http://www.hcltech.com/ - More on HCL Technologies http://www.hcltech.com/travel-transportation-logistics - More on Travel and Logistics Globally, Travel, Transportation and Logistics (TTL) organizations face a myriad of challenges characterized by a spaghetti IT landscape driven by strong dependence on legacy systems, constant inorganic growth through M&As and de-centralized IT systems. This ultimately leads to lack of visibility into the IT landscape and hinders the IT organization’s ability to remain agile to business needs. HCL’s industry acknowledged ‘Application portfolio optimization’ services to designed and delivered to alleviate the challenges of a spaghetti IT landscape leading to a guaranteed savings of 20-30% on the existing spend over 3-4 years.

1. Hello, I’m from HCL. We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build
superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 80,000 of us bright sparks are busy
developing solutions for 500 customers in 31 countries across the world.
How can I help you?
www.hcltech.com

2. An industry driven by volatile demand and impulsive challenges stipulates the Travel, Transportation and APO Service Spectrum
Logistics (TTL) organizations to be agile and adept to the ever changing rules of the game. Globally, the TTL
tQ – Transformation Quotient Sourcing Strategy
industry has experienced a fundamental change in terms of:
Assessment
Industry Scenario IT Implications Application Portfolio
An inevitable de-growth from the onset of the economic crises Need for massive restructuring
Consolidation
gs
rin
A robust growth post the economic crises With growth grows change and scale
Instance Consolidation ffe
O
O
Consolidation through M&As A new array of disparate systems AP
s
Modernization L’
Move towards an open architecture SOA-enabled services HC
Application Portfolio
Growing regulatory and security claws Increasing bolt on applications for reporting Management
Application Portfolio
Optimization Application Health
Adapting to these industry dynamics also holds the challenge of managing a wide array of disparate Check Process
processes and diverse set of applications that have grown along, in alignment with the changing needs of
the business. Services are offered and terminated; processes are initiated, aligned, modified and re- HCL’s APO Methodology
aligned in concurrence to the business objectives turning the Technology Architecture into a maze which
HCL offers a proven ROI-based APO this view to make application-specific
coagulates the ability to achieve efficiencies.
methodology designed to alleviate the central recommendations (such as Replace, Retire,
issues of cost reduction, IT complexity and Re-engineer, Re-architect, Enhance, Migrate or
The CIO Dilemma technology agility by providing better visibility into Consolidate) to achieve an optimized application
the existing landscape. The methodology portfolio. HCL uses its proprietary PRIZM™ tool to
IT Scenario CIO Challenge involves generating an action-oriented view of accelerate the portfolio assessment process.
Shadow IT creating data integrity and regulatory compliance your IT application portfolio and then leverages
Total IT spend and IT assets undeterminable
problems. Costs spanning out of control
Investing in IT without considering long-term strategies and
APO Value Delivered
Not actively managing applications portfolio
business value derived
Current State HCL’s Application Portfolio Optimization Services Desired State
Poor user experience. Poor responsiveness Performance issues
Spend on
Unaddressed functionality gaps. IT viewed as cost center Inadequately supporting business Increased
new projects
Identify potential savings through APO spend on
Lack of documentation. Too much adhocism Minimal software eng. process capability new
initiatives
Flooded with different applications addressing same Multiple (duplicated) systems driven by inorganic growth
business functions
Proposition APO Methodology
Integration and license costs are above acceptable limits Globally dispersed organization supporting multiple disparate systems
Current state evaluation using
Not able to satisfy internal and external customer needs Clogged with legacy systems Assess Current HCL’s PRIZMTM –
Streamline
State An application portfolio analysis tool
Existing IT Spend
Addressing the CIO Dilemma, HCL partners with you to develop the insight and dexterity required to Post
assess, optimize, and capitalize on your IT portfolio, transforming your IT liabilities into value-based assets.
IT
Spend
+ Identify
Opportunities
Based on the business objectives;
operational priorities, technical
= HCL’s APO
standards and financial constraints. Services
HCL’s Application Portfolio Optimization (APO) service focuses on helping the TTL clients in creating a
Optimize
technology landscape that aids business performance and helps realize the expected ROI from your IT Replace, Retire, Re-engineer,
Recommend
Re-architect, Migrate or
investments. Program plan
Consolidate in alignment with your objectives.
By actively managing the IT portfolio, eliminate non-value
Capitalize adding applications and free up
resources to focus on new initiatives

