li></ul>9 14
  41. 42. Innovation <ul><li>Not at the library but I just helped a political candidate launch Canada’s first “money bomb” fundraiser . </li></ul><ul><li>RPL has a history of innovation and continues to be cited for our use of technology on blogs, by students, and in books. </li></ul>10 14
  42. 43. Some Other Tech Related Stuff At RPL <ul><li>SILS (Single Integrated Library System) for entire province. Innovative Interfaces instead of Evergreen. </li></ul><ul><li>Have LibX and custom RPL Search Bar available for download </li></ul><ul><li>One embedded video </li></ul><ul><li>Job postings as a blog </li></ul>
  43. 44. Final Thoughts… <ul><li>“ Emerging Technology” runs the whole gambit in public libraries. For some, having a web site with a guestbook is still cutting edge. </li></ul><ul><li>Bureaucracy is the enemy. For example, a library that`s similar to RPL in size and funding might battle just to get a single blog approved (with all kinds of restrictions requested – moderated comments, formal policies approved and posted, language restrictions.) </li></ul><ul><li>Often times, the innovation is based on a “better to ask forgiveness than permission” model coming from tech-savvy staff. </li></ul><ul><li>With that said, having sympathetic managers makes a huge difference. </li></ul>
  44. 45. Final Thoughts… <ul><li>“ Meet your patrons where they are” is a popular maxim in libraries which is why emerging technologies are so important. If we don`t do this, we`re increasingly missing a huge swath of people. </li></ul><ul><li>Much emerging technology is antithetical to traditional organizational practice so it’s a major adjustment. (Openness, empower staff, generational shift) </li></ul><ul><li>What Would Google Do? by Jeff Jarvis </li></ul>
  45. 46. Any Questions?

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