ideapreneurs take the Relationship Beyond the Contract

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At HCL, we firmly believe in ideapreneurship™ - our unique culture of grass-roots, business-driven, customer-focused innovation, in which every employee has a license to ideate. We empower and encourage individual employees at all levels of the organization to come up with innovative solutions to customer’s business challenges. These inspired employees think of new ideas and take them to fruition.

This vibrant entrepreneurial culture is powered by HCL’s ‘Employees First’ values, that has given rise to institutional and grass-root programs that help seed ideas, mentor creativity and harvest innovation. This culture is evidenced by powerful seed platforms such as Value Portal, Mad JAM and LeadGen. The Value Portal encourages co-creation of value and has generated over 28,000 ideas on live client projects; MAD JAM celebrates outstanding ideas from within HCL that have been implemented for clients; and LeadGen is a grassroot level, opportunity spotting program for HCL employees to contribute directly to HCL’ topine.

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ideapreneurs take the Relationship Beyond the Contract

  1. 1. 1 Copyright@2014 HCL Technologies Limited | www.hcltech.com
  2. 2. 2 Copyright©2014 HCL Technologies Limited | www.hcltech.com
  3. 3. 3 Copyright©2014 HCL Technologies Limited | www.hcltech.com
  4. 4. 4 Copyright©2014 HCL Technologies Limited | www.hcltech.com ideapreneur Anupam Anand, works at the helm of new technology, but somewhere within him is an ace marketer. Anupam identified the problem and came up with an idea to install a default pack in all customer products that would set customer’s search engine as the default search engine in users’ systems. And at the same time came up with the idea of the Universal configured to all browsers to maximise user base He proactively analyzed customers current business & identified tremendous business opportunities. His customer, a leading online company’s search engine only had 20% market share and it was only configured to own web browser Anupam’s ideas have been well-received by the customer and are expected to generate a comprehensive business impact of $ 15mn for the customer in FY ’13. Moreover, the Universal Installer fetched the customer 758 mn unique clicks from across the globe in just one year.
  5. 5. 5 Copyright©2014 HCL Technologies Limited | www.hcltech.com ideapreneurship™ 1 Employees First • Mirror Mirror • Inverting the Pyramid • Recasting the Role of the CEO Trust, Transparency, Flexibility 2 Showcase Intrapreneurship: Seed Nurture Harvest 3 Platforms & practices that HCL ideapreneurs use to ideate, decide and act 4 Relationship Beyond the Contract™ Value Centricity
  6. 6. 6 Copyright©2014 HCL Technologies Limited | www.hcltech.com WHAT IS THE CORE FUNDAMENTAL OF A BUSINESS? TO CREATE VALUE WHO’S CREATING THE VALUE? EMPLOYEES SO WHAT SHOULD BE THE ROLE OF MANAGEMENT? TO ENGAGE, ENABLE AND EMPOWER EMPLOYEES TO CREATE VALUE. SINCE EMPLOYEES ARE THE CLOSEST INTERFACE WITH THE CUSTOMERS THEY ARE THE NEW VALUE ZONE FOR COMPANIES: THE PLACE WHERE VALUE IS TRULY GENERATED FOR CUSTOMERS.
