My UX-FU

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For the Auckland Meetup Oct 2010
This describes how I learned my craft in User Experience and lessons learned. I'm a work in progress.

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My UX-FU

  1. 1. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010By Haunani Pao, CUAUser Experience Designerhaunani@gmail.comUX Meetup Auckland5 October 2010My UX-FU
  2. 2. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010Not all knowledge is contained inonly one school - a hula proverb
  3. 3. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010About MeYour life experiences and culture will influence your work.
  4. 4. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010Life in Corporate America• First gig out of University -Fair Isaac• I really liked it, I totally enjoyed mycolleagues. Very Smart People.• The web was the new big thing everyonetalked about in the bay area.• Learning policy helped finance the cost –classes, costs, etcNon-web gigs can offer a foundation in project processes.Capitalize on your company’s learning policies.
  5. 5. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010Life in Corporate America• First web gig Fireman’s Fund Insurance• Political - strife over ownership• Found brilliance in a mentor and a maverickteam• Threw myself into design and process• We created our UX process and digital designstandards• Learned from everything - Books, Sites,Classes, Consultants, Colleagues• Got HFI certified• Projects were diverse and interestingCorporate life is political, but you have to deal with it.Gather your mentors as you go.
  6. 6. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010Evangelizing UX and creating Standards• Creating standards and process out of nothing• Teamwork is key• Have a plan for communication• Show and Tell – show the quick wins• Education sessions• Involve the users• Be open to critical feedback• Get a stakeholder(s)• Accomplish more with a committed team• If you can find better, do it!Have a plan, communicate often, set achievable goals, revise.Learn from failures and publicize successes
  7. 7. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010Volunteer opportunitiesIf you love somethingHelp othersShare knowledgeParticipate
  8. 8. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010Goin’ Freelance• Contracted with Human Factors International• I enjoyed the academic culture• Learned a lot of techniques• As a consultant - got paid to be opinionated• Be uber organized• Get used to not having a steady paycheck.• Had to be mindful of the mood of client andtheir motivationsConsultant life – the client expects you to be an expertLearn to be comfortable giving presentations and facilitationWork Smart - Know when “it’s good enough”Pay attention to the little things even when the situation change
  9. 9. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010Start Up Mode• Start up Gig – id8• Excellent people to work with, not too formalof a process• This was full consultant mode, blog,tutorials, introduce UX process• Lots of travel and working at all hours• Pay and compensation was excellent• Introduced to iRise – an expensivesimulation tool• Made redundant when the 2008 economicdownturn happened. ;)Use tools to streamline your processRemember, start up goes where themoney is.No money..no gig.
  10. 10. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010Enjoy Redundancy – Do something newExplore your creativity
  11. 11. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010Stranger in a strange landBe flexible, be open minded, ask questionsJump in and get involvedBe Curious – it’s ok not have all the answers
  12. 12. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010Recap1. Your life experiences and culture will influence your work.2. Capitalize on your company’s learning policies.3. Corporate life is political, but you have to deal with it.4. Gather your mentors as you go.5. When evangelizing UX, have a plan, communicate often, set achievablegoals, revise.6. Learn from failures and publicize successes7. Volunteer - Help other, share knowledge, Participate8. Consultant life – learn to be comfortable giving presentations andfacilitation9. Work smarter, know when it’s good enough10.Be uber organized11. Start-up goes where the money is. No money…no gig.12.Use redundancy to explore other interests. Explore Creativity.13.Be flexible, be open-minded, ask questions14.Jump in and get involved15.Be Curious – it’s ok not have all the answers
  13. 13. Haunani Pao, CUA haunani@gmail.com twitter:haunanipao UX Meetup, 5, October 2010Thank you for your timeHaunani has 10 years experience with UserExperience (UX) and User Centric Design(UCD). In 2003, she received her CertifiedUsability Analysis (CUA) designation fromHuman Factors International.She is an advocate and practitioner of the UserExperience (UX) methodology as a strategist,designer, analyst and architect to providehuman factors expertise and project deliverablessuch as expert reviews, information architecture,interaction design models and usability testing.She works collaboratively within theorganization for the successful definition anddesign of web experiences and applications.Haunani Pao, CUAUser Experience Designerhaunani@gmail.comTwitter: haunanipaoAuckland, New Zealand

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