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Using ICT Volunteers


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Presentation by John Davies to the West London Network Conference 2007.

Presentation by John Davies to the West London Network Conference 2007.

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  • 1. Using ICT Volunteers Working strategically with ICT professionals volunteering in the community and voluntary sector West London Network Conference 9 July 2007 John Davies
  • 2. Introductions
    • John Davies
    • iT4Communities
    • ICT Hub
    • Participants – volunteers, managers? What would you like to get from this short session?
  • 3. iT4Communities
    • Employ IT professionals who have worked in VCS to help ‘define projects’
    • Encourage IT professionals to volunteer in the VCS & only work with skilled IT workers
    • Have delivered £2m in value of volunteering projects since 2002 across 1,000s of projects
    • Approx. 20 volunteer projects per month start
    • Provide advice and information
  • 4. ICT issues in the VCS (& Volunteers)
    • Money/funding 
    • Need for impartial advice 
    • Delivered at real low cost 
    • Strategic projects and expenditure 
    • Management and user level involvement 
    • Understanding the issues 
    • Training & support 
  • 5. What do you need help with – what can volunteers do?
    • Volunteers work best for you if:
      • A project has a clear aim and clear end
      • They are experienced and bring well developed skills
      • You can give the time they need to ask questions and ensure they understand the aims of the organisation
  • 6. VCS and Volunteers
    • Have good policies and processes
    • Lots of experience of working with volunteers
    • So why are ICT volunteers different?
    • Are they different?
  • 7. Minimising risk What tends to go wrong?
    • Volunteers enthusiastic but unskilled
    • A friend of a friend
    • Time commitments of Volunteers
    • Unsuitable solution
    • Inappropriate implementation
    • Culture/communication complications
    • They leave and the knowledge leaves
  • 8. Costs associated with ICT Volunteers and ICT Projects
    • Staff Time
    • Management
    • Training
    • Sustainability
    • Associated costs (e.g. hardware & web hosting)
  • 9. How to be Successful
    • Choose the right project & define it
    • Choose the right volunteer
    • Plan & place strategically
    • Set your goal
    • Use other support
    • Use iT4C and others...
  • 10. The Right Project
    • Not mission critical
    • Not in a hurry
    • Not without the support of the organisation’s board/other staff
    • Well planned – know your aims
    • Well managed
    • Well supported
  • 11. Some example ICT Volunteer Opportunities
  • 12. A Quick Website
    • “ We need a simple website explaining the services that we will be offering, which needs to be ready for our project launch next month.”
  • 13. New Network, new staff
    • “ I am responsible for the IT in our 10 person organisation. At present we have a mix of stand alone and peer to peer machines. We have just had a new server donated and I was about to install a network, but I have been offered another job and I’m moving on. We really do need the upgrade to a server-client network – it’s a fairly simple job and as my post won’t be filled for several months I’d like a volunteer to do the installation.”
  • 14. Advice & Guidance
    • “ We have just raised some funding for a systems upgrade. We need someone to help us with the tendering process, and the selection of a supplier.”
  • 15. Added Volunteer Value
    • Can you use your Volunteer creatively
      • use a project manager volunteer
      • get a volunteer to write a website brief
    • Virtual Volunteering
    • Work strategically alongside other forms of ICT support
  • 16. Sources of help
    • Information
        • ICT Hub knowledgebase
        • Volunteer England (general volunteer info)
        • iT4C Website
    • Volunteers
        • iT4Communities
        • Volunteer Centres
        • Media Trust
        • Pro Help
        • Universities and local companies
  • 17. Any Questions?
        • John Davies
        • t: 020 7796 2144 / 07736 798802
        • e: