Fully integrated ecommerce solution Delivering results, revenue and order value growth Brief: Improve the look and feel, search, navigation, usability and merchandising aspects of the site Deliver consistent and improved brand and cross-channel buying experience A platform to support strong and persuasive merchandising Deliverables: Innovative layered dynamic querying with attribute filter navigation feature Interactive product image zoom with drag Appropriately targeted rich media emails via customer segmentation Streamlined checkout flow Appropriate and persuasive cross and up selling spots Results: Low abandonment rates Increased sales Engaging, interactive & enjoyable buying experience (customer)

Brief:

Improve the look and feel, search, navigation, usability and merchandising aspects of the site

Deliver consistent and improved brand and cross-channel buying experience

A platform to support strong and persuasive merchandising

Deliverables:

Innovative layered dynamic querying with attribute filter navigation feature

Interactive product image zoom with drag

Appropriately targeted rich media emails via customer segmentation

Streamlined checkout flow

Appropriate and persuasive cross and up selling spots

Results:

Low abandonment rates

Increased sales

Engaging, interactive & enjoyable buying experience (customer)

B2C ecommerce platform Delivering business using leading marketing tools Brief: Leverage large loyal customer base to increase cross-channel sales Provide a micro-site vehicle that enables the acquisition of new customers Deliver consistent brand and cross-channel buying experience A platform that supports strong and persuasive merchandising Deliverables: Clear, simple, accessible and usable information architecture and navigational structures Interactive product image zoom with drag Web 2.0 Social Network – Instant Messaging feature to email products and bookmarked pages to friends Appropriately targeted rich media emails via customer segmentation Streamlined checkout flow to minimize basket abandonment Seamless transition between affiliate youth oriented sites Results: Increased sales Engaging, interactive and enjoyable buying experience for the customer

Brief:

Leverage large loyal customer base to increase cross-channel sales

Provide a micro-site vehicle that enables the acquisition of new customers

Deliver consistent brand and cross-channel buying experience

A platform that supports strong and persuasive merchandising

Deliverables:

Clear, simple, accessible and usable information architecture and navigational structures

Interactive product image zoom with drag

Web 2.0 Social Network – Instant Messaging feature to email

products and bookmarked pages to friends

Appropriately targeted rich media emails via customer segmentation

Streamlined checkout flow to minimize basket abandonment

Seamless transition between affiliate youth oriented sites

Results:

Increased sales

Engaging, interactive and enjoyable buying experience for the customer

International ecommerce solution Delivering results, leading ecommerce functionality Brief: Change wider public perception of brand Speedo Deliver consistent brand and cross-channel buying experience A platform that supports strong and persuasive merchandising Deliver large amounts of background products information/features in an easily digestible format Deliverables: Clear, simple, accessible and usable information architecture Interactive product image zoom with drag Fast Facts – Tool-Tip feature that delivers supplementary product information in a non-obtrusive manner Appropriately targeted rich media emails via customer segmentation Streamlined checkout flow to minimize basket abandonment Appropriate and persuasive cross and up selling spots throughout the customer buying experience that increases basket size Results: Low abandonment rates / Increased sales Engaging, interactive and enjoyable buying experience for the customer

Brief:

Change wider public perception of brand Speedo

Deliver consistent brand and cross-channel buying experience

A platform that supports strong and persuasive merchandising

Deliver large amounts of background products information/features in an easily digestible format

Deliverables:

Clear, simple, accessible and usable information architecture

Interactive product image zoom with drag

Fast Facts – Tool-Tip feature that delivers supplementary product information in a non-obtrusive manner

Appropriately targeted rich media emails via customer segmentation

Streamlined checkout flow to minimize basket abandonment

Appropriate and persuasive cross and up selling spots throughout the customer buying experience that increases basket size

Results:

Low abandonment rates / Increased sales

Engaging, interactive and enjoyable buying experience for the customer

B2B eCommerce for international expansion Delivering business efficiency for Waitrose Brief: Develop a requirement specification as to the business needs Deliver a solution to automate B2B business process to support: Capability to handle high growth in product range Increased turnover – fourfold Improve efficiency/speed of process Increase in product offering (B2B) from 3,000 to 15,000 Deliverables: Clearly defined specification signed off by the business An automated and optimised export B2B business process Integrated solution (communicating with Waitrose legacy systems) A resilient and secure order processing system Intuitive customer interface Results: A fully automated solution has been delivered that integrates with a legacy system and offers the user a clear and intuitive user interface The solution has the capability to reduce order processing time from weeks to hours

Brief:

Develop a requirement specification as to the business needs

Deliver a solution to automate B2B business process to support:

Capability to handle high growth in product range

Increased turnover – fourfold

Improve efficiency/speed of process

Increase in product offering (B2B) from 3,000 to 15,000

Deliverables:

