1/7/2014
1/7/2014
The Communication Channel
Sender
(Encodes)

Medium

Noise
Feed back

1/7/2014

Sender
(Decodes)
Oral or Spoken Communication
 Advantages
 For long discussion
 Immediate feed back
 Nonverbal communication
 More eco...
 Advantages
 Precise complex information
 Keeps a record
 Helpful for memory

 Disadvantages
 Absence of nonverbal c...
 Advantages
 Send quick message
 encourage thoughtful discussion about the information
 Disadvantages
 Lose the emoti...
 Information overload

 Trust and credibility
 Time
 Filtering

 Emotions
 Message congruency

1/7/2014
Types of communication
Passive communication
 To make others happy
Aggressive communication
 To min or dominate
Asser...
1/7/2014

Qamar Farooq Hailey College of Commerce
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Conveying Verbal messages

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Interpersonal Skills

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Conveying Verbal messages

  1. 1. 1/7/2014
  2. 2. 1/7/2014
  3. 3. The Communication Channel Sender (Encodes) Medium Noise Feed back 1/7/2014 Sender (Decodes)
  4. 4. Oral or Spoken Communication  Advantages  For long discussion  Immediate feed back  Nonverbal communication  More economical  Disadvantages  Information overload  Too much material  Complex information  Beyond the level of understanding  Not time to process giving 1/7/2014
  5. 5.  Advantages  Precise complex information  Keeps a record  Helpful for memory  Disadvantages  Absence of nonverbal communication  Negative information  Controversial issues 1/7/2014
  6. 6.  Advantages  Send quick message  encourage thoughtful discussion about the information  Disadvantages  Lose the emotional aspects  Low human interaction 1/7/2014
  7. 7.  Information overload  Trust and credibility  Time  Filtering  Emotions  Message congruency 1/7/2014
  8. 8. Types of communication Passive communication  To make others happy Aggressive communication  To min or dominate Assertive communication  To keep contact line open 1/7/2014
  9. 9. 1/7/2014 Qamar Farooq Hailey College of Commerce

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