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Capital Area    December 2012Awards and Team Building        Luncheon
HDI Capital Area 2012 Sponsors
Welcome Attendees              Analyst and Desktop Support Technician NomineesSean Biederman, The MITRE CorporationMichael...
Special Guests• Leslie Cook, Director of Membership, HDI• Kerri Hanna, Membership Coordinator, HDI• Tiffany Vaughn, Accoun...
The HOPE Project       www.hopeprojectdc.org•   Raymond Bell, Founder•   Mission•   History•   HDI Member Support
Updates from HDI   Corporate December 2012
HDI Team Certified• New level of recognition for support  teams with at least 80% of staff HDI-  certified• Annual award i...
HDI Awards• Each year, HDI awards the highest honors  in the IT service and technical support  industry• These awards reco...
HDI 2013 Conference & Expo• Get your license to learn at next year’s conference and  expo!  April 16–19, 2013, under the l...
HDI 2013 Conference & Expo• Register by February 15, 2013, and you  could save up to $500!     Early Bird Discount        ...
Tell Us Your Story – HDI Training• You’ve earned the bragging rights - share  your story with us so we can share it with  ...
Desktop Support Survey• Currently collecting data for the 2013  report.• Take the survey by December 17 to be  entered int...
2012 HDI Customer Satisfaction Benchmarking Study Report Released!     The 2012 HDI Customer Satisfaction Benchmarking Stu...
Not a Member? Join Today!• Become a Bronze member for just $75!• This individual local chapter membership is an  opportuni...
Awards Program•   Call for Nominations•   Application•   Interviews•   Scoring•   Regional Competition•   Global Competition
Judges•   Earl Brake, Department of Homeland Security•   John Sprague, NASA•   Robert Stanley, Carey International•   Kris...
Keynote Speaker
Welcome Attendees              Analyst and Desktop Support Technician NomineesSean Biederman, The MITRE CorporationMichael...
2012 HDI Capital Area Officers                 & Leadership Council•   Lee Weekley, President•   Carol Fester, VP Programs...
Call for Officer Nominations• Nominations due by January 4th• President• VP Communications
Next Meeting• January 16, 2013• Chemonics 1717 H st NW Washington DC• Bill Liberti will present on Partnering with  Custom...
HDI Capital Area 2012 Sponsors
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Annual Awards and Team Building Luncheon

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HDI Capital Area December 7th Meeting

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Transcript of "Annual Awards and Team Building Luncheon"