Clearly defined specification signed off by the business

An automated and optimised export B2B business process

Integrated solution (communicating with Waitrose legacy systems)

A resilient and secure order processing system

Intuitive customer interface

Results:

A fully automated solution has been delivered that integrates with a legacy system and offers the user a clear and intuitive user interface

The solution has the capability to reduce order processing time from weeks to hours

B2B eCommerce, UK and International Delivering business efficiency for Tomy Brief: Build a new B2B Extranet to support TOMY ambitions to grow its customer base and increase future sales by implementing business efficiency Deliverables: Replace paper-based order process that required a sales rep visit with a fully automated and secure order processing channel Use e-marketing to communicate with retailers and drive orders A User friendly Interface that improves the customer’s buying experience Tools that allow customers to manage their Tomy accounts A facility to capture invaluable Customer feedback A fully automated solution integrating with TOMY’s legacy Central Products Database Results: Tomy now have a fully automated B2B solution with full online and email marketing capability, which supports a fully automated order process through integration with Tomy systems. The delivered solution enhances the Tomy sales team efficiency and greatly increases the speed and accuracy of order processing.

Brief:

Build a new B2B Extranet to support TOMY ambitions to grow its customer base and increase future sales by implementing business efficiency

Deliverables:

Replace paper-based order process that required a sales rep visit with a fully automated and secure order processing channel

Use e-marketing to communicate with retailers and drive orders

A User friendly Interface that improves the customer’s buying experience

Tools that allow customers to manage their Tomy accounts

A facility to capture invaluable Customer feedback

A fully automated solution integrating with TOMY’s legacy Central Products Database

Results:

Tomy now have a fully automated B2B solution with full online and email marketing capability, which supports a fully automated order process through integration with Tomy systems. The delivered solution enhances the Tomy sales team efficiency and greatly increases the speed and accuracy of order processing.

B2C delivering a new marketing method Delivering business growth opportunity for Morplan Brief: To deliver an ecommerce site that will enable multiple store fronts: Morplan (shop fitting and accessories) Showcase plus - a store selling only showcases (Morplan catalog) Morplan Eair Multiple future sites that will follow Enhance the user experience to improve conversation rates and basket size Provide real-time stock information Deliverables: Implemented Websphere Commerce v6 Platform Integration with SAP, QAS, and Commidea (i.e. payment plug-in) Refinement of the look, feel, and usability of the existing Morplan site New Showcase plus site Results: Morplan have delivered an enhanced customer experience site that is easy to navigate and delivers valuable real-time stock information. They also have the ability to launch multiple sites, to launch new sites very quickly and cheaply to try marketing concepts (like Showcase plus ).

Brief:

To deliver an ecommerce site that will enable multiple store fronts:

Morplan (shop fitting and accessories)

Showcase plus - a store selling only showcases (Morplan catalog)

Morplan Eair

Multiple future sites that will follow

Enhance the user experience to improve conversation rates and

basket size

Provide real-time stock information

Deliverables:

Implemented Websphere Commerce v6 Platform

Integration with SAP, QAS, and Commidea (i.e. payment plug-in)

Refinement of the look, feel, and usability of the existing Morplan site

New Showcase plus site

Results:

Morplan have delivered an enhanced customer experience site that is easy to navigate and delivers valuable real-time stock information. They also have the ability to launch multiple sites, to launch new sites very quickly and cheaply to try marketing concepts (like Showcase plus ).

B2C ecommerce platform Delivering flexible and scalable solution Brief: Leverage large customer base to increase cross-channel sales Provide a micro-site vehicle for the acquisition of new customers Deliver consistent brand and cross-channel buying experience A platform that supports strong and persuasive merchandising Deliverables: Clear, simple, accessible and usable information architecture and navigational structures Interactive product image zoom with drag Interactive Fast Facts – Tool-Tip feature Web 2.0 Social Network – Instant Messaging feature to email products and bookmarked pages to friends Appropriately targeted rich media emails (customer segmentation) Streamlined checkout flow to minimize basket abandonment Appropriate and persuasive cross and up selling spots throughout the customer buying experience that increases basket size Results: Increased sales Engaging, interactive enjoyable buying experience for the customer

Brief:

Leverage large customer base to increase cross-channel sales

Provide a micro-site vehicle for the acquisition of new customers

Deliver consistent brand and cross-channel buying experience

A platform that supports strong and persuasive merchandising

Deliverables:

Clear, simple, accessible and usable information architecture and navigational structures

Interactive product image zoom with drag

Interactive Fast Facts – Tool-Tip feature

Web 2.0 Social Network – Instant Messaging feature to email products and bookmarked pages to friends

Appropriately targeted rich media emails (customer segmentation)

Streamlined checkout flow to minimize basket abandonment

Appropriate and persuasive cross and up selling spots throughout the customer buying experience that increases basket size

Results:

Increased sales

Engaging, interactive enjoyable buying experience for the customer

Delivering IT solution for UK’s largest Academy Delivering high value cost effective solution to Academies Brief: To provide an ICT solution that motivates, supports and transforms learning across the curriculum Deliverables: A flexible cabling, telephone and network infrastructure A Virtual Learning Environment Audiovisual aids in every classroom Thin Client technology, dramatically reducing the cooling required - vastly reducing running costs IP Telephony providing hot-desking and Unified Messaging Results: The informed design, creation of an environment focusing on the needs of the learner, and provision of ubiquitous access to ICT within a well planned infrastructure resulted in an award-winning outcome for the Thomas Deacon Academy.

