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Multiyear deal enables greater service centricity for dr pepper snapple group
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Multiyear deal enables greater service centricity for dr pepper snapple group

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  • 1. Copyright © 2014 HCL Technologies Limited | www.hcltech.com Case Study: Dr Pepper Snapple Group Partners With HCL To Drive Greater Service Centricity Multiyear Deal Enables Next-Level Business- IT Partnership
  • 2. 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com DR PEPPER SNAPPLE’s challenge: Transform it to drive greater competitive Adding more value to DPS’s core value chain Continually reducing costs Developing bona fide business partnerships
  • 3. 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com DPS PARTNERS WITH HCL TO PROMOTE greater service CENTRICITY Service-centric parameters A business-aligned service delivery organization A more centralized IT support team, motivated to generate additional value A value-driven service improvement approach Next Steps A commitment to reduce IT complexity An engagement contract that locks in cost reduction
  • 4. 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com In this Case Study you will find.. Product centricity and service centricity are really two different terms for the same distinctive approach to software development. In keeping with HCL’s service-centric approach, these service delivery managers have responsibility for diagnosing and resolving incidents even if the root problem is outside the purview of HCL’s managed services, as is the case with the DPS’s data centers and servers. The right service-centric parameters to forge next level partnership with the business and deliver exceptional value Controls and management structures that will help DPS make its service-centric improvement goals stick and enhance the success of its partnership with HCL Opportunities to pursue several ambitious IT improvement goals An engagement contract that locks in cost reduction CLICK TO DOWNLOAD CASE STUDY