PLCMC Core Competencies

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Presentation about PLCMC's CC program (developed by Lori Reed) for NJLA, April 2007

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  • This presentation was so valuable to me! We still have some staff who do not read/send e-mail! I think we can implement something similar and make great strides soon!

    Thank you so much!

    Best,

    Amy Kearns
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  • PLCMC Core Competencies

    1. 1. Developing Staff Support Skills Helene Blowers Public Service Technology Director The Public Library of Charlotte & Mecklenburg County NJLA, April 24, 2007
    2. 2. Technology Surge 2000 2001 2003 2004 2005 2006 2007 <ul><li>Explosion of technology options </li></ul><ul><li>Greater demand for services </li></ul><ul><li>Higher & Higher user expectations </li></ul><ul><li>Everyone is a creator </li></ul>
    3. 3. The Old Model Funding Technology Facilities Collections Staffing
    4. 4. The New Model Funding Highly Skilled & Trained Staff Technology Real & Virtual Collections Real & Virtual Facilities
    5. 6. PLCMC’s Information Technology Core Competencies Core I Core II Core III Core IV
    6. 8. Core I <ul><li>Basic competencies, such as: </li></ul><ul><li>Accessing the Intranet </li></ul><ul><li>Entering timesheets in myHR </li></ul><ul><li>Printing </li></ul><ul><li>Saving files </li></ul>
    7. 11. Core 1 Pre-assessment
    8. 12. Core Competency Training: <ul><li>Classroom led workshops </li></ul><ul><li>Online tutorials </li></ul><ul><li>Small branch sessions </li></ul><ul><li>Self-paced learning guides </li></ul>
    9. 13. “ Thanks. It was nice to learn what all the terminology. Now I feel like I could even take my PC at home apart with no problem.”
    10. 16. Core II Core I Core II <ul><li>Patron support competencies, such as: </li></ul><ul><li>Searching the catalog </li></ul><ul><li>Using Horizon (ILS) </li></ul>
    11. 17. Core II
    12. 21. <ul><li>Insert copy of Core Word doc </li></ul>
    13. 22. Core I Core II Envisionware & LPT One Competencies Core III
    14. 24. Core III
    15. 25. Core III <ul><li>Specific Technology Competencies </li></ul><ul><li>AV Knowledge </li></ul><ul><li>Imaging </li></ul><ul><li>Public Technology Training </li></ul>Core I Core II Core III Core IV
    16. 27. Core IV
    17. 28. 5 Month Blitz
    18. 29. Results
    19. 30. http://tinyurl.com/yo2zmh Core I Core II Core III Core IV
    20. 31. How the Core Competencies Effect Our Mission <ul><li>Enables staff to be more technologically self-sufficient professionally and personally </li></ul><ul><li>Enables staff to assist the public more effectively thus providing increased levels of Service Excellence </li></ul><ul><li>Enables all staff to take part in lifelong learning of the community in regards to technology </li></ul>Expanding minds, Empowering Individuals, enriching the community
    21. 32. <ul><li>four components to the PLCMC Core Competencies model. </li></ul><ul><li>Each “Core” is a building block for additional competencies. </li></ul><ul><li>Core I is the foundation on which all other competencies are built. </li></ul>PLCMC’s Information Technology Core Competencies
    22. 36. Continuing the learning…
    23. 37. Technology Competencies and Training for Libraries by Sarah Houghton-Jan March/ April 2007 New Resource
    24. 38. 2 tier Competencies : Patron Assistance and System Administration. Web Junction
    25. 39. <ul><li>Helene Blowers </li></ul><ul><li>[email_address] </li></ul><ul><li>LibraryBytes.com </li></ul><ul><li>Slides & links: LibraryBytes.com </li></ul>Thank you!!

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