Brief:

To provide an ICT solution that motivates, supports and transforms learning across the curriculum

Deliverables:

A flexible cabling, telephone and network infrastructure

A Virtual Learning Environment

Audiovisual aids in every classroom

Thin Client technology, dramatically reducing the cooling required - vastly reducing running costs

IP Telephony providing hot-desking and Unified Messaging

Results:

The informed design, creation of an environment focusing on the needs of the learner, and provision of ubiquitous access to ICT within a well planned infrastructure resulted in an award-winning outcome for the Thomas Deacon Academy.

Relocation to new HQ and warehouse Delivering cost effective service for Carpetright Brief: To provide a flexible, cost-effective IT solution for this leading retailer’s Global Head Office and 500,000ft 2 warehouse Deliverables: Design of flexible cabling, telephone, network and WAN systems Development of infrastructure to support the fully automated carpet cutting operation Project Management for the development, tender and implementation of the IT for the 300-person office Results: A project delivered on time, within budget and with no loss of business time Reductions in cost achieved through our tendering process, off-set the professional fees for the project

Brief:

To provide a flexible, cost-effective IT solution for this leading retailer’s Global Head Office and 500,000ft 2 warehouse

Deliverables:

Design of flexible cabling, telephone, network and WAN systems

Development of infrastructure to support the fully automated carpet cutting operation

Project Management for the development, tender and implementation of the IT for the 300-person office

Results:

A project delivered on time, within budget and with no loss of business time

Reductions in cost achieved through our tendering process, off-set the professional fees for the project

Programme Management Consultancy Delivering results for Thomson Reuters Brief: Reuters Trade Registration System (RTNS) is the most significant recent entrant into the Financial Straight Thru Processing (STP) marketplace and is now experiencing rapid take up with customers To accommodate that speed of take up a review of the internal on-boarding process was required with rapid adoption of improved programme management procedures In addition, every effort needed to be made to assist Clients in improving their on-boarding process. Deliverables: An interim programme Manager to set up new improved processes and procedures A revamped on-boarding process with improved Client documentation Development of an administration system with CRM capabilities enabling all delivery stakeholders to monitor progress and to react quickly to roadblocks Results: Reduction in time-to-onboard by 50% Four-fold Increase in publishing clients

Brief:

Reuters Trade Registration System (RTNS) is the most significant recent entrant into the Financial Straight Thru Processing (STP) marketplace and is now experiencing rapid take up with customers

To accommodate that speed of take up a review of the internal on-boarding process was required with rapid adoption of improved programme management procedures

In addition, every effort needed to be made to assist Clients in improving their on-boarding process.

Deliverables:

An interim programme Manager to set up new improved processes and procedures

A revamped on-boarding process with improved Client documentation

Development of an administration system with CRM capabilities enabling all delivery stakeholders to monitor progress and to react quickly to roadblocks

Results:

Reduction in time-to-onboard by 50%

Four-fold Increase in publishing clients

B2C ecommerce platform Delivering high quality brand image Brief: Leverage large loyal customer base to increase cross-channel sales Provide a vehicle that enables the acquisition of new customers Deliver consistent brand and cross-channel buying experience A platform that supports strong and persuasive merchandising Deliverables: An engaging interactive Carousel navigation feature Clear, simple, accessible and usable standard navigational structures Interactive product image zoom with drag and product movie clips Customer product ratings and reviews Appropriately targeted rich media emails via customer segmentation Streamlined checkout flow to minimize basket abandonment Appropriate & persuasive cross and up selling spots throughout the customer buying experience that increases basket size Results: Increased sales Engaging, interactive & enjoyable buying experience for the customer

Brief:

Leverage large loyal customer base to increase cross-channel sales

Provide a vehicle that enables the acquisition of new customers

Deliver consistent brand and cross-channel buying experience

A platform that supports strong and persuasive merchandising

Deliverables:

An engaging interactive Carousel navigation feature

Clear, simple, accessible and usable standard navigational structures

Interactive product image zoom with drag and product movie clips

Customer product ratings and reviews

Appropriately targeted rich media emails via customer segmentation

Streamlined checkout flow to minimize basket abandonment

Appropriate & persuasive cross and up selling spots throughout

the customer buying experience that increases basket size

Results:

