The healthcare payer industry is in transition. Payers must deal not only with the rising costs of delivering care to their members but also with figuring out how to serve an influx of new members while keeping administrative costs below the appropriate medical loss ratio (MLR) thresholds. To succeed, payers must adopt a customer-centric approach, to deliver a consistent and differentiated experience to their existing and prospective customers across all channels of interaction.
HCL has created a comprehensive analytics driven framework to help health plans offer a differentiated experience to their existing and prospective customer base. The componentized solution which is available on the cloud will help a plan to quickly scale up to address the demand on their IT technology and infrastructure while providing the flexibility to choose the modules that can complement their existing systems.
Gain scalability with HCL’s flexible, adaptable and agile enterprise IT, Infrastructure & BPO combined “Campaign as a Service” program services for members. To know more, please visit: http://microsite.hcltech.com/gainwithchange/40-million-new-members.asp