HCL in theTravel & Airline IndustryTransforming Travel & Airlines by Driving Business through Technology
UNDERSTANDING                                                                                                             ...
PEOPLE IN ACTIONThe Airline Team•	 Understanding business processes pertinent to the industry and applying technology to e...
HCL Technologies: $6.2bn |   90000 people | 31 countries                              • 	 Experience - Over 10 years      ...
The World is noticingsomething unique about HCLAcknowledges HCL Technologies as the                                       ...
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HCLT Brochure: HCL in Travel & Airlines


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http://hclte.ch/IeVwhp - More on Travel and Transportation

Travel organizations including Airlines, Airports, Tour operators, OTA’s, Car rental companies and cruise lines face unprecedented turbulence in light of various altercations in the operating environment. From security to regulatory, from fuel prices to labor issues, from political instability to depleting margins, demand for travel has been volatile. Travel organizations are caught in the midst of uncertain times with complex ramifications. HCL, led by its domain led approach partners with leading travel organizations from various segments to help align technology to business. HCL helps in achieving the key objectives of improved operational efficiency, optimizing investments, mobility and ecommerce/ distribution enablement alongside seamless enterprise integration.

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HCLT Brochure: HCL in Travel & Airlines

  1. 1. HCL in theTravel & Airline IndustryTransforming Travel & Airlines by Driving Business through Technology
  2. 2. UNDERSTANDING TRAVEL & AIRLINETHE INDUSTRY VALUE+ SOLUTIONS• Market dynamics have been altered through consolidation, competition and an increasing number of regulations, HCL Offering Solution Overview & Business Benefits compounding the number of challenges faced by an ailing industry• Replacement of aging aircraft with fuel-efficient planes while battling to sustain positive cash flows Integrated Customer • ICIM aims at integrating and centralizing customer data spread across multiple• Fuel volatility continues to be a concern for continued profitability Information systems of an airline into an “enterprise wide customer database”• Rapid adoption of Social Media, Mobility & e-Commerce is redefining travel experience and increasing transparency Management (ICIM) • ICIM helps to govern data, manage the data supply chain, fix data quality issues,• Focus is on innovative and cost effective solutions that sustain profitability, by unbundling services, effectively utilizing enable data integration / replication / migration capabilities and provide insight assets and focusing on direct distribution, ancillary revenues, etc. iMRO • HCL’s industry solution for Maintenance, Repair and Overhaul (MRO) that builds on,Business Challenges extends and enhances SAP ERP applications. Capacity & Utilization Profitability • Off-the-shelf application that brings end-user benefits and operational efficiencies resulting in increased asset utilization, improved material availability, greater cost • Capacity constraints and effective asset • Jet fuel costs have increased to about 40% of transparency and built in compliance support. utilization are required to maintain profitability, the total costs. With profit margins hovering at ensure high load factors, and increase yields single digits, focus on sustaining profitability will remain a top priority iCrew • HCL’s end-to-end solution for administering, assigning, planning, dispatching and • Even with increasing pressure on margins, paying crews. Airlines are expected to invest around USD • The airline industry’s collective profit of 100 billion in 2012 on new aircraft, to manage $6.9 billion in 2011 for a net margin of 1.2% is • Extends the SAP ERP functionalities of human capital management to tackle unique additional demand and replace ageing fleets expected to fall to $3 billion in 2012 workforce management challenges of transportation service providers. • Improves operational efficiency and reduces overall operating costs. Distribution Regulations Reservation & • Increased bookings and reduced distribution costs across channels such as • 50% of the world’s air inventory is sold through • After the inclusion of aviation into the European Bookings websites, travel portals, travel agencies/ TMCs and call centers travel agencies, which rely on global distribution Union Emissions Trading System (EU ETS) in systems (GDS) to display and compare airline early January 2012, Airlines have raised the ticket products. But the lack of ability by the GDS prices, passing along the increased costs to the Mobility, • Solutions spread across baggage handling, in-flight customer experience companies to unbundle services offered by consumers ecommerce management, onboard retailing, Biometrics based expedited crew access, mobile the airlines will hinder the growth of ancillary • Consumer and environment protection laws like & workforce coupons redemption, ancillary revenue management, Social Media analytics revenues tarmac delays, honest advertising, emission enablement platform, etc. • The increase in direct connect will be at the control, security regulations etc., limit the ability cost of GDS companies. However, airlines of airlines to operate in autonomy and implicate will be faced with the challenge of increasing constant process changes Application • End-to-end services - consulting, development, implementation, support and investments in promoting their direct channels Management maintenance. Services • 30% reduction in Total cost of ownership on AMS • Guaranteed Year on Year savings and quantified value generation HCL – Here to help • Experience in Passenger Service