Increased sales

Engaging, interactive & enjoyable buying experience for the customer

Technical Management: Fixed Income Migration Brief: Having hit capacity limits for both Software and hardware, and also nearing the end of its supportable lifecycle, the system hosting our client’s Fixed Income database required urgent attention. Deliverables: The database and associated applications needed migrating to new hardware and upgrading to current software versions. This would deliver cost a reduction and extend the product’s supportable life cycle. Results: Cybercom provided a total project solution which included specification, project management and development resources to perform the migration. The new system was delivered fully tested and ready to run on time and in budget. A sudden failure on the old system brought the implementation date forward, Cybercom’s ability to react quickly to events made this possible.

Brief:

Having hit capacity limits for both Software and hardware, and also nearing the end of its supportable lifecycle, the system hosting our client’s Fixed Income database required urgent attention.

Deliverables:

The database and associated applications needed migrating to new hardware and upgrading to current software versions. This would deliver cost a reduction and extend the product’s supportable life cycle.

Results:

Cybercom provided a total project solution which included specification, project management and development resources to perform the migration.

The new system was delivered fully tested and ready to run on time and in budget.

A sudden failure on the old system brought the implementation date forward, Cybercom’s ability to react quickly to events made this possible.

Programme and Project Management Delivering business efficiency, technology refresh Brief: Complete a business transformation project, migrating a key database, and associated products, to new technology to allow the closure of a number of development centres The project must be delivered without any customer impact Deliverables: Creating the project management structure to control 20+ sub-projects and 200+ resources across several locations and involving multiple stake holders Results: Working closely with Reuters, Cybercom set up communications, planned, implemented and managed the project to complete the database migration. As with any project this involved combining unique activities with existing process and procedures. Cybercom provided Reuters with the experience, tools and skills to tackle a project of this size and complexity.

Brief:

Complete a business transformation project, migrating a key database, and associated products, to new technology to allow the closure of a number of development centres

The project must be delivered without any customer impact

Deliverables:

Creating the project management structure to control 20+ sub-projects and 200+ resources across several locations and involving multiple stake holders

Results:

Working closely with Reuters, Cybercom set up communications, planned, implemented and managed the project to complete the database migration.

As with any project this involved combining unique activities with existing process and procedures.

Cybercom provided Reuters with the experience, tools and skills to tackle a project of this size and complexity.

Business Analysis & Design Navigation and Financial Content Service Brief: Reuters wishes to be able to show the user information related to the selected entity e.g. a stock or a country. The relation will also depend upon the Reuters product being used and its knowledge of the user Deliverables: The solution was to build an XML service based upon an “inversion” of the Reuters search database. In the inversion, the service retrieves information categorising the chosen asset as opposed to finding an asset based upon categorisation information. The service allows for standard Reuters links and also can be customised directly by clients to add their own links. Screen content and layout in a number of products is also driven by this service. Results: Cybercom designed the service and identified the data sources required. The service is a success and is now in live running in a number of Reuters products.

Brief:

Reuters wishes to be able to show the user information related to the selected entity e.g. a stock or a country. The relation will also depend upon the Reuters product being used and its knowledge of the user

Deliverables:

The solution was to build an XML service based upon an “inversion” of the Reuters search database. In the inversion, the service retrieves information categorising the chosen asset as opposed to finding an asset based upon categorisation information. The service allows for standard Reuters links and also can be customised directly by clients to add their own links. Screen content and layout in a number of products is also driven by this service.

Results:

Cybercom designed the service and identified the data sources required. The service is a success and is now in live running in a number of Reuters products.

Business Analysis & Design Financial Mid-Tier Information Products Brief: Reuters faced a great deal of competition in the mid-tier range of financial information platforms. It was losing sales in this market through problems of relatively high cost of ownership for clients. Deliverables: The solution was to build a new range of products that were cheaper to deploy and support. The range is web-based and uses data from a number of different services including the navigation, content and search services designed and developed by Cybercom. Results: Cybercom supplied a financial business analyst who identified viable data sources for the products, advised on the data content required to support product screens and how the various sources should be merged. Cybercom managed the programme to implement and roll-out the new products.

Brief:

Reuters faced a great deal of competition in the mid-tier range of financial information platforms. It was losing sales in this market through problems of relatively high cost of ownership for clients.

Deliverables:

The solution was to build a new range of products that were cheaper to deploy and support. The range is web-based and uses data from a number of different services including the navigation, content and search services designed and developed by Cybercom.

Results:

Cybercom supplied a financial business analyst who identified viable data sources for the products, advised on the data content required to support product screens and how the various sources should be merged.

Cybercom managed the programme to implement and roll-out the new products.