“ValueHonors 2011” – Celebrating Extraordinary Achievements in Sourcing Engagements
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“ValueHonors 2011” – Celebrating Extraordinary Achievements in Sourcing Engagements

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Today, CIOs treat IT outsourcing as a tool to secure a value zone, in which they can deliver increased growth. Underwritten by InformationWeek, ValueHonors 2011 honors such customers of IT services ...

Today, CIOs treat IT outsourcing as a tool to secure a value zone, in which they can deliver increased growth. Underwritten by InformationWeek, ValueHonors 2011 honors such customers of IT services for their collaborative and influential contribution toward creating value in global IT ecosystems and business transformations. Over 500 C-level executives from leading global companies and the who’s who of the IT industry were present at the gala event to applaud the winners together.

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 “ValueHonors 2011” – Celebrating Extraordinary Achievements in Sourcing Engagements “ValueHonors 2011” – Celebrating Extraordinary Achievements in Sourcing Engagements Presentation Transcript

  • 2011 Categories
    2
    Best Data Center Transformation
    Best Transition Management
    Best Service Desk
    Most Responsive to Business
    Best Cloud Strategy
  • 3
    Judging Panel
    Bill Martorelli,
    Vice President, Research, Forrester Research
    Jennifer Zaino,
    Executive Editor, Smart Architect
    Stephanie StahlChief Judge and Executive Editor, UBM TechWeb
  • 4
    Best Data Center Transformation
    Winner
    Value Story
    • Data center transformation initiative created business value and lowered environmental impact
    • Built a new data center
    • Set up a dedicated disaster recovery center
    • Completed transformation in 7 months with less than 48 hours of downtime for the business
    • 50% decrease in servers
    • 40% decrease in data center operation costs
    • 50% decrease in power consumption
  • 5
    Best Data Center Transformation
    Finalist
    Value Story
    • Launched large-scale IT transformation
    • Improved reliability at two data centers
    • Allowed for expansion
    • Simplified, standardized servers, storage and operating systems
    • Production environments 80% virtualized in 3-phase program
    • Reduced data center footprint and energy consumption
  • 6
    Best Service Desk
    Winner
    Value Story
    • Service desk immediately increased first-call resolution
    • Six Sigma project identified service gaps
    • Massive improvement in customer problems resolution the first time
    • Improved data analysis and trending
    • Developed permanent fix to areas of maximum downtime
    • Receive 200+ emails a month received with positive feedback
  • 7
    Best Service Desk
    Finalist
    Value Story
    • In-sources service desk from a third-party provider
    • Transitioned to a new on-premise SaaS model
    • Built a comprehensive IT service management platform
    • 98% of inbound calls are answered within 15 seconds
    • Less than 1% abandoned calls
    • 50% first contact resolution
    • Achieved savings by reducing field calls
  • 8
    Best Transition Management
    Winner
    Value Story
    • IT service provider takes responsibility for day-to-day operational and infrastructure support
    • Refocused on architecting solutions, technology innovation and supporting business projects
    • Smooth transition despite large number of areas being transitioned and an aggressive timeline
    • On-site transition managers were key to the success
  • 9
    Best Transition Management
    Finalist
    Value Story
    • Changed IT service providers
    • Transitioned IT service providers for Brazil and Latin America under an aggressive timeline
    • Faced unprecedented language challenges and complicated labor laws
    • Transition completed on time with zero disruption to services
  • 10
    Most Responsive to Business
    Winner
    Value Story
    • Established a management review structure and implemented the necessary changes
    • Improved project delivery with consistent prioritization
    • Health of all projects determined in the same way
    • Improved speed of new project request assignments
  • 11
    Most Responsive to Business
    Finalist
    Fortune 500 Pharmaceutical Company
    Value Story
    • Infrastructure supports its most critical business systems
    • Sales, drug development, finance and HR business process apps relocated to global data centers in just four months
    • Rapid mobilization of more than 30 project resources
    • Resulted in the stabilization of key business applications
  • 12
    Best Cloud Strategy
    Winner
    Fortune 500 Pharmaceutical Company
    Value Story
    • Early adopter of cloud services for messaging and collaboration
    • Moving pharma-related and highly regulated environments into the cloud is a pioneering move
    • Cloud services delivered integrated communications with high availability to business users
    • Migrated 30% of users in 2011
    • Continued rollout across 140 countries and 117,00 users
  • 13
    Best Cloud Strategy
    Finalist
    Value Story
    • $1 billion-plus enterprise to be based entirely on Google Messaging service
    • Reaped $1.6 million annualized savings
    • Improved employee collaboration across the globe
    • Moved HR applications into the cloud for significant savings
    • Moved document storage to the cloud for savings and easier data access
  • Congratulationsto all our ValueHonors winners and finalists!