Supervisory Toolkit - Team Bonding & Leadership
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    Supervisory Toolkit - Team Bonding & Leadership Supervisory Toolkit - Team Bonding & Leadership Presentation Transcript

    • Supervisory toolkit
      Team Management & Leadership
      4/23/2011
      1
    • Are You Smarter than A 5th Grader?
      Information
      10 sets of instructions
      Complete the exercise as a group
      Team that finishes first …
      Team that finishes last …
      4/23/2011
      2
    • 4/23/2011
      3
    • Important Stuff
      Setting Standards
      What setting you want today?
      Formal or Informal?
      What learning environment would you prefer?
      Lecture-based or interactive?
      Would you like others to talk on the phone during the program?
      Would you like to receive rewards for good performance?
      4/23/2011
      4
    • Important Stuff
      Setting Standards
      Not a training program
      This is an EXPERIENCE – Learning Experience for ALL of us
      Be ready to give and receive constructive criticism
      4/23/2011
      5
    • My Intro
      4/23/2011
      6
    • My Intro
      4/23/2011
      7
    • My Intro
      4/23/2011
      8
    • Learning Contract
      A contract between YOU and YOURSELF
      Write ONLY what you want to remember later
      Not more than 10 points
      “The Only Barrier to Learning the Truth is to Assume You Already Know It”
      Confucius
      9
    • Develop Strong Connection Among Your Team Members
      Team Bonding
      4/23/2011
      10
    • Team Culture
      4/23/2011
      11
    • Team Culture
      4/23/2011
      12
    • Team Culture
      4/23/2011
      13
    • Dr. Robinson’s Dilemma !!
    • A Must-Have for the Team Leader
      4/23/2011
      15
    • Develop Strong Connection Among Your Team Members
      Getting Your Teams to PERFORM
      4/23/2011
      16
    • P.E.R.F.O.R.M.
      4/23/2011
      17
      Purpose
      Clarity
      Result oriented
      Individual’s roles are clearly understood
    • P.E.R.F.O.R.M.
      4/23/2011
      18
      Empowerment
      Members are allowed to make decisions for their roles
      SOPs authorize members to make decisions and hold them accountable
    • P.E.R.F.O.R.M.
      4/23/2011
      19
      Relationships
      No favoritism by the leader
      Open and supportive
      Disagreements are respected – not taken personally
    • P.E.R.F.O.R.M.
      4/23/2011
      20
      Flexibility
      Leader is willing to listen to ‘different’ ideas
      Members adapt to the different changes
      Multiple solutions are explored when faced with problems
    • P.E.R.F.O.R.M.
      4/23/2011
      21
      Output
      Performance standards are set high
      Output is expected of high quality
      High quality output by one person is set as a benchmark
    • P.E.R.F.O.R.M.
      4/23/2011
      22
      Recognition
      Save the spotlight for your team
      Individual’s efforts are recognized among all members
      Praise in public – reprimand in private
    • P.E.R.F.O.R.M.
      4/23/2011
      23
      Morale
      Individual’s feel good about the team
      Members understand the contribution the team is making to the organizational effort and their careers
    • Ex: Creating a Marketing Plan
      4/23/2011
      24
      Situation
      You are in the marketing department of the company that wants to launch a new product. The company CEO has asked for your help in designing the initial product marketing communication.
      Objective
      Keeping the target market in mind, design the product and highlight ONLY its benefits to the customers. Tell them why they should buy your product.
      Sell Ice (or ice-made products) to the Eskimos Living in the North Pole
    • Developing Strategies to Deal with Challenging Team Situations
      Team Challenges
      4/23/2011
      25
    • Challenging Team Situations
      4/23/2011
      26
      Decision making
      Delayed or slow
      Disagreements
      Domination
      By a member or a group
      Group Think
      Conformity
      No disagreements
      Responsibility
      When responsibility is shared, no one takes it
    • Lets Learn From Geese
    • Challenging Individual Situations
      4/23/2011
      28
      How do deal with the following people?
      One who talks too much
      One who stays silent
      One who distracts a lot
      One who argues a lot
      One who isn’t much interested
    • 29
      Team Thinking – the bridge crossing
      4 people called persons A,B,C & D need to cross a bridge. It’s night time. Each person takes a different amount of time to cross the bridge.
      Person A: 1 Minute
      Person B: 2 Minutes
      Person C: 5 Minutes
      Person D: 10 Minutes
      If they cross in a pair, the time taken to cross is calculated as the time taken by the slowest person in the pair (i.e. for B&C to cross together takes 5 minutes)
      The bridge is weak so they can only cross at a maximum of 2 people at a time.
      As it is night time they need a torch to cross the bridge and only have one between them.
      What is the shortest time it will take to get everyone across the bridge?
    • Using the AIDA approach to get your team to take ACTION
      Motivate to ACTION
      4/23/2011
      30
    • Attention
      4/23/2011
      Hassan Bin Rizwan
      31
      Delivery
      Self Talk
      Distraction
      Interest Level
      Need to be Involved
    • Interest
      4/23/2011
      Hassan Bin Rizwan
      32
      Ask
      Relate
      Partner
      WIIFT
    • Desire
      4/23/2011
      Hassan Bin Rizwan
      33
      The Elevator Pitch
      Activate the Imagination
      Connect with Emotions
      Show the Savings
    • Action
      4/23/2011
      Hassan Bin Rizwan
      34
      Focus on One
      The Urgency of NOW
      Additional Incentive
      Prevent Negative Consequences
    • Situation : Cost Cutting Measures
      4/23/2011
      35
    • Best Way to Give Expertise, Empowerment and Growth
      Delegation
      4/23/2011
      36
    • Delegation
      4/23/2011
      37
    • Why People Don’t Delegate
      4/23/2011
      38
    • Different Levels of Delegation
      4/23/2011
      39
    • 40
      OWN
      YOUR
      FEELINGS
      VENT
      IT
      OUT
      LEADERSHIP PICKLES
    • 4/23/2011
      Hassan Bin Rizwan
      41