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Wikis In Legal Practice   Nov. 11th, 2008
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Wikis In Legal Practice Nov. 11th, 2008

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  • Transcript

    • 1. Wikis in Legal Practice November 11th, 2008
    • 2. Pre-wiki state
      • No Document Management System
      • Individual folders on the shared drive
      • Reliance on email for finding information
      • Intranet – centralized method of publishing
        • Many pages were not up to date
        • No search engine
      • IT Department
        • Too many projects & resource constraints
    • 3. Interim Solution- Domino Wiki
      • Lotus Notes solution
      • Basic wiki functionality
      • Good short term solution – IT happy it’s behind the fire wall
      • IT set-up shell structure
      • Page development, organization, tagging, adding content - not reliant on IT
    • 4. Domino Wiki Creation
      • Municipal Practice Group Wiki
      • Litigation Wiki
      • Knowledge Management Employment Contract Wiki
      • Articling Student Wiki
    • 5. Domino Wiki - Benefits
      • Easy to deploy
      • Fast set-up
      • One stop shopping
      • Centralized collection of practice documents
      • Tags – quick access to information
      • After hour wins
      • Updating responsibility moved to assistants, law clerks & associates
    • 6. Domino Wiki - Disadvantages
      • Single sign-on for each wiki
      • Information Silos
      • No commenting or other Web 2.0 features
    • 7. Enterprise Selection
      • Evaluated leading Web 2.0 tools
      • Selected ThoughtFarmer due to:
        • Simplicity & Ease of Use
        • Web 2.0 features – Tagging, RSS, Commenting, Profiles, Favourites/Linking, Email Publishing
        • Experience with B.C. legal market
    • 8. Enterprise Pilot & Implementation
      • Pilot Group – 20 lawyers, assistants, IT & KM representatives
        • 2 month pilot
        • Developed business case
      • Data migration
      • Launched May 12th
    • 9. Home Page
    • 10. Litigation Practice Group Page
    • 11. Municipal Tags
    • 12. Statistics
      • Since May 12 th Launch:
        • 490 pages created
        • 987 documents added
        • 317 links created
        • 25 comments added
    • 13. Benefits
      • Personal Knowledge Management Enabler
        • Lawyers are using profiles to publish personal precedent collections, articles, presentations
      • Transparency
      • Ease of updating pages
      • Automatic navigational structure
      • Web 2.0 features improve collaboration
      • Easier to find info - browse by tags or search
    • 14. Best Practices
      • Start with small wins
        • Pick a collaborative pilot group
      • Select a tool that is very easy to use
        • Not too many bells and whistles!
      • Don’t force participation
      • Expect Browsers & Contributors
      • Executive or Partner Champions
    • 15. Best Practices continued
      • Transfer responsibility to departments & groups
      • Develop a process for each practice group
      • Transparency
      • Incorporate page & document creation into training
      • Offer one-on-one training
      • Share progress/success stories
    • 16. Lessons Learned
      • Not all users are active contributors
      • Vendor support
      • Difficult to maintain momentum
      • Process for each group is different
      • Generation gap
      • ROI is difficult to measure
      • Still reliant on email – interface is not blackberry compatible
    • 17. Next Steps
      • Upgrade & Refresher Training
        • Blogs, Discuss Forum, News Items, Calendar
      • Value Add
        • Tags
        • Descriptions
      • Implementation of DMS
        • Guidelines & Process for both platforms

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