  7. 7. 7 Copyright©2014 HCL Technologies Limited | www.hcltech.com EMPLOYEES FIRST CUSTOMER SECOND BELIEFS ARE A FRAMEWORK THAT TUNED HCL FOR PERPETUAL CHANGE, ALWAYS ON THE LOOKOUT FOR IMBALANCES THAT CAN BE TURNED INTO OPPORTUNITIES IN AN ENVIRONMENT OF TRUST, TRANSPARENCY AND FLEXIBILITY CREATING A NEED FOR CHANGE BUILDING STRUCTURES FOR CHANGE TRANSFERRING THE RESPONSIBILITY OF CHANGE
  8. 8. 8 Copyright©2014 HCL Technologies Limited | www.hcltech.com MANAGEMENT LED EMPLOYEE LED MANAGEMENT EMBRACED EMPLOYEE EMBRACED
  9. 9. 9 Copyright©2014 HCL Technologies Limited | www.hcltech.com 1 2 Showcase Intrapreneurship: Seed Nurture Harvest 3 Platforms & practices that HCL ideapreneurs use to ideate, decide and act 4 Relationship Beyond the Contract™ ideapreneurship™ Employees First • Mirror Mirror • Inverting the Pyramid • Recasting the Role of the CEO Trust, Transparency, Flexibility Value Centricity
  10. 10. 10 Copyright©2014 HCL Technologies Limited | www.hcltech.com Independently seeking alternatives to the norm, generating and fostering ideas that promise incremental, progressive shift from the status quo Evolving networks that nurture these ideas to realization; providing flexibility in work, encouraging and mentoring to up-skill talent, evolving ideas in scope towards implementation and garnering ambitious scale. Recognizing results, rewarding business outcomes, and generating ideas to renew enterprise shift, incubating an entrepreneurial eco-system that self sustains growth from initiative to business outcome
  11. 11. 11 Copyright©2014 HCL Technologies Limited | www.hcltech.com 1 2 Showcase Intrapreneurship: Seed Nurture Harvest 3 Platforms & practices that HCL ideapreneurs use to ideate, decide and act 4 Relationship Beyond the Contract™ ideapreneurship™ Employees First • Mirror Mirror • Inverting the Pyramid • Recasting the Role of the CEO Trust, Transparency, Flexibility Value Centricity
  12. 12. 12 Copyright©2014 HCL Technologies Limited | www.hcltech.com VALUE PORTAL Grassroots Service Innovation LEADGEN Grassroots Opportunity Spotting Transformation Board MAD JAM FLSLs/Partnerships White Spaces
  13. 13. 13 Copyright©2014 HCL Technologies Limited | www.hcltech.com 1 2 Showcase Intrapreneurship: Seed Nurture Harvest 3 Platforms & practices that HCL ideapreneurs use to ideate, decide and act 4 Relationship Beyond the Contract™ ideapreneurship™ Employees First • Mirror Mirror • Inverting the Pyramid • Recasting the Role of the CEO Trust, Transparency, Flexibility Value Centricity
  14. 14. 14 Copyright©2014 HCL Technologies Limited | www.hcltech.com 1 480% increase in revenues at $5 bn from $864 mn in 2005 2 580% growth in market cap – $ 17.7 bn from $ 2.6 bn in 2005 3 • ideapreneurship™ is featured as a case study in the Cambridge University Students’ Union (CUSU) publication titled Strategies for Success • HEC Paris has written a case study on the employee culture practiced at HCL. Titled ‘HCL Technologies since the Global 2008-09 Crisis: Creating Value through Employee Empowerment’, the case study highlights HCL’s journey from EFCS to ideapreneurship and mentions employee culture at HCL as a key catalyst for its healthy performance • Gartner published an exclusive report on EFCS, recognizing that this philosophy empowers HCL’s frontline employees to make decisions and take actions for the benefit of customers • Leading analyst firm Forrester published a case study titled “HCL Technologies Puts Employees First, Customers Second” in 2011 • Harvard Business School teaches HCL as a case study on organizational development • EFCS was the subject of a Darden School of Business case study on the impact created by HCL through its Employees First, Customers Second philosophy
  15. 15. 15 Copyright©2014 HCL Technologies Limited | www.hcltech.com ideapreneurs LEADS TO • 25,000 IDEAS GENERATED • 7,000 IDEAS IMPLEMENTED • 450 MN VALUE DELIVERED THROUGH VALUE PORTAL • FASTER DEMAND FULFILLMENT ON 2,400 OPPORTUNITIES IDENTIFIED BY 1390 IDEAPRENEURS THROUGH LEADGEN • ACSAT score more than doubled from 26 in 2005 to 57.3 in 2013 Why has our relationship been successful? For one thing, I fundamentally believe that HCL would move heaven and earth to please CEVA. Their “Employees First” principle shows in their drive and motivation to get the job done. - Peter Dew, CIO CEVA Logistics
