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Comparative Assessment of Life Sciences ITO Service Providers
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Comparative Assessment of Life Sciences ITO Service Providers

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With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services. Everest Group …

With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services. Everest Group assesses the capability of 14 ITO service providers specific to the life sciences sector and has maps them on Everest Group’s Performance | Experience | Ability | Knowledge (PEAK) Matrix. The PEAK Matrix is a composite index of a range of distinct metrics related to a provider’s capability and market success. HCL Technologies has been rated as a Star performer. HCL has built a significant revenue stream from IO services in existing life sciences engagements, to top up its already prominent presence in the AO space, enabling significant growth on a sizable revenue base.

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  • 1. Copyright © 2014 HCL Technologies Limited | www.hcltech.com Everest Group’s PEAK Matrix for Life Sciences ITO Service Providers Comparative Assessment of Life Sciences ITO Service Providers
  • 2. 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com Everest Groups’ PEAK Matrix Scope of the analysis  Industry: Life sciences (pharmaceuticals, biotechnology, and medical devices)  Services: Large (TCV >US$25 million), multi-year (>three years), and annuity- based application outsourcing  Geography: Global Sourcing model: Third- party ITO transactions; excludes shared services or captives
  • 3. 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com HCL has been recognized as a star performer in PEAK Matrix Everest Group selects Market Star Performers based on the relative YoY movement of each service provider on the PEAK Matrix
  • 4. 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com At a Glance CLICK TO DOWNLOAD WHITE PAPER  With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of the next generation of global services  Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches  Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories

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