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HCLT Brochure: HCL drives Cost Optimization & Operational Excellence for a leading Global Information Services Company
HCLT Brochure: HCL drives Cost Optimization & Operational Excellence for a leading Global Information Services Company
HCLT Brochure: HCL drives Cost Optimization & Operational Excellence for a leading Global Information Services Company
HCLT Brochure: HCL drives Cost Optimization & Operational Excellence for a leading Global Information Services Company
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HCLT Brochure: HCL drives Cost Optimization & Operational Excellence for a leading Global Information Services Company

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http://hclte.ch/IsWDFL - More on Retail and Consumer …

http://hclte.ch/IsWDFL - More on Retail and Consumer

http://www.hcltech.com/ - More on HCL Technologies

HCL optimized a leading retailer operational IT costs through managed services. The client is a chain is a chain of retail stores based in Ashwaubenon, Wisconsin, near Green Bay. With annual revenue of 4 billion dollars and more than 16,000 employees, the company operates over 160 stores. Through HCL’s offshore- onsite cost effective model as well as Substantial cost-saving by “managed services” model and by leveraging offshore for IT service delivery , HCL considerably reduced the cost of the projects.

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  • 1. HCL facilitates a leading retailer optimize its operational IT costs through managed servicesCUSTOMER DESCRIPTIONRegion: USAIndustry/ Domain: Retail - Apparel, home, family and health care productsFunctional Area: Supply chain planning, integration and execution, retailmanagement, retail web management, infrastructureBACKGROUNDThe client is a chain of leading retail stores based in the United States.With annual revenue of 4 billion dollars and more than 16,000 employees,the company operates over 160 storesKEY BUSINESS CHALLENGES & CLIENT REQUIREMENTSThe business challenge for the client was to maintain a profitable growthin the changing business landscape. This was the driver for the client toconcentrate on its core competency of retailing while handing out the IToperations to HCL. The client wanted to do away with its entire IToperations from development, maintenance and support of keyprocesses to infrastructure support, customer support and servicedelivery.Ÿ Outsource internal IT divisionReduce overall cost of ITŸ
  • 2. Customized data centre hostingŸŸ consolidation within the stipulated timeframeDCReduce technology risks associated with unsupported or non-strategicŸ hardware and softwareImprove flexibility and agility of service model to reflect future businessŸ requirementsReduce vendor management overhead through strategic partneringŸENTER HCLŸ embarked on this journey in May 2010. HCL was selected by the HCL client for its expertise and proven methodology in managing the breadth of applications and infrastructure related componentsŸCollaboration: The co-sourcing vs. outsourcing model was the key focusŸ factors that facilitated the selection were:Other Relationship style: Co-sourcing model with client retaining Ÿ strategic control and HCL executing operations and projects; flexibility in relationship Best practices: Introduction of ITIL framework; SLA metrics Ÿ orientation and technology solutions leveraging industry knowledge, service request automation Onsite-offshore cost effective model which considerably reduced Ÿ the cost of project implementations Access to the best in class IS capabilities and latest technologies Ÿ Integrated infrastructure and operations (IOMC) model Ÿ HCLs strong presence across America Ÿ Experience in the DC migration and consolidation ŸTHE SOLUTIONŸDe-risked transition ŸTransition: Rehire to retain the business knowledge & Waved approach ŸHigher initial onsite ratioŸImproved performance Ÿ Maintain the current levels of SLA ŸImprove industry benchmarks, where SLAs are not dependent on existing environment ŸDefined plan to cover gap between target and current SLAs, if any ŸIncreased use of industry best practices and tools
  • 3. ŸReduced operational risk Ÿ to execute change that is not constrained by available Ability capacity Ÿ risk to SLAs on increased project activity No ŸTransfer of people risk to HCL ŸIncreased visibility in operationsŸVariable capacity and costs Ÿ of business knowledge and technology expertise Pool ŸBuilt-in enhancement effort to meet the basic development need ŸVariable development only team aligned with actual planned demandHCL SERVICES SNAPSHOTŸCustomer services: Service desk, desktop support, Wintel (includingVMware and Citrix), IMAC, service improvements (ITIL processes,automation and reporting), account management, networks support,networks security and system securityŸ center services: Unix, Mainframe admin, SAN, DC operations,DataWebsphere application server, Websphere MQ, database (Oracle andMS SQL) and toolsŸ Ciscoworks, Netcool, Control-M, CA Unicenter, SolarWinds,Tools:Veritas Netbackup, HP Open View, Riverbed CascadeHCL OFFSHORES SERVICESŸIT service desk/ Vendor management/ Co-ordinationŸ Infrastructure monitoring/ Production support 24x7ŸLevel-2/ 3 support for servers/ Storage/ Back-up/ DBA/ Mainframe/ Networks/ Windows/ UnixŸSecurityŸ application operations support 24x7HCL ONSITE SERVICESŸEngagement management/ Customer touch pointŸTechnology refresh, architecture, engineeringŸHosting through partner (Fujitsu)
  • 4. BUSINESS BENEFITSŸOnsite-offshore cost effective model, which considerably reduced cost of projectsŸIntegrated infrastructure and operations (IOMC) modelŸIntroduction of ITIL framework; SLA metrics orientation and technology solutions leveraging industry knowledge, service request automationŸEnhanced responsiveness to business needsŸSubstantial cost-saving by “managed services” model and by leveraging offshore for IT service deliveryŸ pool available for changing business needs SkillŸ partnership will strengthen the client’s information services team HCL to provide better/ optimized solutions for the business problems/ needsŸHCLs work experience with various retail customers and retail CoE will enable thisENGAGEMENTS HISTORY/ CURRENT STATUSWe started this journey during the later part of 2010; currently,ŸInfrastructure support is managed completely by HCLŸ support and an enhancement (for SCM and CORP tower) is fully Apps managed by HCLŸWith HCLs CoE strengths, projects like Hyperion upgrade, eCommerce workflows are being executed Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 90,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you? www.hcltech.com

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