Topics Covered : What is Communication? Types of Communication Barriers of Communication

1. Communication Skills

2. “Communication is everything that
anyone can gets paid for ..and if you
cannot effectively
communicate…You will pay instead
of getting paid”.
-Doug Firebaugh

3. What is Communication?
An attempt to share meaning by transmitting messages
among people.
A means to share ideas ,messages or
attitudes that produce a degree
of understanding.
The art and technique of using
words effectively to impart
information or ideas.

4. Ways of Communication
Words 7%
Body Language
55%
Tone 38%

5. Types of Communication
1-Verbal
verbal communication is that where the other person can
hear you whatever you are saying through speaking or
talking you are conveying the message directly to the person
or listener which would be very easy to understand.
Examples
•Speaking
•Listening
•Understanding

6. Types of Communication
1-Non-Verbal
verbal communication is that where you don’t speak you
use other means to transit or exchange the message or
information to the concern person.
Examples
•Body language
•Sign language
•Eye contact

7. Barriers to Communication
• Noise
• Inappropriate Medium
• Assumptions
• Emotions
• Language Differences
• Poor Listening Skills
• Distractions

8. Hearing vs. Listening
• Hearing natural, physical and passive process.
• Listening physical as well as mental
active learned process,
a skill.

9. Internalize SLUSA Technique
 Stop
 Listen
 Understand
 Soothe
 Answer
 SUSPEND YOUR JUDGEMENT
 Think – Talk – Act
 Reversal of the order is suicidal

10. Way it is Model
Your Perception Makes A Difference
The Way I see it The Way You see it
The way it is

11. Three Minutes Test
 Read everything before doing anything.
 Print your name in the upper right-hand corner of the paper.
 Circle the word name in sentence two.
 Draw five small squares in the upper left-hand corner of this paper.
 Call your name aloud.
 Write your name again under the second title of this page.
 After the first title write YES, YES, YES.
 Draw a circle around sentence five.
 Put X in the lower left-hand corner of this paper.
 If you are enjoying this test, say YES if not say NO.
 On the right margin of this paper, multiply 69 by 7.
 Draw a rectangle around this multiplication you just performed.
 If you have followed all the direction to this point, write I HAVE.
 On the left margin of the paper add 69 and 98.
 Say out loud, I am nearly finished. I have followed directions.
 If you are the first to this point say, I am the leader in the following directions.
 Now that you have finished reading carefully as instructed in sentence One. Attempt sentence
number Two.