Cross Docking IT is a three-stage framework with five phases that helps align IT applications with business functions. It covers the entire spectrum of an organization's IT systems. The framework includes: [1] Discover - mapping existing business processes, applications, and infrastructure; [2] Rationalize - suggesting options to reduce costs and create a unified environment; [3] Build - transforming processes and architecture to align with business goals. This framework enhances efficiency, visibility, stability, and reduces costs.

1. Cross Docking IT
Enabling IT to Align with Business
LSPs today serve increasingly global supply chains which Cross Docking IT
have expanded capacities worldwide by organic and inorganic
growth. The industry has always been volume-driven, with Business
Applications Database Infrastructure
wafer thin margins, which have been further squeezed by Processes
uncertain demand during the recessionary period. The ability Discover HCL EDF™ (Enterprise Discovery Framework)
of logistics players to respond to these challenges is limited
by their environment which is characterized by: Optimization Services
Rationalize Process Application Portfolio Database Infrastructure
• Multiple IT systems running in silos Optimization Optimization – PRIZM™ Optimization Optimization
• Lack of ‘one-version of truth’ for data Build IT Solutions Delivery and Support
• Disparate IT systems
• No means of providing enterprise visibility Run Integrated IT Operations Management Centre – ITSA
The challenge posed to IT is how to improve visibility and
Run Time Visibility
provide a unified view of business to manage demand and Watch
MyDashboard™ ProcessWatch™
supply.
Our Cross Docking IT framework enables you to align your IT applications
The Cross Docking IT Paradigm with your business functions. The result – enhanced efficiency through
process cycle-time reduction.
The three-stage framework with five phases covers the
entire spectrum of your IT systems to let the CIO focus Reflect
on quantifiable business benefits from IT activities. With
its business process orientation, it will make the LSP’s IT This stage lays the ground for understanding the ‘as-is’
landscape more optimized and nimble, thus providing it an stage to discover potential for transformation. The Discover
edge in today’s challenging environment. phase maps the existing business processes, applications

2. and infrastructure to build complete awareness of the ‘as- Business Benefits
is’ process of the client’s IT environment thus providing the
foundation for subsequent transformation. In the Watch Business Benefits
phase, which follows the Run phase, HCL observes the
Enhanced business performance through reduced process
steady state after one set of transformation, provides for Performance cycle times
role-based visibility for business activity-based monitoring,
Primary Benefit
operational incident management, performance and outage
information as well as process information for fine-tuning as Of performance and availability of business services
Visibility
required.
Rationalize Landscape
Real-time view of all elements and their linkages – processes,
apps, infra
The Discover phase is followed by suggesting options for
rationalization of the applications and infrastructure from the
Stability Proactive actions to prevent outages based on collected data
‘as-is’ phase to the ‘to-be’ stage to bring down the total costs
and create a unified IT environment. HCL will provide the
LSPs with the cost and benefits of each application element, Cost
Reduction in business costs through higher efficiency,
less redundancy
creating ‘what-if’ scenarios and business cases which can
then be shared with top management. This is then followed
Capacity through monthly performance maps, incidents through
by the response in line with business decisions. Planning root cause analysis, solutions through what-if analysis
Secondary Benefits
Respond
The Respond stage is characterized by process and
architecture transformation in the Build phase aligning the
client IT systems with the business goals of the organization.
In the Run phase, HCL will use its tools-based project
management and delivery to assess possible bottlenecks
and repeat problem areas. These will be highlighted for root
cause analysis by the team in order to bring efficiencies in
handling the support.
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