Design, Development and Evaluation of a Library’s Enquiry Automatic Feedback (LEAF) system  Proposal for Research Model Ap...
Morphing a Reference Model For Library Users Into An Internet Community June 1, 2009 Property Idea of Hazman Aziz, 2008 Re...
The End Goal <ul><li>Establish A Quick Communicate </li></ul><ul><ul><li>What is this?  Usefulness </li></ul></ul><ul><ul>...
From Model Into Knowledge Service Build On Top A Customized Interactive Platform Responsibilities for interaction Speed & ...
So What Is The Difference In LEAF 2.0 <ul><li>Locomotion </li></ul><ul><li>Pages </li></ul><ul><li>Sites </li></ul><ul><li...
Achieving the End Goal <ul><li>Understanding the Hype Cycle of Reference Tools </li></ul><ul><li>Using the Technology Acce...
Hype Cycle of Reference Tools : Introduction & Understanding  <ul><li>Reference Tools </li></ul>Ask A Question  Questions ...
The Hype Cycle June 1, 2009 Property Idea of Hazman Aziz, 2008
Plotting the various system  into the hype cycle : Part 1 June 1, 2009 Property Idea of Hazman Aziz, 2008
Plotting the various system into  the hype cycle using case studies : Part 2 June 1, 2009 Property Idea of Hazman Aziz, 2008
Determine the type of systems that librarians would embrace based on the hype cycle June 1, 2009 Property Idea of Hazman A...
Validation on decision development with introduction of Technology Acceptance Model + LibQual June 1, 2009 Property Idea o...
Able to address the end goals June 1, 2009 Property Idea of Hazman Aziz, 2008
Using the Technology Acceptance Model June 1, 2009 Property Idea of Hazman Aziz, 2008
Using LibQual Keywords: AS – Affiliated of Services LP – Library as a place IC – Information Control June 1, 2009 Property...
How is this does Questionnaires Methodology (For Hype Cycle) June 1, 2009 Property Idea of Hazman Aziz, 2008
How is this does Questionnaires Methodology (For TAM) Awareness Ques. Part 7 (1-5) Peer & Lib Support & Encouragement Ques...
How is this does Questionnaires Methodology (For LibQual) <ul><li>Questions that related to LibQual Model </li></ul><ul><l...
The Estimated Matrix TAM (PU+PEU) + ATU + IA LibQual AS+ IC+ LP Overall  (where the estimation level of adoption of  techn...
What is the Outcome :  LEAF 2.0 (Phase 1 Beta) <ul><li>Improved Design Interface based on Web 2.0 </li></ul><ul><li>Creati...
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Design, Development and Evaluation of a Library's Enquiry Automatic Feedback (LEAF) System

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Library Enquiry Automatic Feedback pools all library-related questions and answers in one location. This is a postgraduate dissertation project. For more information, please check out at http://hazmanaziz.com

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  • 06/01/09 Property Idea of Hazman Aziz, 2008 - http://hazmanaziz.com Property Idea of Hazman Aziz, 2008
  • Design, Development and Evaluation of a Library's Enquiry Automatic Feedback (LEAF) System

