The Art of Growth - Presentation

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  • 1. UBL – Hassan Bin Rizwan
    The Art of Growth
  • 2. Are You Smarter than a 5th Grader?
  • 3. Important Stuff
    Setting Standards
    What setting you want today?
    Formal or Informal?
    What learning environment would you prefer?
    Lecture-based or interactive?
    Would you like others to talk on the phone during the program?
    Would you like to receive rewards for good performance?
  • 4. Important Stuff
    Setting Standards
    Not a training program
    This is an EXPERIENCE – Learning Experience for ALL of us
    Be ready to give and receive constructive criticism
  • 5. Learning Contract
    A contract between YOU and YOURSELF
    Write ONLY what you want to remember later
    Not more than 10 points
    “The Only Barrier to Learning the Truth is to Assume You Already Know It”
    Confucius
  • 6. Understanding the Expectation Game
    First Rule of Business
  • 7. Your Role as a Supervisor
    10/1/2011
    7
  • 8. Your Role as a Supervisor
    10/1/2011
    8
  • 9. 5 Fingers – 5 Tools
  • 10. It’s the Start that Stops Most People
    Setting Goals
  • 11. The Columbus Disease
    10/1/2011
    11
    Learn - Energize - Inspire
  • 12.
  • 13. SMARTER Goals
  • 14. Using SMARTER as a Planning Tool
    10/1/2011
    14
    S
    M
    A
    R
    T
    E
    R
    S
    M
    A
    R
    T
    E
    R
    S
    M
    A
    R
    T
    E
    R
  • 15. SMART Goals
    10/1/2011
    15
  • 16. Secret Message
    10/1/2011
    16
  • 17. 5 Fingers – 5 Tools
  • 18. Using CSFs and KPIs to Achieve Effective Execution
    Executing Effectively
  • 19. PERFORMANCE
    10/1/2011
    19
  • 20. P.E.R.F.O.R.M.
    10/1/2011
    20
    Purpose
    Clarity
    Result oriented
    Individual’s roles are clearly understood
  • 21. P.E.R.F.O.R.M.
    10/1/2011
    21
    Empowerment
    Members are allowed to make decisions for their roles
    SOPs authorize members to make decisions and hold them accountable
  • 22. P.E.R.F.O.R.M.
    10/1/2011
    22
    Relationships
    No favoritism by the leader
    Open and supportive
    Disagreements are respected – not taken personally
  • 23. P.E.R.F.O.R.M.
    10/1/2011
    23
    Flexibility
    Leader is willing to listen to ‘different’ ideas
    Members adapt to the different changes
    Multiple solutions are explored when faced with problems
  • 24. P.E.R.F.O.R.M.
    10/1/2011
    24
    Output
    Performance standards are set high
    Output is expected of high quality
    High quality output by one person is set as a benchmark
  • 25. P.E.R.F.O.R.M.
    10/1/2011
    25
    Recognition
    Save the spotlight for your team
    Individual’s efforts are recognized among all members
    Praise in public – reprimand in private
  • 26. P.E.R.F.O.R.M.
    10/1/2011
    26
    Morale
    Individual’s feel good about the team
    Members understand the contribution the team is making to the organizational effort and their careers
  • 27. ABC of Performance Measurement
    Success Factors
    Elements or factors that help you achieve certain objectives
    Examples
    ‘Timely completion of work’
    ‘Maintaining discipline’
    ‘Achieving targets’
    ‘learning and growing’
    10/1/2011
    27
  • 28. ABC of Performance Measurement
    KPIs
    Ways to measure success quantifiably
    Examples
    ‘No of new customers acquired’ - Sales
    ‘Employee turnover’ - HR
    ‘Mean Time Between Failure’ - Operations
    ‘Availability of system’ - IT
    10/1/2011
    28
  • 29. 5 Essentials of KPIs
    10/1/2011
    29
  • 30. 5 Essentials of KPIs
    10/1/2011
    30
  • 31. 5 Essentials of KPIs
    10/1/2011
    31
  • 32. 5 Essentials of KPIs
    10/1/2011
    32
  • 33. 5 Essentials of KPIs
    10/1/2011
    33
  • 34. 5 Fingers – 5 Tools
  • 35. Your Days will Never Have More than 24 Hrs!!!
    Time Management
  • 36. Time Management Matrix
    10/1/2011
    36
    Urgent
    Not Urgent
    I
    Crises
    Pressing Problems
    Deadlines
    II
    Planning
    Preparation
    Prevention
    Important
    III
    Interruption
    Some Calls/Emails
    Some Meetings
    IV
    Junk Mail
    Some calls
    Escape Activities
    Not Important
  • 37. Important Or Urgent
    10/1/2011
    Learn - Energize - Inspire
    37
    • Importance and urgency are not the same things. An urgent task is not necessarily important and an important task may not necessarily be urgent
    Time
    Important
    Important + Urgent
    Procrastination
    Reactive
    Proactive
  • 38. Research!!
    10/1/2011
    38
    Urgent
    Not Urgent
    I
    20-25%
    25-30%
    II
    65-80%
    15-20%
    Important
    III
    15-20%
    50-60%
    IV
    1-2%
    4-5%
    Not Important
  • 39. How Well You Manage Your Time
    10/1/2011
    39
  • 40. Insight
    10/1/2011
    40
    Goal Setting (Questions 6, 10, 14, 15)
    Prioritization (Questions 1, 4, 8, 9, 13, 14, 15)
    Managing Interruptions (Questions 5, 9, 11, 12)
    Procrastination (Questions 2, 10, 12)
    Scheduling (Questions 3, 7, 12)
  • 41. 5 Fingers – 5 Tools
  • 42. Motivation is the Diet of Consistently High Performers
    Motivation
  • 43. What Motivates You?
    Motivators
    Status
    Power
    Material Rewards
    Autonomy
    Expertise
    Creativity
    Affiliation
    Search of Meaning
    Security
    10/1/2011
    43
  • 44. Motivators
    10/1/2011
    44
  • 45. Maslow’s Need Theory
    Our needs influence our behavior
    Needs appear in the order of importance
    One advances to the next level once the previous is satisfied
    10/1/2011
    45
  • 46. 5 Fingers – 5 Tools
  • 47. Dr. Robinson’s Dilemma !!
  • 48. A Must-Have for the Team Leader
    10/1/2011
    48
  • 49. 49
    OWN
    YOUR
    FEELINGS
    VENT
    IT
    OUT
    LEADERSHIP PICKLES
  • 50. 10/1/2011
    Hassan Bin Rizwan
    50