3. Application Portfolio Optimization Roadmap HCL consultants first develop a complete HCL’s APO is a technology refresh framework The team evaluates the functional, technical and
understanding of the current environment within an which works on the fundamental parameters that managerial quality of the applications and performs
HCL’s APO approach is a set of processes,
organization using a multi-dimensional analysis. define application health. There are approximately a health check with multiple improvement
templates, questionnaires and tools that help
Once the ‘As-is’ state is ascertained, the team 64 parameters which define application health. indicators.
assess and analyze applications portfolio. It helps
analyses the various business processes and maps These parameters can form multiple combinations
understand and pin point areas that need attention
the IT applications to these business processes. leading to different decisions on applications such After the improvement indicators are identified,
to meet the business goals and objectives. Based
as technology migration, application retirement, opportunities are identified which are evaluated for
on identified initiatives, it helps the customer
application enhancement decision, and their cost benefits, risks, and return on
develop a long-term plan to optimize and align
outsourcing readiness. investments. The evaluation and findings are used
applications with business needs.
to arrive at application-specific recommendations.
Application Health Monitoring -
Recommended Program PRIZMTM
Assess Current State Identify Opportunities
Plan
Improvement
Project Set-up Areas Prioritize Projects
Process/ Workflow Functional Infrastructure
Re-design Healthy Upgrade
Re-engineering
Opportunities
Business Value
Technical Fit
Business Value Platform Migration
Mapping Strategy
Information Gathering Industry Phasing of Projects
Constraints
Offerings Reporting Data Migration
Technical
Factory Retire Re-engineering Strategy
Alignment with
Business Intelligence
Evaluate Opportunities Enterprise
Framework
Architecture
Analysis Project Closure
Functional Fit
Detail Projects Infrastructure Upgrade
Platform Migration Strategy
Data Migration Strategy
Improvement Areas Selected Projects Recommended Plan
The recommendations focus on: Reducing maintenance and development life
?
cycle costs and improving technology
Optimizing
? applications by identifying investment decisions
underutilized, redundant and obsolete
application ? client to dedicate more resources to
Enabling
activities in line with business goals
Decommissioning approach for the unused
?
application running in the production ? best sourcing options based on
Identify
environment application characteristics

4. Increased flexibility to redefine the architecture
? Case Studies
A leading global integrated logistics
in liaison with business demands
service provider -- including air and ocean
Underlying enabler - PRIZM™ is HCL’s A leading global airline, offering scheduled
freight forwarding, customs brokerage, contract
? service levels and effective governance
Uniform passenger and cargo services to 114
proprietary portfolio optimization tool for carrying logistics, distribution, and other supply chain
process destinations in 36 countries worldwide,
out portfolio assessments and continuous health management services with operations in 64
monitoring. It plays a very significant role in transformed its IT landscape through HCL’s APO.
? maintenance and development life
Reduce countries, revenues of around $4.52 billion USD
bringing down the duration of the information HCL identified redundant and obsolete assets
cycle costs and improve technology investment and 21,000 employees -- identified the core
collection process as it has a web-based which resulted in the reduction of IT spend by over
decisions reasons for revenue leakage through HCL’s APO
information collection interface. It also has an 25% in identified clusters and reduction of Legacy
services and realized 70% reduction in ticket
inbuilt analysis module which apart from portfolio Application footprint by over 75%.
Opportunity to identify avenues and capitalize
? volume, 30% reduction in manual effort and an
analysis from functional and technical dimensions, 11% increase in revenue realization.
on under-utilized infrastructure
also consists of complex financial models for TCO
and ROI analysis to help customers in developing
?s s i n g
Addre other application-related
consolidation roadmaps. Globally Admired
challenges such as scalability, technology
obsolescence, and performance issues Included in Forbes’ prestigious
PRIZM™ is equipped with business process 'Asia's Fab 50 List' for 2010 One of the 44 Most Democratic
Workplaces in the World
frameworks tailored to Travel, Transportation & HCL Differentiators
One of Britain’s
Logistics and provides an end-to-end view of your Top Employers for the
Guaranteed savings of 20-30% on the existing
? 4th Consecutive Year
IT landscape. Best Employer in India –
Hewitt Study 2009
spend over a 3-4 year roadmap
Key Benefits Delivered
? structured methodology assisted with
A proven
? to business strategy
IT aligned HCL is taught at Harvard as a HCL Technologies is Disruptive and
Bears Watching…though it has not
the proprietary statistical tools premier case study on strategy and
received the hype of a salesforce.com or
organizational leadership
Google, we believe HCL may very well be
‘As-is’
? IT landscape snapshot. Visibility into one of the contenders to lead the
IT services world of the very
?i n - f o c u s e d
Doma solutions to align
existing landscape, technology and cost spread near future.”
recommendations with the business landscape World’s Most Influential –
Five companies to watch:
A lean and well integrated applications portfolio
? Facebook, HCL Technologies,
Craigs List, SKS MicroFinance, “IBM and the other multinationals
Deployment of HCL’s proprietary APM tool -
? LI & Fung are becoming increasingly
nervous about HCL Technologies…”
Assessment report on application/ portfolio
?
Prizm™ - a web-based application to automate
quality. A factsheet for delivering plan and frame the APO process
Acknowledges HCL Technologies as
directions to craft strategies for future actions/ the world’s most
Darden School of Business has done a case
study on the impact created by HCL through its
? recognized (IDC, ARC VIEW) practice
Industry modern management
course of your IT organization “Employees First Customers Second” practice
with experience catering to 100+ clients globally
Published by Harvard Press, the Employees First, Customers Second
? Total Cost of Ownership through the
Reducing including Fortune 1000 firms on similar APO book is admired by global thought leaders such as Tom Peters, Tony Hs ieh,
Gary Hamel, Judy McGrath, Ram Charan and Victor K. Fung;
removal of redundancy and duplicity engagements Ranked No. 17 on the Best Seller list in 800-CEO-READ, a leading global
retailer of management books; Listed amongst the ‘Best Business Books
of 2010’ by the Library Journal of America, and ranked No. 7 on Amazon
UK’s listing of ‘Best Business Books of 2010’.
? identify risks and develop mitigation
Ability to Supported by over 40+ APO consultants with
?
plans enriched experience catering to the travel,
transportation and logistics industry