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PLCMC Core Competencies

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Presentation about PLCMC's CC program (developed by Lori Reed) for NJLA, April 2007

Presentation about PLCMC's CC program (developed by Lori Reed) for NJLA, April 2007

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  • This presentation was so valuable to me! We still have some staff who do not read/send e-mail! I think we can implement something similar and make great strides soon!

    Thank you so much!

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    Amy Kearns
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PLCMC Core Competencies PLCMC Core Competencies Presentation Transcript

  • Developing Staff Support Skills Helene Blowers Public Service Technology Director The Public Library of Charlotte & Mecklenburg County NJLA, April 24, 2007
  • Technology Surge 2000 2001 2003 2004 2005 2006 2007
    • Explosion of technology options
    • Greater demand for services
    • Higher & Higher user expectations
    • Everyone is a creator
  • The Old Model Funding Technology Facilities Collections Staffing
  • The New Model Funding Highly Skilled & Trained Staff Technology Real & Virtual Collections Real & Virtual Facilities
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  • PLCMC’s Information Technology Core Competencies Core I Core II Core III Core IV
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  • Core I
    • Basic competencies, such as:
    • Accessing the Intranet
    • Entering timesheets in myHR
    • Printing
    • Saving files
  •  
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  • Core 1 Pre-assessment
  • Core Competency Training:
    • Classroom led workshops
    • Online tutorials
    • Small branch sessions
    • Self-paced learning guides
  • “ Thanks. It was nice to learn what all the terminology. Now I feel like I could even take my PC at home apart with no problem.”
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  • Core II Core I Core II
    • Patron support competencies, such as:
    • Searching the catalog
    • Using Horizon (ILS)
  • Core II
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    • Insert copy of Core Word doc
  • Core I Core II Envisionware & LPT One Competencies Core III
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  • Core III
  • Core III
    • Specific Technology Competencies
    • AV Knowledge
    • Imaging
    • Public Technology Training
    Core I Core II Core III Core IV
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  • Core IV
  • 5 Month Blitz
  • Results
  • http://tinyurl.com/yo2zmh Core I Core II Core III Core IV
  • How the Core Competencies Effect Our Mission
    • Enables staff to be more technologically self-sufficient professionally and personally
    • Enables staff to assist the public more effectively thus providing increased levels of Service Excellence
    • Enables all staff to take part in lifelong learning of the community in regards to technology
    Expanding minds, Empowering Individuals, enriching the community
    • four components to the PLCMC Core Competencies model.
    • Each “Core” is a building block for additional competencies.
    • Core I is the foundation on which all other competencies are built.
    PLCMC’s Information Technology Core Competencies
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  • Continuing the learning…
  • Technology Competencies and Training for Libraries by Sarah Houghton-Jan March/ April 2007 New Resource
  • 2 tier Competencies : Patron Assistance and System Administration. Web Junction
    • Helene Blowers
    • [email_address]
    • LibraryBytes.com
    • Slides & links: LibraryBytes.com
    Thank you!!