Developing Staff Support Skills Helene Blowers Public Service Technology Director The Public Library of Charlotte & Mecklenburg County NJLA, April 24, 2007

Technology Surge 2000 2001 2003 2004 2005 2006 2007 Explosion of technology options Greater demand for services Higher & Higher user expectations Everyone is a creator

Explosion of technology options

Greater demand for services

Higher & Higher user expectations

Everyone is a creator

The Old Model Funding Technology Facilities Collections Staffing

The New Model Funding Highly Skilled & Trained Staff Technology Real & Virtual Collections Real & Virtual Facilities

PLCMC’s Information Technology Core Competencies Core I Core II Core III Core IV

Core I Basic competencies, such as: Accessing the Intranet Entering timesheets in myHR Printing Saving files

Basic competencies, such as:

Accessing the Intranet

Entering timesheets in myHR

Printing

Saving files

Core 1 Pre-assessment

Core Competency Training: Classroom led workshops Online tutorials Small branch sessions Self-paced learning guides

Classroom led workshops

Online tutorials

Small branch sessions

Self-paced learning guides

“ Thanks. It was nice to learn what all the terminology. Now I feel like I could even take my PC at home apart with no problem.”

Core II Core I Core II Patron support competencies, such as: Searching the catalog Using Horizon (ILS)

Patron support competencies, such as:

Searching the catalog

Using Horizon (ILS)

Core II

Insert copy of Core Word doc

Insert copy of Core Word doc

Core I Core II Envisionware & LPT One Competencies Core III

Core III

Core III Specific Technology Competencies AV Knowledge Imaging Public Technology Training Core I Core II Core III Core IV

Specific Technology Competencies

AV Knowledge

Imaging

Public Technology Training

Core IV

5 Month Blitz

Results

http://tinyurl.com/yo2zmh Core I Core II Core III Core IV

How the Core Competencies Effect Our Mission Enables staff to be more technologically self-sufficient professionally and personally Enables staff to assist the public more effectively thus providing increased levels of Service Excellence Enables all staff to take part in lifelong learning of the community in regards to technology Expanding minds, Empowering Individuals, enriching the community

Enables staff to be more technologically self-sufficient professionally and personally

Enables staff to assist the public more effectively thus providing increased levels of Service Excellence

Enables all staff to take part in lifelong learning of the community in regards to technology

four components to the PLCMC Core Competencies model. Each “Core” is a building block for additional competencies. Core I is the foundation on which all other competencies are built. PLCMC’s Information Technology Core Competencies

four components to the PLCMC Core Competencies model.

Each “Core” is a building block for additional competencies.

Core I is the foundation on which all other competencies are built.

Continuing the learning…

Technology Competencies and Training for Libraries by Sarah Houghton-Jan March/ April 2007 New Resource

2 tier Competencies : Patron Assistance and System Administration. Web Junction

Helene Blowers [email_address] LibraryBytes.com Slides & links: LibraryBytes.com Thank you!!

Helene Blowers

[email_address]

LibraryBytes.com

Slides & links: LibraryBytes.com