    1. 1. Design, Development and Evaluation of a Library’s Enquiry Automatic Feedback (LEAF) system Proposal for Research Model Approval June 1, 2009 Master of Science (Information Studies) Nanyang Technological University Student: Nurhazman Abdul Aziz Supervisor: Prof. Theng Ying Leng
    2. 2. Morphing a Reference Model For Library Users Into An Internet Community June 1, 2009 Property Idea of Hazman Aziz, 2008 Responsibilities for interaction Speed & Reliability Accessibility (ease of use) Potential for deliver contents User bonding Interactivity Technical infrastructure Service value Foster for interaction
    3. 3. The End Goal <ul><li>Establish A Quick Communicate </li></ul><ul><ul><li>What is this? Usefulness </li></ul></ul><ul><ul><li>How do I use it? Usability </li></ul></ul><ul><ul><li>Why should I care? Desirability </li></ul></ul>June 1, 2009 Property Idea of Hazman Aziz, 2008
    4. 4. From Model Into Knowledge Service Build On Top A Customized Interactive Platform Responsibilities for interaction Speed & Reliability Accessibility (ease of use) Potential for deliver contents User bonding Interactivity Technical infrastructure Service value Foster for interaction X Library Reference Services Reference Work Operations (Usefulness) Knowledge based Technology (Ease of Use) Semantic Web Social Computing Taxonomy Constraint Programming Algorithm Algorithm Push & Pull Desirability Care Interactive Intuitive effective efficient Robust availability Subject Work June 1, 2009 Property Idea of Hazman Aziz, 2008
    5. 5. So What Is The Difference In LEAF 2.0 <ul><li>Locomotion </li></ul><ul><li>Pages </li></ul><ul><li>Sites </li></ul><ul><li>Webmasters </li></ul><ul><li>Services </li></ul><ul><li>Rich Interactions </li></ul><ul><li>Contents Experience </li></ul><ul><li>Everyone </li></ul>June 1, 2009 Property Idea of Hazman Aziz, 2008
    6. 6. Achieving the End Goal <ul><li>Understanding the Hype Cycle of Reference Tools </li></ul><ul><li>Using the Technology Acceptance Model </li></ul><ul><li>Making the Technology Acceptance Model Unique (introducing LIBQuad) </li></ul><ul><li>Moving to Phase 2 </li></ul><ul><li>Beyond LEAF & the Potential (Moving Up into Business Interface Intelligence) in the Library Science Industry </li></ul>June 1, 2009 Property Idea of Hazman Aziz, 2008
    7. 7. Hype Cycle of Reference Tools : Introduction & Understanding <ul><li>Reference Tools </li></ul>Ask A Question Questions & Answer System Frequent Asked Questions Ask A Librarian Ask Us Online Help System Online Support System Customer Relationship Management System Feedback System Knowledge Based System Virtual Reference Digital Reference June 1, 2009 Property Idea of Hazman Aziz, 2008
    8. 8. The Hype Cycle June 1, 2009 Property Idea of Hazman Aziz, 2008
    9. 9. Plotting the various system into the hype cycle : Part 1 June 1, 2009 Property Idea of Hazman Aziz, 2008
    10. 10. Plotting the various system into the hype cycle using case studies : Part 2 June 1, 2009 Property Idea of Hazman Aziz, 2008
    11. 11. Determine the type of systems that librarians would embrace based on the hype cycle June 1, 2009 Property Idea of Hazman Aziz, 2008
    12. 12. Validation on decision development with introduction of Technology Acceptance Model + LibQual June 1, 2009 Property Idea of Hazman Aziz, 2008
    13. 13. Able to address the end goals June 1, 2009 Property Idea of Hazman Aziz, 2008
    14. 14. Using the Technology Acceptance Model June 1, 2009 Property Idea of Hazman Aziz, 2008
    15. 15. Using LibQual Keywords: AS – Affiliated of Services LP – Library as a place IC – Information Control June 1, 2009 Property Idea of Hazman Aziz, 2008
    16. 16. How is this does Questionnaires Methodology (For Hype Cycle) June 1, 2009 Property Idea of Hazman Aziz, 2008
    17. 17. How is this does Questionnaires Methodology (For TAM) Awareness Ques. Part 7 (1-5) Peer & Lib Support & Encouragement Ques. Part 7 (6-15) Capabilities Ques. Part 8 (1-5) Availability of Support Ques. Part 8 (6-8) Access to System Ques. Part 8 (9-13) Prior Experience Ques. Part 8 (14-17) Perceived Usefulness Questions Part 2 Q2.1 Q2.2 Q2.3 Q2.4 Q2.5 Perceived Ease of Use Questions Part 3 Q3.1 Q3.2 Q3.3 Q3.4 Q3.5 Attitude Towards Use Questions Part 4 Q4.1 Q4.2 Q4.3 Q4.4 Q4.5 Actual System Use Intention Attitude Questions Part 5 Q5.1 Q5.2 Q5.3 Q5.4 Q5.5 Q5.6 Q5.7 Q5.8 Q5.9 Q5.10 Q5.11 Q5.12 Q5.13 Q5.14 Q5.15 Self-Efficacy Ques. Part 8 (18-23) June 1, 2009 Property Idea of Hazman Aziz, 2008
    18. 18. How is this does Questionnaires Methodology (For LibQual) <ul><li>Questions that related to LibQual Model </li></ul><ul><li>Access to Information </li></ul><ul><ul><li>2.1, 2.4, 2.5, 3.1, 3.2, 3.4, 5.3, 8.3.1, 8.3.2, </li></ul></ul><ul><ul><li>8.3.3, 8.3.4, 8.3.5, 8.4.3 , 8.4.4 , 8.4.5, 8.4.6 </li></ul></ul><ul><li>Affect of Services </li></ul><ul><ul><li>2.2, 2.3, 3.5, 4.1, 4.2, 4.3, 5.2, 7.2.1, 7.2.2, </li></ul></ul><ul><ul><li>7.2.3, 7.2.4, , 7.2.5, , 8.3.1, </li></ul></ul><ul><li>Library as Place (Virtual) </li></ul><ul><ul><li>4.5, 5.1, 7.1.1, 7.1.2, 7.1.3, 7.1.4, 7.1.5, 8.3.2, </li></ul></ul><ul><li>Personal Control </li></ul><ul><ul><li>3.3, 4.3, 5.4, 5.5, 5.6, 5.7, 5.8,5.9, 5.10, 6.1, </li></ul></ul><ul><ul><li>6.2, 6.3, 6.4, 6.5 , 7.3.1, 7.3.2, 7.3.3, 7.3.4, </li></ul></ul><ul><ul><li>7.3.5, 8.1.1, 8.1.2, 8.1.3, 8.1.4 , 8.1.5, 8.2.1, </li></ul></ul><ul><ul><li>8.2.2 , 8.2.3, 8.4. </li></ul></ul>June 1, 2009 Property Idea of Hazman Aziz, 2008
    19. 19. The Estimated Matrix TAM (PU+PEU) + ATU + IA LibQual AS+ IC+ LP Overall (where the estimation level of adoption of technology meets level of operation) Leads to future development (or studies) , as the interface architecture is conceptualized in the foundation of phase one <ul><ul><li>Why should I care? Desirability </li></ul></ul><ul><ul><li>What is this? Usefulness </li></ul></ul><ul><ul><li>How do I use it? Usability </li></ul></ul>Customer Relationship Management | Social Computing | Knowledge Syndication Service Level Management | Business Intelligent | Marketing | etc <ul><ul><li>Any follow development? Continuality </li></ul></ul>June 1, 2009 Property Idea of Hazman Aziz, 2008
    20. 20. What is the Outcome : LEAF 2.0 (Phase 1 Beta) <ul><li>Improved Design Interface based on Web 2.0 </li></ul><ul><li>Creating a “knowledge foundation” </li></ul><ul><li>Empowering constituents with self-service </li></ul><ul><li>Empowering frontline staff </li></ul><ul><li>Unifying communications across channels </li></ul><ul><li>Actively listening to constituents </li></ul><ul><li>Breaking down internal barriers </li></ul><ul><li>Talking to constituents </li></ul><ul><li>Creating a sphere of social networks (or community) </li></ul><ul><li>Continuous measurement and improvement </li></ul>June 1, 2009 Property Idea of Hazman Aziz, 2008

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