Transform to a Digital Enterprise with smarter APIs

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HCL helped a Leading US national telecom provider of wireless voice, messaging, and data services develop a Multi-channel API Platform for continuous integration and delivery with the back end systems

Enterprise IT Systems are divided into systems of record, engagement and innovation. According to Forrester, while increasingly organizations are looking to increase their spending on systems of differentiation and innovation and halve spend on systems of record, there is underinvestment in systems of engagement… these systems need several key technologies, with a critical focus on back-office integration. The survey reveals application integration with back-office systems as the biggest barrier to system of engagement delivery – Forrester Forrsights services survey 2013

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Transform to a Digital Enterprise with smarter APIs

  1. 1. Copyright © 2014 HCL Technologies Limited | www.hcltech.com TRANSFORM TO A DIGITAL ENTERPRISE WITH SMARTER APIs How did HCL develop a Multi-channel API Platform for a Leading U.S. Telecom Provider?
  2. 2. 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com 45% 79% 41% 18% 14% 3% 2016 2011 Systems of record investments Systems of engagement spending System of Innovation “There is underinvestment in systems of engagement… these systems need several key technologies, with a critical focus on back-office integration. The survey reveals integration with back-office systems as the biggest barrier to system of engagement delivery – Forrester, 2013 Forrester says expenditure on Systems of Record to halve as a % of total IT spend from 2011 to 2016 Integration with back-office systems biggest barrier to funding of systems of innovation Source: Forrester, Forrsights Services Survey, 2013
  3. 3. 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com Case in Point: A US National provider of wireless voice, messaging, and data services wanted to develop a modern API platform that can be accessed through multiple channels and devices Multiple customer channels (retail, call center, online) and Devices (tablets, laptops, desktops) Offer a platform for partners with proper controls and security Enable marketplace innovation by accelerating time to market For Details of the Solution Download on slide 5 Create support for common services Channel specific lightweight micro- services Iterative development and loose coupling between cross device UI and backend APIs Client Needs HCL’s Approach Backend-as-a-ServiceAPIplatform: continuousintegrationanddelivery
  4. 4. 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com Host of benefits HCL delivered to the client in the engagement Solution Details and Technical Architecture Download on slide 5 Eliminating inconsistencies Enabling Reuse of Software components across applications Simplifying the application design process from idea to implementation Ensuring visibility of deliverables to users throughout the development process Reducing cost through reduced risk of rework and/or late cancellation
  5. 5. 5 Copyright © 2014 HCL Technologies Limited | www.hcltech.com CLICK TO DOWNLOAD THE DETAILED CASE STUDY APIs enables the integration of digital channels with complex back-end systems ABOUT THE CLIENT A national provider of wireless voice, messaging, and data services. Benefits Delivered • Strengthens the brand, facilitates effortless business transactions, reduces training time and increases the productivity of service centers and employees • Reduces time to market • Iterations free, parallel and rapid prototype and APIt development • Enables early validation of applications and business processes • Ensures critical UI decisions are captured and aligned with user expectations and technology and APIs To know the details of the solution read the case study

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