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Wikis In Legal Practice   Nov. 11th, 2008
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Wikis In Legal Practice Nov. 11th, 2008

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  • 1. Wikis in Legal Practice November 11th, 2008
  • 2. Pre-wiki state
    • No Document Management System
    • Individual folders on the shared drive
    • Reliance on email for finding information
    • Intranet – centralized method of publishing
      • Many pages were not up to date
      • No search engine
    • IT Department
      • Too many projects & resource constraints
  • 3. Interim Solution- Domino Wiki
    • Lotus Notes solution
    • Basic wiki functionality
    • Good short term solution – IT happy it’s behind the fire wall
    • IT set-up shell structure
    • Page development, organization, tagging, adding content - not reliant on IT
  • 4. Domino Wiki Creation
    • Municipal Practice Group Wiki
    • Litigation Wiki
    • Knowledge Management Employment Contract Wiki
    • Articling Student Wiki
  • 5. Domino Wiki - Benefits
    • Easy to deploy
    • Fast set-up
    • One stop shopping
    • Centralized collection of practice documents
    • Tags – quick access to information
    • After hour wins
    • Updating responsibility moved to assistants, law clerks & associates
  • 6. Domino Wiki - Disadvantages
    • Single sign-on for each wiki
    • Information Silos
    • No commenting or other Web 2.0 features
  • 7. Enterprise Selection
    • Evaluated leading Web 2.0 tools
    • Selected ThoughtFarmer due to:
      • Simplicity & Ease of Use
      • Web 2.0 features – Tagging, RSS, Commenting, Profiles, Favourites/Linking, Email Publishing
      • Experience with B.C. legal market
  • 8. Enterprise Pilot & Implementation
    • Pilot Group – 20 lawyers, assistants, IT & KM representatives
      • 2 month pilot
      • Developed business case
    • Data migration
    • Launched May 12th
  • 9. Home Page
  • 10. Litigation Practice Group Page
  • 11. Municipal Tags
  • 12. Statistics
    • Since May 12 th Launch:
      • 490 pages created
      • 987 documents added
      • 317 links created
      • 25 comments added
  • 13. Benefits
    • Personal Knowledge Management Enabler
      • Lawyers are using profiles to publish personal precedent collections, articles, presentations
    • Transparency
    • Ease of updating pages
    • Automatic navigational structure
    • Web 2.0 features improve collaboration
    • Easier to find info - browse by tags or search
  • 14. Best Practices
    • Start with small wins
      • Pick a collaborative pilot group
    • Select a tool that is very easy to use
      • Not too many bells and whistles!
    • Don’t force participation
    • Expect Browsers & Contributors
    • Executive or Partner Champions
  • 15. Best Practices continued
    • Transfer responsibility to departments & groups
    • Develop a process for each practice group
    • Transparency
    • Incorporate page & document creation into training
    • Offer one-on-one training
    • Share progress/success stories
  • 16. Lessons Learned
    • Not all users are active contributors
    • Vendor support
    • Difficult to maintain momentum
    • Process for each group is different
    • Generation gap
    • ROI is difficult to measure
    • Still reliant on email – interface is not blackberry compatible
  • 17. Next Steps
    • Upgrade & Refresher Training
      • Blogs, Discuss Forum, News Items, Calendar
    • Value Add
      • Tags
      • Descriptions
    • Implementation of DMS
      • Guidelines & Process for both platforms