Why should Banks move to Digital Wallets

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As the payments industry evolves and accelerates, growth in mobile and electronic payments is generating a lot of interest. With an expectation of significant uptick in volume and value in the years to come, the market remains attractive for diverse entities in the payments eco-system.

E-Commerce & m-Commerce is an important constituent of electronic and mobile payments, and digital wallets leads in mindshare amongst market players. The progress made by leaders in online payments such as PayPal, and the low entry barrier has resulted in the proliferation of new launches

In this scenario, there is an imperative business case for banks to pursue this market. In absence of this, the banks face an imminent threat of becoming obsolete in the near future.

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Why should Banks move to Digital Wallets

  1. 1. Banks and the Digital Wallet Conundrum Copyright © 2014 HCL Technologies Limited | www.hcltech.com Why it makes sense for banks to move towards the Digital Wallet?
  2. 2. Factors affecting the shift… Advent of the smartphone era Change in consumer behavior Proliferation of internet Digital wallets are going beyond the traditional wallets to enable a shopping experience Digital wallets will be driving and building customer expectations Technology & Internet proliferation will be the key drivers for the digital wallet adoption 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  3. 3. Market place Market players Market Eco-system Retailer Application s (Apps) Merchant Consortium Wallets Service Providers Mobile Network Operators Card Association s Technology Players Download the white paper for details on the market place dynamics & market players 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  4. 4. Banks And The Digital Wallet Opportunity Threats to bank Top 3 Factors in favor for banks Customer Trust Financial Data Relationship with Cards Associations Emergence of alternate players Interchange revenue loss Data Loss Brand and Loyalty Loss Bank as a background processing units (Losing value) Download the white paper for details on threats and opportunity advantages for the banks 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
  5. 5. White Paper – Banks And The Digital Wallet Conundrum As the payments industry evolves and accelerates, growth in mobile and electronic payments is generating a lot of interest. With an expectation of significant uptick in volume and value in the years to come, the market remains attractive for diverse entities in the payments eco-system. E-Commerce & m-Commerce is an important constituent of electronic and mobile payments, and digital wallets leads in mindshare amongst market players. The progress made by leaders in online payments such as PayPal, and the low entry barrier has resulted in the proliferation of new launches. 1. What are the customer needs that the digital wallet can address? 2. Who are the key market players and how is the current market place for digital wallet structured? 3. Why is the digital wallet opportunity relevant for banks? 4. What are the key strengths that can give banks an advantage over competition during digital wallet opportunity pursuit? CLICK TO DOWNLOAD THE WHITE PAPER 5 Copyright © 2014 HCL Technologies Limited | www.hcltech.com

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