The overwhelming challengesof IT infrastructure management                   WHITE PAPER
CONTENTSThe overwhelming challenges of IT infrastructure management............................2What is the IT infrastruct...
The overwhelming challenges of IT infrastructure managementAs organizations leave behind the recession, they arenot expect...
What is the IT infrastructure management service model?In its fundamental form, IT infrastructure managemententailed renti...
IT service management with HCL-BMC MTaaSTM SharedHCL has always been ahead of the curve when it             BMC’s business...
MTaaSTM Shared - Functionalities• Automation • Monitoring • Management • VisibilityAutomation                             ...
How MTaaSTM Shared aligns IT with Business – Your gain                                                                 TMC...
WHITE PAPERSumming-upThe challenges of cost, complexity, and compliance are nearly overwhelming todays CIOs. Instead ofdev...
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HCLT Whitepaper: The overwhelming challenges of IT infrastructure management

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CIOs and IT leaders are the intended audience of this white paper. Business and IT share a symbiotic relationship where one cannot exist without the other. This white paper is a comprehensive attempt to highlight the challenges faced by CIOs and articulate the key business problems faced when building IT as a business enabler, particularly during uncertain economic times. It also seeks to accentuate the expertise that the HCL-BMC partnership has built in the IT infrastructure management service space through MTaaSTM Shared, its business-centric platform that leverages on the potential of SaaS-based service offerings and cloud computing.

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Transcript of "HCLT Whitepaper: The overwhelming challenges of IT infrastructure management"

  1. 1. The overwhelming challengesof IT infrastructure management WHITE PAPER
  2. 2. CONTENTSThe overwhelming challenges of IT infrastructure management............................2What is the IT infrastructure management service model?.....................................2What are the yardsticks to select the right service model?.....................................3IT service management with HCL-BMC MTaaSTM Shared..........................................3MTaaS Shared - Functionalities..................................................................................4 Automation.............................................................................................................................................................4 Monitoring..............................................................................................................................................................4 Management...........................................................................................................................................................5 Visibility..................................................................................................................................................................5How MTaaSTM Shared aligns IT with Business – Your gain.......................................5Summing-up..................................................................................................................6 CIOs and IT leaders are the intended audience of this white paper. Business and PREAMBLE IT share a symbiotic relationship where one cannot exist without the other. This white paper is a comprehensive attempt to highlight the challenges faced by CIOs and articulate the key business problems faced when building IT as a business enabler, particularly during uncertain economic times. It also seeks to accentuate the expertise that the HCL-BMC partnership has built in the IT TM infrastructure management service space through MTaaS Shared, its business-centric platform that leverages on the potential of SaaS-based service offerings and cloud computing.
  3. 3. The overwhelming challenges of IT infrastructure managementAs organizations leave behind the recession, they arenot expected to return to the dynamic days ofextravagant spending on IT. IT leaders, CIOs, andCTOs will be called on to prove the value propositionof IT infrastructure to business. They will be impelled tothink of ways to boost business agility and addressescalating maintenance and administration costs.Faced with the challenge to find a balance betweenbudgets and enterprise needs, CIOs will be coerced toconsider a number of options before they can makethe right choice. can I deploy services faster than our competitors with the given budget? do I store and secure business data? do I efficiently support internal and external customers? do I align IT with business? do I optimize IT infrastructure usage and avoid the wrath of the CFO and the CEO?The challenge does not end with the right choice. ITmaintenance and management tasks contributeequally to the CIO’s (and thereby the enterprise’s)troubles. “Despite the myriadBusiness runs on IT. However, business demands thatIT be responsive enough to meet its needs. To drive a challenges,profitable business, IT has to shed its role of a one message is loudsupporting system that is used to run operations. Itmust bridge operations with the business. With this and undeniable -understanding, IT leaders have come to the realization IT is an essentialthat managing IT infrastructure on a service model isthe solution that will help them align IT with business. demon.”However, this model throws up its own set ofquestions. the delivery service perform efficiently and reliably? the services be flexible and agile enough to support the requirements of the business? the services be reasonably priced? the services comply with the IT infrastructure management standards and regulations?
