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IT is the most crucial component for numerous business operations nowadays; hence it is essential that IT systems have the appropriate level of support so that they can run smoothly. Today any concern with a computer that remains unsolved for a span of time can result in massive losses for a business. It is very important that there is adequate support in order to rectify any issues that might come from computer and other IT related unresolved issues. Therefore, as a business it is crucial to decide whether these resources can be sourced in-house or be outsourced.