A digital business process transformation which led to a global supply chain and logistics provider with a reduced customer on boarding time, improved single global system with unified processes, data and measurement metrics. The focus was on increasing digital footprint through automation of manual steps and increasing transparency. The key metrics targeted are on productivity improvement and customer satisfaction. The solution addressed decommissioning of 100% legacy systems, and has led to effective transformation by extending the maintenance and support. The solution created a reborn Digital enterprise with a new real-time Freight forwarding processes enabling interaction using a single app instance, achieved through API enabled architecture transformation.
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