Scott Smith And The Spirit Of Hospitality Brochure, March 27

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Scott Smith And The Spirit Of Hospitality Brochure, March 27

  1. 1. The Hospitality Skills Other Seminars Training Series prepares employees Welcome Home: Superior Skills for Valet, Scott Michael Smith for a particular position, and contains sections Door, and Bell Staff on job knowledge, task lists, task breakdowns, Presents and job tips. The series can be customized Front Office: Guest Service Professionalism easily with specifics about the property or the position. The program will prepare employees Employee Training Customers for Keeps: Providing to pass the written exam and skills proficiency testing necessary for certification. Exceptional Guest Service and Development Hospitality Skills Training and Certification Hospitality Communication: Interacting Programs for the for: with Confidence Hospitality Industry  Restaurant Server Success from the Start: Getting the Right  Bartender People the First Time  Laundry Attendant Tackling Turnover: Keep Good People  Kitchen Steward Once You Get Them  PBX Operator  Concierge Visionary Leadership  Bell Attendant  Reservationists Results-Oriented Leadership  Front Desk Representatives  Guestroom Attendant Building High Energy Teams  Cocktail Server  Room Service Attendant Time Management: Stop the Clock  Banquet Set-up staff Putting the “Pro” in Problem Solving  Banquet Server  Bus Person Success from the Start: Recruiting the  Retail Cashier Right Way  Maintenance staff  Valet Attendant All seminars are in English and customized for your audience. Presentations and training are available as full-day or half-day seminars. Telephone: +66 (0) 89 230 7987 Fax : +66 035 323 949 E-mail: scottsmith@au.edu hawaiiscott@hotmail.com
  2. 2. Supervisory Skill Builders is a nine workbook modular series, designed in a unique structure and tailored specifically for your property. Sessions include: The Spirit of Hospitality  You as a Supervisor- highlights the key elements of effective. supervisory and management -Delivering Quality Guest Service skills  Leadership- outlines the key Service is the spirit of hospitality, and the points of successful leadership. enhanced "Spirit of Hospitality" certification  Staffing and Scheduling-learn program from the Educational Institute of the to recruit for maximum American Hotel & Lodging Association performance, forecast labor shows employees how to provide the kind of needs, develop work schedules, service that builds guest loyalty and increases arrange staff positions. occupancy.  Handling Problems and Conflict- defines strategies for prioritizing aggravations and implementing solutions. Service Skills for Front Desk  Motivation and Team Building- provides the essentials Employees will increase the service for effective motivation and skills of your front desk employees and the teambuilding to lower turnover efficiency of your property with this rates and absenteeism, while comprehensive program that covers the full stimulating quality service. range and scope of front desk service skills  Improving Employee The Spirit of Hospitality featuring Delivering such as: Performance- shows supervisors Quality Guest Service showcases: the essentials for fine tuning their  Reading guests and skills, including setting standards, anticipating their needs coaching, and conducting  Tips for improving service quality performance reviews  Skills for exceeding guest  Dealing with challenging  Time Management- shows the expectations essentials for time management.  How to handle guest complaints check-ins/check-outs  Improving Communication- effectively illustrates that positive interaction  Five simple steps for delivering  Putting business building and approach-ability are major quality guest service sales techniques into action elements in all areas of  Employee motivational techniques management.  Testimonials from experienced  Working proactively with  Conducting Orientation and industry employees and sample irate guests Training- Develop positive scenarios attitudes with a new employee
  3. 3. right from the start. This module provides countless techniques for welcoming the trainee.

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