Systems, Enterprise Management, Aircraft • 10+ years’ experience working with airlines and travel intermediaries - including online travel agencies and Operations, Cargo, Engineering and Maintenance tour operators • 20+ global customers in North America, EMEA and APAC Enterprise • Business Aligned Technology • 7 of the Top 15 global airlines entrust HCL with their IT & Business transformation Transformation Services • Application Portfolio Optimization • Fastest growing application development, maintenance and support services partner globally • M&A integration - integrating applications and business processes. • Industry-led solutions and services across Enterprise Management, Engineering and Maintenance, • Complex event processing Passenger Service Systems, Aircraft Operations, Cargo, Customer Experience • Dedicated Travel & Airlines academy equipped with business process map repositories • Domain driven IT & Business Transformation through a dedicated Center of Excellence (CoE)
  3. 3. PEOPLE IN ACTIONThe Airline Team• Understanding business processes pertinent to the industry and applying technology to enhance customer experience• Dedicated customer academies to expedite resource on-boarding and productivity through domain led delivery• Offering a ROI based, proven Application Management methodology with predictable outcomes designed to alleviate SUCCESS the central issues of value addition, business alignment and cost reduction• Guaranteed savings accrued from reduced ‘cost of operations’ (Run the business) ploughed back into transformational initiatives focused on ‘Change the Business’ Industry focus Airlines (Passenger & Cargo), Online Travel Agencies, Travel Intermediaries, Tour Operators, Car Rental STORIES Case Studies IT and Business TransformationDomain Expertise IPs & Frameworks Centers of Partnerships Comprehensive Unique Excellence (CoE) & Industry services across Business The largest low cost carrier in North America entrusts HCL Alliances the ecosystem Models with its IT and Business transformation. HCL supports • Over 10 years’ • 15+ reusable • Mobility solutions Strategic • Enterprise • Risk-Reward Testimonials 290+ applications in 15+ technologies spread across experience components & alliances with Transformation Sharing Crew Management & Planning, Aircraft Maintenance • eBusiness & Engineering, Airport Operation, Cargo Management, • 1000+ dedicated solutions (that Fortune 1000 • Product • Output Based “This project is a key initiative in our overall reduce time to • Microsoft, Java, companies Flight Tracking/Scheduling, Revenue Management, domain consultants market by over Oracle, SAP, and ISVs Engineering & Pricing strategy and you have responded to the Fuel Management and Back Office Operations. Results: 50%) Development • Airlines Center of Excellence TIBCO, Red Prairie • SAP • System • JVs challenge. You have proven yourselves to Delivering over 15% guaranteed savings through • iMRO & iCREW with process • eLearning • Oracle Integration be strong partners and we appreciate your continuous improvement, 99.99% applications availability, map repository; • Digital Traveler (for 100% SLA compliance, application support using Dedicated Airlines ancillary revenue • Enterprise • Microsoft • IT Services dedication.” Lab, and Airlines generation at Management & ITIL, application development using CMMi, and 40% Content • TIBCO Operations Academy airports) performance improvement in select core applications Management • Infor • BPO Manager, Strategic Initiatives, through effective RCA. • Industry-led • Smart Assist (for solutions on Crew mobile coupon • Web Technologies • Red Prairie • Infrastructure Leading North American Airline Management, redemptions) Services • User Experience • Daon Application Portfolio Optimization Mobility, Baggage handling, Passenger • Greensky (for Design • eBiznet • Custom “Our challenge was to allow other teams to EUETS carbon experience, Carbon reporting) • Sterling Application Development use Jive but not be seen by all employees. A leading airline in Asia was evaluating the visibility of its Accounting, Social Media, and MRO • AeroPASS (for Commerce • Legacy We were not able to make this “filter” applications portfolio and IT spend for further investments expedited crew • Guest Modernization change, and even after working with Jive during the economic downturn. Empowered with cutting • 60,000+ application users and 300+ access at airports) Logix edge tools and deep domain expertise, HCL was able applications • Social Intelligence • Master Data support, it did not work. I assigned this to to help optimize the applications portfolio by reducing Management supported globally (for social media the HCL portal team, hoping they could redundancy and mitigating obsolescence. Results: with 47000+ tickets analytics) handled every month help. They reviewed the request, we met We helped this client reduce IT spend by over 25% by • Direct Connect identifying clusters for optimization, and reduced the (GNE OTA and discussed details and they gave us a legacy application footprint by over 75%. gateway solution) timeline of one week. A week later we tested • Dynamic Packaging the solution and it worked as we had hoped Airline Ticket Distribution • Enterprise it would! I am extremely pleased with the Dashboards performance - it was done on time and met A leading North American airline joined hands with HCL our expectations completely. Our customer to overcome some challenges which included reducing 20+ Global Customers ticket distribution costs, increasing sales through a is very happy as well. The team did a great distribution channel, and providing detailed expense views job!” for corporate users’ air travel. Results: We helped reduce ticket distribution costs and significantly increase the Manager, Portal Content, percentage of sales by creating an accessible and open Leading North American Airline distribution channel across its network.