  4. 4. What is the IT infrastructure management service model?In its fundamental form, IT infrastructure managemententailed renting out servers in a remote data center,with the vendor expected to provide nothing more thanpower and physical cable connections. However, ITinfrastructure management has since evolved beyondits modest early stages. Today, IT infrastructuremanagement includes -• High levels of customization and standardization of services across heterogeneous environments• Adoption of cloud computing aspects• Pay-Per-Use advantage – allowing companies to use the required IT services, thus keeping a check on the IT costsIT infrastructure management is offered in one of thethree modes:• In-Premise Delivery• Cloud Based Delivery• Hybrid Delivery What are the yardsticks to select the right service model?While managing enterprise IT through the service model is the imperative need of current times, companies needto choose their service model carefully to maximize their advantages and returns from their investments. ITleaders must consider the following key parameters as yardstick to make a right decision.Pricing. The business outcome of the service model Agility. In uncertain economic conditions, the successshould manifest as a sweeping reduction in IT of a company depends on how easily it can adapt tospending - Money saved is money earned. The increasing and decreasing IT infrastructure demands.selected service model must undoubtedly do more for A rigid or fixed IT will never give your business aless. Transforming an existing IT setup to the service competitive edge in the volatile and ever changingmodel will certainly call for some monetary investment market scenario. The true measure value of a servicefrom enterprises. However, the success of the decision model is in how swiftly and smoothly it adapts to thedepends on how soon the investments are returned. changing requirements, both qualitative and quantitative.Efficiency. Only an efficient IT system can be a true Standardization. In this era of ever changing businessbusiness partner. An efficient IT system must reduce dynamics, interoperability of enterprise IT plays aresource wastage and improve the productivity and significant role in determining how well businessdecision making capabilities of the IT personnel. It adapts to the changed requirement – be it a newmust effectively match IT resources to the business customer or vendor. Standardized service modelsrequirements. enable enterprise IT to be practical and interoperable, thus supporting business.Reliability. Speed, stability, security, and disasterrecovery are four important reliability factors for Go Green. An efficient service model must reduce themeasuring the performance of a service model. With carbon foot print of IT infrastructure by reducing andbusinesses running on IT, there is always a compelling consolidating the hardware components required toneed for IT to be up and running all the time. A reliable run IT applications. Decrease in hardware componentsand secure IT system is indisputably a key reduces the energy required for running and cooling it,differentiator in mitigating business risks. resulting in tremendous savings in energy costs.
  5. 5. IT service management with HCL-BMC MTaaSTM SharedHCL has always been ahead of the curve when it BMC’s business service management tools aligncomes to identifying trends in IT infrastructure with HCL’s vision of ERP for IT and the strategicmanagement. It understood early the challenges that partnership enables companies to achievemany enterprises faced to align IT with business. Its Business Aligned IT.advanced knowledge of the market and unique skills TMpropelled it to introduce an alternate delivery model to MTaaS Shared exploits the benefits of cloudaddress the changing demands of the customer - computing, thereby enabling companies to lookService-based Industrialized Delivery Model. beyond mere cost-cutting measures and embrace a TM paradigm shift in building, managing, andMTaaS Shared is a business–ready hosted solution, maintaining IT infrastructure. Cloud computingthat offers end-to-end IT management services to TM advantages like reduced IT infrastructurecustomers. It combines MTaaS , an innovative investment - initial, updation, and maintenance,platform from HCL for managing IT services, with improved IT performance, improved compatibility -carefully selected best-of-breed business service hardware and software, exhaustive storagemanagement software from BMC. capacities, increased reliability, universal access, all TM translate into business profits with MTaaS Shared. Overview of HCL domain practices and key IT infrastructure and management tasks mapped to supporting BMC technology. B M C B lad gelo gic S erver A utom atio n suite Data Center Automation B M C B lad gelo gic N etw o rk A u tom ation suite B M C B lad gelo gic C lient A uto m ation su ite B M C A triu m O rch e stra to r B M C C lou d LIfecycle M a nag e m ent Cloud Computing B M C A trium D iscovery an d Depe nd ency M app ing B M C IT B usine ss M anag em e nt S uite Atrium CMDB B M C P roactive N et P erform an ce M ana gem e nt Proactive Operations B M C C O N T R O L-M B M C M ainvie w S olutio ns B M C R em e d y IT S M S uite B M C C ap acity M ana gem e nt IT Service Cost Management B M C IT B usine ss M anag em e nt S uite
