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Annual Awards and Team Building Luncheon
 

Annual Awards and Team Building Luncheon

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HDI Capital Area December 7th Meeting

HDI Capital Area December 7th Meeting

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    Annual Awards and Team Building Luncheon Annual Awards and Team Building Luncheon Presentation Transcript

    • Capital Area December 2012Awards and Team Building Luncheon
    • HDI Capital Area 2012 Sponsors
    • Welcome Attendees Analyst and Desktop Support Technician NomineesSean Biederman, The MITRE CorporationMichael Brown, IssueTrakChristopher Bullbear, DISA’s Joint Staff Support CenterPatrick Chauteh, George Mason UniversityKamilah DubardJudith Ellifritz, Erickson LivingLuis Galvan, George Washington UniversityKesha Marcelle, Serco-NAIbrahim Mohamed, George Mason UniversityJose Angelo Rodriguez Ramilo, TCGDan Sheffer, George Washington UniversityDaniel Shirk, L-3 STRATISLori Terwilliger,Outreach Process PartnersLiem Vuong, MarriottAhmed Chowdhry, AcentiaLionel Girukwigomba, HumanTouch, LLC, FDA Customer Support ServicesRaymond Jordan, DISA’s Joint Staff Support CenterJaime Pagan, DISA’s Joint Staff Support CenterMarley Withrow, George Mason University
    • Special Guests• Leslie Cook, Director of Membership, HDI• Kerri Hanna, Membership Coordinator, HDI• Tiffany Vaughn, Account Manager, Northeast & Mid-Atlantic, HDI• Marie Clark, Former Northeast Regional Director• Kirk & Rebecca Weisler• Our Judges (more later)
    • The HOPE Project www.hopeprojectdc.org• Raymond Bell, Founder• Mission• History• HDI Member Support
    • Updates from HDI Corporate December 2012
    • HDI Team Certified• New level of recognition for support teams with at least 80% of staff HDI- certified• Annual award includes recognition in HDI publications and a crystal award to display on-site• Application fee of $150 (collected after team qualification has been verified)• Register at ThinkHDI.com/HDITC – Contact your account manager or the Customer Care Center for assistance• Watch for more information in upcoming mail, newsletters, and emails
    • HDI Awards• Each year, HDI awards the highest honors in the IT service and technical support industry• These awards recognize support professionals at all levels and as individuals, teams, and organizations• View the different awards options and submit nominations online www.ThinkHDI.com/Membership/Awards
    • HDI 2013 Conference & Expo• Get your license to learn at next year’s conference and expo! April 16–19, 2013, under the lights of Las Vegas at Mandalay Bay!• Stay on the cutting edge of industry trends, gain topic- specific expertise, be inspired, and network with your peers• Even better: As HDI members (gold and above), you save $200 on your HDI 2013 registrations! Register at www.HDIConference.com
    • HDI 2013 Conference & Expo• Register by February 15, 2013, and you could save up to $500! Early Bird Discount $200 Alumni Discount $100 Member Discount (Gold and above) $200 Save $500
    • Tell Us Your Story – HDI Training• You’ve earned the bragging rights - share your story with us so we can share it with the world.• Case studies will be featured in certification and training marketing in 2013.• Contact your account manager or visit ThinkHDI.com/TrainingCase.
    • Desktop Support Survey• Currently collecting data for the 2013 report.• Take the survey by December 17 to be entered into first prize drawing for an Apple iPad Mini.• Share with your desktop support colleagues: ThinkHDI.com/DS2013Survey
    • 2012 HDI Customer Satisfaction Benchmarking Study Report Released! The 2012 HDI Customer Satisfaction Benchmarking Study Report is one of the many benefits of HDI membership! Using the HDI Customer Satisfaction Index (CSI) Service, HDI captures hundreds of thousands of customer satisfaction ratings from more than 300 support centers worldwide. Results are analyzed overall, by industry, by the type of support, by the number of customers, and by customer location. Get your FREE copy of the report today at: www.ThinkHDI.com/CSBenchmarking
    • Not a Member? Join Today!• Become a Bronze member for just $75!• This individual local chapter membership is an opportunity to connect, network, and learn in your own backyard Learn more at www.ThinkHDI.com/Join or by calling 800.248.5667
    • Awards Program• Call for Nominations• Application• Interviews• Scoring• Regional Competition• Global Competition
    • Judges• Earl Brake, Department of Homeland Security• John Sprague, NASA• Robert Stanley, Carey International• Kristin Ekanger, Chemonics• Paulette Foxx-Dawodu, American Federation of Teachers
    • Keynote Speaker
    • Welcome Attendees Analyst and Desktop Support Technician NomineesSean Biederman, The MITRE CorporationMichael Brown, IssueTrakChristopher Bullbear, DISA’s Joint Staff Support CenterPatrick Chauteh, George Mason UniversityKamilah DubardJudith Ellifritz, Erickson LivingLuis Galvan, George Washington UniversityKesha Marcelle, Serco-NAIbrahim Mohamed, George Mason UniversityJose Angelo Rodriguez Ramilo, TCGDan Sheffer, George Washington UniversityDaniel Shirk, L-3 STRATISLori Terwilliger,Outreach Process PartnersLiem Vuong, MarriottAhmed Chowdhry, AcentiaLionel Girukwigomba, HumanTouch, LLC, FDA Customer Support ServicesRaymond Jordan, DISA’s Joint Staff Support CenterJaime Pagan, DISA’s Joint Staff Support CenterMarley Withrow, George Mason University
    • 2012 HDI Capital Area Officers & Leadership Council• Lee Weekley, President• Carol Fester, VP Programs• Robert Stanley, VP Membership• Bill Liberti, VP Communications• Earl Brake, VP Finance• Joan O’Hare, VP Special Programs & Vendor Liaison• Heather Donnelly, Secretary• Sandy Seroskie, President Emeritus• Kristin Ekanger, Leadership Council• John Sprague, Leadership Council• Paulette Foxx-Dawodu, Leadership Council• Jose Garcia, Leadership Council
    • Call for Officer Nominations• Nominations due by January 4th• President• VP Communications
    • Next Meeting• January 16, 2013• Chemonics 1717 H st NW Washington DC• Bill Liberti will present on Partnering with Customers• Please fill out your survey for the drawing
    • HDI Capital Area 2012 Sponsors