Chapter nine diversity

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Chapter nine diversity

  1. 1. Chapter Nine Diversity-Communication: Making Relationships Work1. What is cultural competence? The ability to understand and appreciate differences among people and adjust behavior in ways that enhance, rather than detract from , relationships and communication. How can you develop it? Becoming more understanding.2. How can you communicate effectively? Adjust to communication styles: I dentify your styles: Put your knowledge of communication styles to use: Adjust to communication styles between generations3. How can you make the most of personal relationships? By using positive relationship strategies: Plug into communication technology without losing touch: Manage Conflict: Manage Anger: Avoid destruction relationships:

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