PLCMC Core Competencies

Developing Staff Support Skills Helene Blowers Public Service Technology Director The Public Library of Charlotte & Mecklenburg County NJLA, April 24, 2007

Technology Surge 2000 2001 2003 2004 2005 2006 2007
Explosion of technology options
Greater demand for services
Higher & Higher user expectations
Everyone is a creator

The Old Model Funding Technology Facilities Collections Staffing

The New Model Funding Highly Skilled & Trained Staff Technology Real & Virtual Collections Real & Virtual Facilities

PLCMC’s Information Technology Core Competencies Core I Core II Core III Core IV

Core I
Basic competencies, such as:
Accessing the Intranet
Entering timesheets in myHR
Printing
Saving files

Core 1 Pre-assessment

Core Competency Training:
Classroom led workshops
Online tutorials
Small branch sessions
Self-paced learning guides

“ Thanks. It was nice to learn what all the terminology. Now I feel like I could even take my PC at home apart with no problem.”

Core II Core I Core II
Patron support competencies, such as:
Searching the catalog
Using Horizon (ILS)

Core II

Insert copy of Core Word doc

Core I Core II Envisionware & LPT One Competencies Core III

Core III

Core III
Specific Technology Competencies
AV Knowledge
Imaging
Public Technology Training
Core I Core II Core III Core IV

Core IV

5 Month Blitz

Results

http://tinyurl.com/yo2zmh Core I Core II Core III Core IV

How the Core Competencies Effect Our Mission
Enables staff to be more technologically self-sufficient professionally and personally
Enables staff to assist the public more effectively thus providing increased levels of Service Excellence
Enables all staff to take part in lifelong learning of the community in regards to technology
Expanding minds, Empowering Individuals, enriching the community

four components to the PLCMC Core Competencies model.
Each “Core” is a building block for additional competencies.
Core I is the foundation on which all other competencies are built.
PLCMC’s Information Technology Core Competencies

Continuing the learning…

Technology Competencies and Training for Libraries by Sarah Houghton-Jan March/ April 2007 New Resource

2 tier Competencies : Patron Assistance and System Administration. Web Junction

Helene Blowers
[email_address]
LibraryBytes.com
Slides & links: LibraryBytes.com
Thank you!!

PLCMC Core Competencies

by hblowers on Apr 23, 2007

Accessibility

Categories

Tags

Upload Details

Usage Rights

1 Embed 5

Statistics

PLCMC Core Competencies — Presentation Transcript