  16. 16. 16 Copyright©2014 HCL Technologies Limited | www.hcltech.com ideapreneurs - • IDEAPRENEURS RECOGNIZED THROUGH THE ideapreneurship™ POLICY FOR CONTRIBUTIONS TO SEED PROGRAMS OF VALUE PORTAL, LEADGEN, MAD JAM • REWARDED FOR OVER 100% INCREASE IN BUSINESS OUTCOMES DEMONSTRATED IN VALUE DELIVERED TO CUSTOMER • 5 TIMES INCREASE IN VALUE OF DEALS CLOSED OFF OPPORTUNITIES SPOTTED BY IDEAPRENEURS • ACCELERATED ADOPTION OF IDEAPRENEURSHIP PLATFORMS BY EMPLOYEES . • MORE THAN 10,000 UNIQUE IDEAPRENEURS HAVE BEEN RECOGNIZED THROUGH THE VARIOUS PLATFORMs o LEADGEN STAR o ideapreneurship™ AWARDS o MAD JAM FINALE • MORE THAN 50% OF CONTRIBUTING IDEAPRENEURS WERE RATED AS DISTINGUISHED PERFORMERS IN THE LAST TWO YEARS • ALMOST 70% OF CONTRIBUTING IDEAPRENEURS WERE PROMOTED IN THE LAST TWO YEARS 1 2 3
  17. 17. 17 Copyright©2014 HCL Technologies Limited | www.hcltech.com ideapreneurs ROLE CENTRIC CAREER MANAGEMENT: FACILITATING SOCIAL COLLABORATION TO MULTIPLY ACCESS TO COUNSEL & ADVISE MERITOCRATIC REWARDS DESIGN & ADMINISTRATION DIFFERENTIATING BY QUANTUM & TIME TALENT MANAGEMENT DECISIONS DRIVEN BY DEMAND FOR POSITION AND INDIVIDUAL FIT OF POTENTIAL, PERFORMANCE & PASSION LEARNING MANAGEMENT INVESTMENTS DRIVEN BY NEED TO DEVELOP CAPABILITIES – CAPACITY & ABILITY - TO MAXIMISE ROLE POTENTIAL PERFORMANCE MANAGEMENT PROCESS ALLOWS DIFFERENTIATION & ENCOURAGES EMPLOYEES TO SEEK PERIODIC FEEDBACK FOR SELF DEVELOPMENT PEOPLE PRACTICES ARE ALIGNED TO WORKFORCE MANAGEMENT OPTIMIZATION AUTONOMY FIRST PROVIDING THE FREEDOM TO IDEATE, DECIDE & ACT SO AS TO GROW, EXPERIENCE AND EXPERTISE, & SEED INDIVIDUALIZED CAREER PATHS MASTERY FIRST PROVIDING ACCESS TO PROFESSIONAL & TECHNICAL LEARNING & NETWORKS THAT NURTURE SKILLS BY GIVING ADVISE/ FEEDBACK WHEN IT MATTERS MOST PURPOSE FIRST PROVIDING CLARITY IN THE LINE OF SIGHT & MEANING IN THE WORK TO BE DONE SO AS TO HARVEST INDIVIDUAL & GROUP CONTRIBUTIONS THAT LEAD TO HCL SUCCESS & TRANSLATE THESE TO INDIVIDUAL RECOGNITION & REWARD
  18. 18. 18 Copyright©2014 HCL Technologies Limited | www.hcltech.com ideapreneur THE FIRST STEP TOWARDS IDENTIFYING AND NURTURING THE ideapreneur IN YOU. HAVE YOU TAKEN THE ideapreneurship™ ASSESSMENT? https://meme.hcl.com/no de/271139 SUBSCRIBERS TO ideapreneurship™ https://meme.hcl.com/pag es/ideapreneurship/357 OUR VISION IS TO BE THE WORLD’S LARGEST ideapreneurship™ The assessment helps you identify which of the 4 ideapreneur profile you exhibit the most often • Disciplined Ideapreneur • Emerging Ideapreneur • Operational Ideapreneur • Inspiring Ideapreneur Disciplined ideapreneur (17%) Inspiring ideapreneur (16%) Emerging ideapreneur (42%) Operational ideapreneur (25%) ideapreneurship™Behaviors BELIEF IN VALUES
  19. 19. 19 Copyright©2014 HCL Technologies Limited | www.hcltech.com • knowledgeable, generates ideas himself/herself or by encouraging others in the team. • Recognizes the inadequacies of self and the team, seeks most effective and efficient methods in carrying out tasks and may have difficulty implementing solutions with this limitation. • She/he is able to evaluate potential ideas that can impact business outcomes and is also able to reward and recognize the idea generators • Evolving stage of skill development and is uncomfortable in attempting to break away from the norm. • Believes in collaborative work and adds value to teams' abilities. • She/he may be able to generate ideas but may not be able to generate business outcomes • Introspective, extremely confidant and believes in self-development and always moves towards personal growth. • She/he is open to feedback and takes charge to seek knowledge, information and resources to implement the generated solutions. • The person follows the policies strictly and may not be efficient at measuring business outcomes • Aware of team and organizational needs, takes responsibility of mistakes and accept consequences. • She/he has absolute trust in supervisors and subordinates, is open to feedback and criticism and believes in information transparency. • The person does absolute best and sources knowledge, skill and resources needed for completion of tasks and takes pride in achievements. • She/he rewards idea generators for achievements and contributions made towards business Disciplined ideapreneur Emerging ideapreneur Operational ideapreneur Inspiring ideapreneur ideapreneur
