Becoming a service industry rockstar

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Becoming a service industry rockstar

  1. 1. Dan Wilson VWGoA Client Services Manager HDI Member Advisory Board Past-Chairman HDI Motown Chapter Advisor
  2. 2. <ul><li>Over 13 Years in IT Service and Support Leadership </li></ul><ul><li>College Degree, 2 Industry Certifications </li></ul><ul><li>8 Years HDI Local Chapter Officer </li></ul><ul><li>6 Years on HDI Member Advisory Board </li></ul><ul><li>Member Advisory Board Chairman </li></ul><ul><li>2007-2011 HDI Conference Faculty </li></ul><ul><li>HDI SPIN Webinar Speaker (2) </li></ul><ul><li>HDIAOY (Nat./Reg./Loc.) and Team Excellence committee member </li></ul><ul><li>Article Published in January 2008 Support World </li></ul><ul><li>Spoken at and Involved in other industry associations </li></ul><ul><li>College student/tutor </li></ul><ul><li>Make-a-Wish Foundation Volunteer, Team Capt. , and Participant </li></ul><ul><li>HDI Rock of our Foundation Award Winner </li></ul>
  3. 3. <ul><li>Start with the end: Professional Eulogy? </li></ul><ul><li>Why Get Involved? </li></ul><ul><li>Industry involvement </li></ul><ul><li>Local involvement </li></ul><ul><li>Legacy </li></ul><ul><li>Open Discussion </li></ul>
  4. 4. <ul><li>Did ???? for the world? </li></ul><ul><li>Industry Recognition </li></ul><ul><li>Community Recognition </li></ul><ul><li>Association Membership/Involvement </li></ul><ul><li>Certifications </li></ul><ul><li>Degree </li></ul><ul><li>Making A Difference </li></ul>
  5. 5. <ul><li>Sense of Accomplishment </li></ul><ul><li>Pay it forward </li></ul><ul><li>Commitment </li></ul><ul><li>Advancement </li></ul><ul><li>Mentorship </li></ul><ul><li>Accreditation </li></ul><ul><li>Feeling Good </li></ul>
  6. 6. <ul><li>Professional Association </li></ul><ul><ul><li>HDI, ITSMF, PMI </li></ul></ul><ul><ul><li>Advisory Boards </li></ul></ul><ul><ul><li>Committees (Standards, Awards, Events) </li></ul></ul><ul><ul><li>Group Leadership </li></ul></ul><ul><li>Leadership </li></ul><ul><li>Speaker </li></ul><ul><li>Facilitator </li></ul><ul><li>Author </li></ul><ul><ul><li>Blogs, White Papers, Webinars, Books, Articles, etc. </li></ul></ul><ul><li>Student </li></ul><ul><li>Volunteer! </li></ul>
  7. 7. <ul><li>LIGs/Chapters/User Groups </li></ul><ul><li>High Schools & Colleges </li></ul><ul><li>Neighborhood Association </li></ul><ul><li>Big Brother, Big Sister </li></ul><ul><li>Unemployment Agencies </li></ul><ul><li>Make-a-Wish </li></ul><ul><li>United Way </li></ul><ul><li>Habitat for Humanity </li></ul>
  8. 8. <ul><li>Defined: Something inherited from a predecessor; a heritage </li></ul><ul><li>How will you leave yours? </li></ul><ul><ul><li>Tell Stories </li></ul></ul><ul><ul><li>Leave your Mark </li></ul></ul><ul><ul><li>Awards </li></ul></ul><ul><ul><li>Records (Performance Measurement) </li></ul></ul><ul><ul><li>The *your name here* </li></ul></ul><ul><ul><li>Naming Rights </li></ul></ul><ul><ul><li>A big hug! </li></ul></ul><ul><ul><li>Being Medal’d </li></ul></ul>
  9. 9. <ul><li>Rewarding Stories </li></ul><ul><li>Anything we missed? </li></ul>

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