Wikis in Legal Practice November 11th, 2008
Pre-wiki state <ul><li>No Document Management System </li></ul><ul><li>Individual folders on the shared drive  </li></ul><...
Interim Solution- Domino Wiki <ul><li>Lotus Notes solution </li></ul><ul><li>Basic wiki functionality </li></ul><ul><li>Go...
Domino Wiki Creation  <ul><li>Municipal Practice Group Wiki </li></ul><ul><li>Litigation Wiki </li></ul><ul><li>Knowledge ...
Domino Wiki - Benefits <ul><li>Easy to deploy  </li></ul><ul><li>Fast set-up </li></ul><ul><li>One stop shopping </li></ul...
Domino Wiki - Disadvantages <ul><li>Single sign-on for each wiki </li></ul><ul><li>Information Silos </li></ul><ul><li>No ...
Enterprise Selection <ul><li>Evaluated leading Web 2.0 tools </li></ul><ul><li>Selected ThoughtFarmer due to: </li></ul><u...
Enterprise Pilot & Implementation <ul><li>Pilot Group – 20 lawyers, assistants, IT & KM representatives </li></ul><ul><ul>...
Home Page
Litigation Practice Group Page
Municipal Tags
Statistics <ul><li>Since May 12 th  Launch: </li></ul><ul><ul><li>490 pages created </li></ul></ul><ul><ul><li>987 documen...
Benefits <ul><li>Personal Knowledge Management Enabler </li></ul><ul><ul><li>Lawyers are using profiles to publish persona...
Best Practices <ul><li>Start with small wins </li></ul><ul><ul><li>Pick a collaborative pilot group </li></ul></ul><ul><li...
Best Practices continued <ul><li>Transfer responsibility to departments & groups </li></ul><ul><li>Develop a process for e...
Lessons Learned <ul><li>Not all users are active contributors </li></ul><ul><li>Vendor support </li></ul><ul><li>Difficult...
Next Steps <ul><li>Upgrade & Refresher Training  </li></ul><ul><ul><li>Blogs, Discuss Forum, News Items, Calendar </li></u...
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Wikis In Legal Practice Nov. 11th, 2008

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Wikis In Legal Practice Nov. 11th, 2008

  1. 1. Wikis in Legal Practice November 11th, 2008
  2. 2. Pre-wiki state <ul><li>No Document Management System </li></ul><ul><li>Individual folders on the shared drive </li></ul><ul><li>Reliance on email for finding information </li></ul><ul><li>Intranet – centralized method of publishing </li></ul><ul><ul><li>Many pages were not up to date </li></ul></ul><ul><ul><li>No search engine </li></ul></ul><ul><li>IT Department </li></ul><ul><ul><li>Too many projects & resource constraints </li></ul></ul>
  3. 3. Interim Solution- Domino Wiki <ul><li>Lotus Notes solution </li></ul><ul><li>Basic wiki functionality </li></ul><ul><li>Good short term solution – IT happy it’s behind the fire wall </li></ul><ul><li>IT set-up shell structure </li></ul><ul><li>Page development, organization, tagging, adding content - not reliant on IT </li></ul>
  4. 4. Domino Wiki Creation <ul><li>Municipal Practice Group Wiki </li></ul><ul><li>Litigation Wiki </li></ul><ul><li>Knowledge Management Employment Contract Wiki </li></ul><ul><li>Articling Student Wiki </li></ul>
  5. 5. Domino Wiki - Benefits <ul><li>Easy to deploy </li></ul><ul><li>Fast set-up </li></ul><ul><li>One stop shopping </li></ul><ul><li>Centralized collection of practice documents </li></ul><ul><li>Tags – quick access to information </li></ul><ul><li>After hour wins </li></ul><ul><li>Updating responsibility moved to assistants, law clerks & associates </li></ul>
  6. 6. Domino Wiki - Disadvantages <ul><li>Single sign-on for each wiki </li></ul><ul><li>Information Silos </li></ul><ul><li>No commenting or other Web 2.0 features </li></ul>
  7. 7. Enterprise Selection <ul><li>Evaluated leading Web 2.0 tools </li></ul><ul><li>Selected ThoughtFarmer due to: </li></ul><ul><ul><li>Simplicity & Ease of Use </li></ul></ul><ul><ul><li>Web 2.0 features – Tagging, RSS, Commenting, Profiles, Favourites/Linking, Email Publishing </li></ul></ul><ul><ul><li>Experience with B.C. legal market </li></ul></ul>
  8. 8. Enterprise Pilot & Implementation <ul><li>Pilot Group – 20 lawyers, assistants, IT & KM representatives </li></ul><ul><ul><li>2 month pilot </li></ul></ul><ul><ul><li>Developed business case </li></ul></ul><ul><li>Data migration </li></ul><ul><li>Launched May 12th </li></ul>
  9. 9. Home Page
  10. 10. Litigation Practice Group Page
  11. 11. Municipal Tags
  12. 12. Statistics <ul><li>Since May 12 th Launch: </li></ul><ul><ul><li>490 pages created </li></ul></ul><ul><ul><li>987 documents added </li></ul></ul><ul><ul><li>317 links created </li></ul></ul><ul><ul><li>25 comments added </li></ul></ul>
  13. 13. Benefits <ul><li>Personal Knowledge Management Enabler </li></ul><ul><ul><li>Lawyers are using profiles to publish personal precedent collections, articles, presentations </li></ul></ul><ul><li>Transparency </li></ul><ul><li>Ease of updating pages </li></ul><ul><li>Automatic navigational structure </li></ul><ul><li>Web 2.0 features improve collaboration </li></ul><ul><li>Easier to find info - browse by tags or search </li></ul>
  14. 14. Best Practices <ul><li>Start with small wins </li></ul><ul><ul><li>Pick a collaborative pilot group </li></ul></ul><ul><li>Select a tool that is very easy to use </li></ul><ul><ul><li>Not too many bells and whistles! </li></ul></ul><ul><li>Don’t force participation </li></ul><ul><li>Expect Browsers & Contributors </li></ul><ul><li>Executive or Partner Champions </li></ul>
  15. 15. Best Practices continued <ul><li>Transfer responsibility to departments & groups </li></ul><ul><li>Develop a process for each practice group </li></ul><ul><li>Transparency </li></ul><ul><li>Incorporate page & document creation into training </li></ul><ul><li>Offer one-on-one training </li></ul><ul><li>Share progress/success stories </li></ul>
  16. 16. Lessons Learned <ul><li>Not all users are active contributors </li></ul><ul><li>Vendor support </li></ul><ul><li>Difficult to maintain momentum </li></ul><ul><li>Process for each group is different </li></ul><ul><li>Generation gap </li></ul><ul><li>ROI is difficult to measure </li></ul><ul><li>Still reliant on email – interface is not blackberry compatible </li></ul>
  17. 17. Next Steps <ul><li>Upgrade & Refresher Training </li></ul><ul><ul><li>Blogs, Discuss Forum, News Items, Calendar </li></ul></ul><ul><li>Value Add </li></ul><ul><ul><li>Tags </li></ul></ul><ul><ul><li>Descriptions </li></ul></ul><ul><li>Implementation of DMS </li></ul><ul><ul><li>Guidelines & Process for both platforms </li></ul></ul>
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