  20. 20. 20 Copyright©2014 HCL Technologies Limited | www.hcltech.com ideapreneurs Participate in Learning: Assertive Communication & Power Words Identify the need for Assertiveness at work Analyze current self Assertiveness level Summarize Assertive behaviors Demonstrate Assertiveness in real life work situations Identify various power words used in work situations Use Power Words and Assertive responses in real life work situations Participate in Learning: Working in Teams Express our understanding of team-work Introspect and recognize the personal strengths we bring to our team Recognize the importance of asking questions for effective communication and collaboration in teams Describe elements of Trust building Identify the range of team roles to build effective teams Participate in Learning: Giving & Receiving Feedback Identify essential feedback skills to build trust and improve relationships Manage perceptions while giving feedback Use a proven framework to reinforce specific behaviors of others Participate in Learning: Influencing Skills Define Influence and Influencing skills Differentiate among influencing skills, coercion and persuasion List the principles of Influence Identify behaviors associated with influencing skills Practice influencing skills To be an Emerging ideapreneur To be an Operational ideapreneur Break Away From Norms Add Value to Teams Grow Through Self-Development Build Execution Acumen
  21. 21. 21 Copyright©2014 HCL Technologies Limited | www.hcltech.com ideapreneurs Participate in Learning: Coaching a High Performing Team Describe coaching Differentiate between coaching, mentoring, and counseling Explain the responsibilities of a coach Recognize the impact of Powerful questions in Coaching Describe the GROW model of Coaching Participate in Learning: Critical Thinking Skills Identify the need for critical thinking Define critical thinking and its elements Orient on RED model of critical thinking List ways of developing critical thinking skills Practice critical thinking skills using various techniques Build an individual action plan for developing critical thinking skills Participate in Learning: Collaborative Value Creation Define value creation Interpret ways to create value through collaboration Demonstrate creativity at the workplace Participate in Learning: Working Across Generations Understand and leverage the differences between generations. Resolve the “points of friction” that inevitably occur between generations’ differing perspectives, styles, and expectations. Motivate team members to volunteer their greatest contribution by engaging the whole person and giving space for generational differences to exist. To be an Disciplined ideapreneur To be an Inspiring ideapreneur Build Ideation Capabilities Execution Excellence Enhance Innovative Thinking Work Across Generations
  22. 22. 22 Copyright©2014 HCL Technologies Limited | www.hcltech.com ideapreneurship™ 1. DISCOVER YOUR ideapreneur PROFILE – TAKE THE ideapreneurship™ ASSESSMENT 2. TAKE TRAINING PROGRAMS DEPENDING ON YOUR ideapreneur PROFILE 4. SEED AND NURTURE IDEAS USING THE PROGRAMS AVAILABLE 5. HARVEST IMPACT AND TRANSLATE TO VALUE FOR THE CLIENT AND HCL 3. UNDERSTAND THE CONTEXT OF THE INDUSTRY/CLIENT/GEOGRAPHY YOU WORK WITH AND IN Be an ideapreneurship™ Evangelist
  23. 23. 23 Copyright©2014 HCL Technologies Limited | www.hcltech.com 1 2 3 What can I do to explain ideapreneurship™ to my colleagues? Which actions can I personally take to serve as a role model ideapreneur? How can I take our culture and ensure we walk this talk with clients?
  24. 24. 24 Copyright©2014 HCL Technologies Limited | www.hcltech.com Relationship Beyond the Contract TM
  25. 25. 25 Copyright©2014 HCL Technologies Limited | www.hcltech.com “YOU HAVE BROUGHT HCL TO ITS CURRENT STATE OF SUCCESS AND IT IS TAPPING INTO YOUR COMPETENCE, CHARACTER AND CONTRIBUTIONS THAT MAKES US FUTURE READY” Prithvi Shergill Chief Human Resources Officer

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