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Leverage Mobility to reduce Operating Cost in Banking
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Leverage Mobility to reduce Operating Cost in Banking

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Increased CSAT due to Application Support and Maintenance …

Increased CSAT due to Application Support and Maintenance

Technical Background
Product Version:
Mercury ITG 6,HP PPM 7.1, 8.0, 9.12,9.14
Documentum 5.3,5.6,6.5
HP PPM DMS
Modules:
• Demand Management

Engagement Duration:
5+ years
User base/Geo Spread:
2100 Licensed Users in Asia Pacific ,EUR,UK,US
Delivery Locations:
• Singapore
• Noida, India

Published in: Technology

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  • 1. Copyright © 2014 HCL Technologies Limited | www.hcltech.com HCL improves tracking and monitoring of issues for a Singapore based global bank How to leverage mobility to reduce operating cost and improve customer experience
  • 2. 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com Background of the Customer Description: Customer is a leading banking services provider operating out of Singapore Domain: Financial Services Challenges/ Objectives Difficulty in monitoring and tracking issues High manual effort spent on tracking processes and issues Time lag in the reflection of exact status of issues Real-time data representation
  • 3. 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com The Solution Real-time customized dashboard/reports for historical request data and financial spend on vendors Automated purchase orders generation process and integration with the finance team Real-time integration with external systems resource on boarding and project synchronization Milestone delivery tracking alert for PMs to complete pending milestone for fixed price contracts New silos can be on boarded/off boarded without any additional change in the business processes Scope of updating the contract parameters within the same workflow at any stage of the request Notification center for intimating users proactively to action the request
  • 4. 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com In the case study you will find the results as… Integrated tracking helped the bank to achieve reduction in manual effort Real-time view of the request based on the status helped in effective monitoring and tracking Data representation through portlets & reports for different stakeholders needs Carryover process to keep proper track of multi-year contracts Single/multiple year contracts are generated from the tool reducing vendor and contractor issues Automation of the vendor management process and real-time integration with external systems Enhanced management control – manage enhanced productivity - approvals configured through workflow CLICK TO DOWNLOAD CASE STUDY