  1. 1. Capital Area December 2012Awards and Team Building Luncheon
  2. 2. HDI Capital Area 2012 Sponsors
  3. 3. Welcome Attendees Analyst and Desktop Support Technician NomineesSean Biederman, The MITRE CorporationMichael Brown, IssueTrakChristopher Bullbear, DISA’s Joint Staff Support CenterPatrick Chauteh, George Mason UniversityKamilah DubardJudith Ellifritz, Erickson LivingLuis Galvan, George Washington UniversityKesha Marcelle, Serco-NAIbrahim Mohamed, George Mason UniversityJose Angelo Rodriguez Ramilo, TCGDan Sheffer, George Washington UniversityDaniel Shirk, L-3 STRATISLori Terwilliger,Outreach Process PartnersLiem Vuong, MarriottAhmed Chowdhry, AcentiaLionel Girukwigomba, HumanTouch, LLC, FDA Customer Support ServicesRaymond Jordan, DISA’s Joint Staff Support CenterJaime Pagan, DISA’s Joint Staff Support CenterMarley Withrow, George Mason University
  4. 4. Special Guests• Leslie Cook, Director of Membership, HDI• Kerri Hanna, Membership Coordinator, HDI• Tiffany Vaughn, Account Manager, Northeast & Mid-Atlantic, HDI• Marie Clark, Former Northeast Regional Director• Kirk & Rebecca Weisler• Our Judges (more later)
  5. 5. The HOPE Project www.hopeprojectdc.org• Raymond Bell, Founder• Mission• History• HDI Member Support
  6. 6. Updates from HDI Corporate December 2012
  7. 7. HDI Team Certified• New level of recognition for support teams with at least 80% of staff HDI- certified• Annual award includes recognition in HDI publications and a crystal award to display on-site• Application fee of $150 (collected after team qualification has been verified)• Register at ThinkHDI.com/HDITC – Contact your account manager or the Customer Care Center for assistance• Watch for more information in upcoming mail, newsletters, and emails
  8. 8. HDI Awards• Each year, HDI awards the highest honors in the IT service and technical support industry• These awards recognize support professionals at all levels and as individuals, teams, and organizations• View the different awards options and submit nominations online www.ThinkHDI.com/Membership/Awards
  9. 9. HDI 2013 Conference & Expo• Get your license to learn at next year’s conference and expo! April 16–19, 2013, under the lights of Las Vegas at Mandalay Bay!• Stay on the cutting edge of industry trends, gain topic- specific expertise, be inspired, and network with your peers• Even better: As HDI members (gold and above), you save $200 on your HDI 2013 registrations! Register at www.HDIConference.com
  10. 10. HDI 2013 Conference & Expo• Register by February 15, 2013, and you could save up to $500! Early Bird Discount $200 Alumni Discount $100 Member Discount (Gold and above) $200 Save $500
  11. 11. Tell Us Your Story – HDI Training• You’ve earned the bragging rights - share your story with us so we can share it with the world.• Case studies will be featured in certification and training marketing in 2013.• Contact your account manager or visit ThinkHDI.com/TrainingCase.
  12. 12. Desktop Support Survey• Currently collecting data for the 2013 report.• Take the survey by December 17 to be entered into first prize drawing for an Apple iPad Mini.• Share with your desktop support colleagues: ThinkHDI.com/DS2013Survey
  13. 13. 2012 HDI Customer Satisfaction Benchmarking Study Report Released! The 2012 HDI Customer Satisfaction Benchmarking Study Report is one of the many benefits of HDI membership! Using the HDI Customer Satisfaction Index (CSI) Service, HDI captures hundreds of thousands of customer satisfaction ratings from more than 300 support centers worldwide. Results are analyzed overall, by industry, by the type of support, by the number of customers, and by customer location. Get your FREE copy of the report today at: www.ThinkHDI.com/CSBenchmarking
  14. 14. Not a Member? Join Today!• Become a Bronze member for just $75!• This individual local chapter membership is an opportunity to connect, network, and learn in your own backyard Learn more at www.ThinkHDI.com/Join or by calling 800.248.5667
  15. 15. Awards Program• Call for Nominations• Application• Interviews• Scoring• Regional Competition• Global Competition
  16. 16. Judges• Earl Brake, Department of Homeland Security• John Sprague, NASA• Robert Stanley, Carey International• Kristin Ekanger, Chemonics• Paulette Foxx-Dawodu, American Federation of Teachers
  17. 17. Keynote Speaker
  18. 18. Welcome Attendees Analyst and Desktop Support Technician NomineesSean Biederman, The MITRE CorporationMichael Brown, IssueTrakChristopher Bullbear, DISA’s Joint Staff Support CenterPatrick Chauteh, George Mason UniversityKamilah DubardJudith Ellifritz, Erickson LivingLuis Galvan, George Washington UniversityKesha Marcelle, Serco-NAIbrahim Mohamed, George Mason UniversityJose Angelo Rodriguez Ramilo, TCGDan Sheffer, George Washington UniversityDaniel Shirk, L-3 STRATISLori Terwilliger,Outreach Process PartnersLiem Vuong, MarriottAhmed Chowdhry, AcentiaLionel Girukwigomba, HumanTouch, LLC, FDA Customer Support ServicesRaymond Jordan, DISA’s Joint Staff Support CenterJaime Pagan, DISA’s Joint Staff Support CenterMarley Withrow, George Mason University
  19. 19. 2012 HDI Capital Area Officers & Leadership Council• Lee Weekley, President• Carol Fester, VP Programs• Robert Stanley, VP Membership• Bill Liberti, VP Communications• Earl Brake, VP Finance• Joan O’Hare, VP Special Programs & Vendor Liaison• Heather Donnelly, Secretary• Sandy Seroskie, President Emeritus• Kristin Ekanger, Leadership Council• John Sprague, Leadership Council• Paulette Foxx-Dawodu, Leadership Council• Jose Garcia, Leadership Council
  20. 20. Call for Officer Nominations• Nominations due by January 4th• President• VP Communications
  21. 21. Next Meeting• January 16, 2013• Chemonics 1717 H st NW Washington DC• Bill Liberti will present on Partnering with Customers• Please fill out your survey for the drawing
  22. 22. HDI Capital Area 2012 Sponsors
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