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 Reduce Operational Costs in Healthcare by Adopting Lean Application Support and Maintenance
 Reduce Operational Costs in Healthcare by Adopting Lean Application Support and Maintenance
 Reduce Operational Costs in Healthcare by Adopting Lean Application Support and Maintenance
 Reduce Operational Costs in Healthcare by Adopting Lean Application Support and Maintenance
 Reduce Operational Costs in Healthcare by Adopting Lean Application Support and Maintenance
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Reduce Operational Costs in Healthcare by Adopting Lean Application Support and Maintenance

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Application Support and Maintenance (ASM) is an RTB spend that has increased over time. Primarily, this is because ASM has become an important, recurring revenue stream for IT Vendors, who are …

Application Support and Maintenance (ASM) is an RTB spend that has increased over time. Primarily, this is because ASM has become an important, recurring revenue stream for IT Vendors, who are therefore less inclined to help the CIO radically lower this spend. Therefore, the very contract that defines and protects this predictable revenue for IT vendors, tends to limit cost savings for the CIO. While other IT Vendors are motivated to keep growing their ASM engagement, it is important to proactively try to kill it by adopting cost reduction approaches.

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  • 1. Copyright © 2014 HCL Technologies Limited | www.hcltech.com Application Maintenance and Support in Healthcare Transforming to Managed Services leads to Reduction in Operational Costs
  • 2. 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com Business demands: function change in Service Performance and Underlying Delivery Model Need of the Hour:  Single Reporting Console  Management of Risk  No Service Disruption  Consistency amongst Processes  Leveraging Technology Innovations towards creating for the Future
  • 3. 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com Well Integrated and Lean Application Maintenance and Support Approach Adopted >99.5% System Availability achieved 100% Response SLA Compliance achieved >7% % Value Creation of Revenue 145+ Value Creation Ideas Fast Facts-Triage TEAM Fast Facts - VC% Fast Facts - VC% 100% Ownership of cases* MONTHLY Review of OLA/SLA with respect to other vendors *inclusive of 3rd party/other vendor support requirement 95+% Reduction SLA Compliance 98+% KEDB Compliance Fast Facts-ASM Metric 15+% Incident Reduction 100% Mandatory Trainings Compliance 27% TCO Reduction Fast Facts-TCO Reduction
  • 4. 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com Benefits Delivered The services that are being provided by HCL have been on the lines of scalability, flexibility & effectiveness, with clear understanding of Customer’s business and application landscape 1. End-to-end ownership with predictable and quality service delivery 2. Delivery Risks and responsibility completely owned by HCL 3. Improved Service Levels & System availability 4. Optimized resource utilization 5. Increased Focus on Value creation and Innovation 6. Process & Tools standardization across all Geographies CLICK TO DOWNLOAD THE CASE STUDY

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