  4. 4. HCL Technologies: $6.2bn | 90000 people | 31 countries • Experience - Over 10 years • Customers - 20+ global customers in North America, Europe, India, the Middle East, APAC and ANZ HCL’s Airline Team • Team - 1000+ technology & domain consultants • Services - Application Development, Support & Maintenance, Business Services, Infrastructure Services, IMPACTING THE WORLD Systems Integration and Product Engineering, Transformational Services – SOA, Integration, BPR • Partnerships – SAP, Oracle, Microsoft, TIBCO, Infor, Red Prairie, Daon, eBiznet, Sterling Commerce, Guest Logix • Centers of Excellence [CoEs] - Mobility solutions, eBusiness, Microsoft, Java, Oracle, SAP, eLearning, Enterprise Content Management, Web Technologies, RFID • IPs & Frameworks - Digital Traveler, Smart Assist, Greensky, AeroPASS, Social Intelligence, Corporate Fare Management, Direct Connect [GNE OTA gateway solution], Dynamic Packaging, Enterprise Dashboards, Employee Travel Self Service, Airport Mobility, Multi-Service Kiosk, RFID-based ‘Track & Trace’, RFID Loyalty Management, CRM & Loyalty Improvement, Content and Event Management, iMRO, iCREW
  5. 5. The World is noticingsomething unique about HCLAcknowledges HCL Technologies as the HCL’s Employees First is a new and HCL’s Employees First and ‘democratization’ radical management philosophy which willworld’s most modern management of management concept could ‘bring about a catch on with the world sooner or laterHCL is also the only Asian company whose corporate renaissance’CEO featured on Fortune’s ‘Dream Team’ Darden School of Business has done a Harvard Business School teaches case study on the impact created by HCLHCL is in the Elite “Thinkers 50” List through its “Employees First Customers about HCL as a case study on business transformation highlighting the Employees Second” practice First initiativeFor the fourth time in a row, WorldBlu lists HCLas one of the Most Democratic Workplaces inthe World Honored with the Forrester Groundswell Award Ranked as the world’s Most Innovative 2011 in the ‘Management – Innovative Systems’ Company in its workforce practices category for ‘Value Portal’ – an employee idea exchange platform where employees collaborate,Publishes a Case Study recognizing the innovate and lead the implementation of theirbusiness value of HCL’s Employees First - Gartner ideas to deliver value to HCL’s customers“For HCL customers, improved engagementand employee passion translates into Exclusive report on EFCS recognizes thatgreater flexibility, proactive innovation, and a this philosophy empowers HCL’s frontline Published by Harvard Press,desire to do the right thing for the customer, employees to make decisions and take Employees First, Customersregardless of what the rules might say”, actions for the benefit of customers Second is admired by global thought it says. leaders - Tom Peters, Tony Hsieh, Gary Hamel, Judy McGrath, Ram Charan and Victor K. Fung; Ranked No. 17 on the Best Seller list in 800-CEO-READ; Listed amongst the ‘Best Business Books of One of Britain’s Top Employers for the 2010’ by the Library Journal of America; RankedWins the Asian Human Capital Award 5th Consecutive Year No. 7 on Amazon UK’s listing of ‘Best Business2011 for innovative and impactful peoplepractices centered on the Employees Books of 2010’.First, Customers Second philosophy The ‘Employees First’ philosophy at HCL, the first such articulation in the IT Industry, is at the IT IS core of our efforts to provide our employees EMPLOYEES FIRST with a work environment and culture that they can take pride in. Employees First. When you channelize the energies of 90,000 employees and pour it into a funnel, you get a potent concoction gushing out of the other end that will send your company’s engines racing. We call this the Employees First effect. www.hcltech.com