  6. 6. MTaaSTM Shared - Functionalities• Automation • Monitoring • Management • VisibilityAutomation ManagementAutomation drives business-centric IT by automating To optimize returns from IT investments, it is criticalroutine tasks, thereby reducing human effort and errors to efficiently manage IT operations. The IT service TM- Needless to state that this reduction will invariably management functionality of MTaaS Shared offers TMtranslate into monetary savings. MTaaS Shared can the following management services:be configured to automate the following tasks: • Service Management - Incident management,• Server Automation – Server configuration Problem management, Change management, management, Patch management, and Software SRM, Asset management, SLM, and CMDB distribution • Event Management - Event Lifecycle• Desktop/Client Automation – Desktop configuration Management, which includes event capture, management, Patch management, Software correlation, suppression, de-duplication, and distribution, and License metering enrichment• Workload Automation – Batch/job scheduling • Orchestration, Integration, and Automation• Workflow Automation – Workflow integration and • CMDB & Asset Discovery - One Time Discovery Standard task automation Data LoadMonitoring VisibilityInadequate monitoring of IT resources and operations Realtime information on the status of IT resourcesmay lead to abrupt service failures resulting in loss of and operations empowers an enterprise to take thebusiness and reputation. The Integrated Applications right decision at the right time. HCL’s custom TMand Infrastructure monitoring functionality of MTaaS reporting portal is a federated engine which servesShared offers an efficient monitoring solution for as unified reporting console for Event & ITSM key TMstorage, network, VOIP, middleware, and applications performance indicators. MTaaS Shared offers theof the customer’s IT infrastructure. following vital reports and more:Application Transaction Monitoring includes monitoringof infrastructure for end-to-end transaction response • Complete visibility of the different layers of ITtime. Customers can choose any five important infrastructurebusiness transactions to be monitored from a • Business aligned view of IT infrastructuresingle location. • Visibility of Key Performance IndicatorsMonitoring and management of the following:• Servers• Data Networks• Voice Networks• Custom and Packaged Applications• Databases and Storage• Business Process
  7. 7. How MTaaSTM Shared aligns IT with Business – Your gain TMCost effective pricing. Opex instead of Capex, MTaaS Shared architectures strong securityPay-per-use, and SaaS and Cloud-based delivery are measures ensure complete data security as well as TMthe key differentiating elements of MTaaS Shared firewall protection. Customers have to pass through awhen it comes to pricing. security token authentication layer to access the platform. TMWith zero capital expenditure, MTaaS Shared yieldslong-term competitive advantage to enterprises by Agile. The Plug-n-play feature of MTaaSTM Sharedminimizing IT expenditure and maximizing revenue offers customers a highly adaptable and scalablewhich is a critical imperative during uncertain environment with complete control and flexibility.economic times and growing competition. The Manager of Manager element provides efficient TM TMMTaaS Shared taps the flexible and multi-tenant cross-event correlation polices making MTaaSadvantages of the Pay-per-use service combined with Shared highly scalable and flexible.SaaS and Cloud-based delivery, further reducing theIT infrastructure costs borne by the enterprises. Standardized. MTaaSTM Shared is a standardized service offering that provides a proven approach,HCL strictly follows a transparent policy while dealing thereby comfortably managing IT infrastructure for awith its customers. Hence, all utility based costing is wide range of enterprises. It complies with regulatoryshared with the customer leaving no room for hidden frameworks, such as ITIL V3, SOX, COBIT, andcosts. SAS70. It is based on industry standards, such as BS, ISO, ITSM, and BSM.Efficient. On-boarding the MTaaSTM Shared platform, TMenterprises can rapidly and instantly start operations. The compliance allows MTaaS Shared to be easilyCommon displays and terminologies for operations deployed across diverse environments. A highlyteams accelerate understanding, leaving no room for process oriented framework, which is based on triedconfusion, thereby improving productivity and and tested industry standards and best practicesefficiency. Out-of-the-box SLA reports save significant ensures interoperability with the existing tools of theeffort and time. Automated repair actions reduce customers.incident management workload and the required HReffort allowing IT personnel to focus on innovation and Go Green. By consolidating multiple IT Managementresearch. tools into a common platform, reducing energy consumption, and the footprint of tools and servers, TMReliable. The MTaaSTM architecture is built on MTaaS Shared has significantly contributed to theredundancy with a HA & DR, thus committing for an global Go-Green initiatives.uptime of 99.99%. Pricing Efficient Reliable Agile Pay-per-use Effective utilization Resilient IT Plug-n-play Custom-made pricing Increased productivity Uninterrupted service Scalable Rapid ROI Right match Secure Stretchable & Shrinkable Standardized Go Green ITIL Reduce operating cost SOX Improve energy efficiency COBIT Green Business SAS70
  8. 8. WHITE PAPERSumming-upThe challenges of cost, complexity, and compliance are nearly overwhelming todays CIOs. Instead ofdevising business aligned IT programs, they are forced to concentrate on maintaining and managinga sloppy infrastructure.To tackle these challenges and to align with business goals, IT must shift its focus to become abusiness-centric line of business. The Industrialized Service Delivery model provides acomprehensive approach to building and implementing IT infrastructure and managing the same.By focusing on the service model parameters of cost effective pricing, efficiency, reliability, agility, TMstandardization, and go-green initiatives, MTaaS Shared enables enterprises to transform their ITinfrastructure into a more business-aligned unit. It facilitates the creation of an empowering ITinfrastructure that provides the best value for money.The HCL-BMC partnership offers a complete service model platform encompassing end-usercomputing, platform operations, data center, network services, IT security services, applicationoperations and technology consulting.

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