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Supervisory toolkit<br />Team Management & Leadership<br />4/23/2011<br />1<br />
Are You Smarter than A 5th Grader?<br />Information<br />10 sets of instructions<br />Complete the exercise as a group<br ...
4/23/2011<br />3<br />
Important Stuff<br />Setting Standards<br />What setting you want today?<br />Formal or Informal?<br />What learning envir...
Important Stuff<br />Setting Standards<br />Not a training program<br />This is an EXPERIENCE – Learning Experience for AL...
My Intro<br />4/23/2011<br />6<br />
My Intro<br />4/23/2011<br />7<br />
My Intro<br />4/23/2011<br />8<br />
Learning Contract<br />A contract between YOU and YOURSELF<br />Write ONLY what you want to remember later<br />Not more t...
Develop Strong Connection Among Your Team Members<br />Team Bonding<br />4/23/2011<br />10<br />
Team Culture<br />4/23/2011<br />11<br />
Team Culture<br />4/23/2011<br />12<br />
Team Culture<br />4/23/2011<br />13<br />
Dr. Robinson’s Dilemma !!<br />
A Must-Have for the Team Leader<br />4/23/2011<br />15<br />
Develop Strong Connection Among Your Team Members<br />Getting Your Teams to PERFORM<br />4/23/2011<br />16<br />
P.E.R.F.O.R.M.<br />4/23/2011<br />17<br />Purpose<br />Clarity<br />Result oriented<br />Individual’s roles are clearly u...
P.E.R.F.O.R.M.<br />4/23/2011<br />18<br />Empowerment<br />Members are allowed to make decisions for their roles<br />SOP...
P.E.R.F.O.R.M.<br />4/23/2011<br />19<br />Relationships<br />No favoritism by the leader<br />Open and supportive<br />Di...
P.E.R.F.O.R.M.<br />4/23/2011<br />20<br />Flexibility<br />Leader is willing to listen to ‘different’ ideas<br />Members ...
P.E.R.F.O.R.M.<br />4/23/2011<br />21<br />Output<br />Performance standards are set high<br />Output is expected of high ...
P.E.R.F.O.R.M.<br />4/23/2011<br />22<br />Recognition<br />Save the spotlight for your team<br />Individual’s efforts are...
P.E.R.F.O.R.M.<br />4/23/2011<br />23<br />Morale<br />Individual’s feel good about the team<br />Members understand the c...
Ex: Creating a Marketing Plan<br />4/23/2011<br />24<br />Situation<br />You are in the marketing department of the compan...
Developing Strategies to Deal with Challenging Team Situations<br />Team Challenges<br />4/23/2011<br />25<br />
Challenging Team Situations<br />4/23/2011<br />26<br />Decision making<br />Delayed or slow<br />Disagreements<br />Domin...
Lets Learn From Geese<br />
Challenging Individual Situations<br />4/23/2011<br />28<br />How do deal with the following people?<br />One who talks to...
29<br />Team Thinking – the bridge crossing<br />4 people called persons A,B,C & D need to cross a bridge. It’s night time...
Using the AIDA approach to get your team to take ACTION<br />Motivate to ACTION<br />4/23/2011<br />30<br />
Attention<br />4/23/2011<br />Hassan Bin Rizwan<br />31<br />Delivery<br />Self Talk<br />Distraction<br />Interest Level<...
Interest<br />4/23/2011<br />Hassan Bin Rizwan<br />32<br />Ask <br />Relate <br />Partner<br />WIIFT<br />
Desire<br />4/23/2011<br />Hassan Bin Rizwan<br />33<br />The Elevator Pitch<br />Activate the Imagination<br />Connect wi...
Action<br />4/23/2011<br />Hassan Bin Rizwan<br />34<br />Focus on One<br />The Urgency of NOW<br />Additional Incentive<b...
Situation : Cost Cutting Measures<br />4/23/2011<br />35<br />
Best Way to Give Expertise, Empowerment and Growth<br />Delegation<br />4/23/2011<br />36<br />
Delegation<br />4/23/2011<br />37<br />
Why People Don’t Delegate<br />4/23/2011<br />38<br />
Different Levels of Delegation<br />4/23/2011<br />39<br />
40<br />OWN <br />YOUR <br />FEELINGS<br />VENT <br />IT <br />OUT<br />LEADERSHIP PICKLES<br />
4/23/2011<br />Hassan Bin Rizwan<br />41<br />
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Supervisory Toolkit - Team Bonding & Leadership

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Transcript of "Supervisory Toolkit - Team Bonding & Leadership"

  1. 1. Supervisory toolkit<br />Team Management & Leadership<br />4/23/2011<br />1<br />
  2. 2. Are You Smarter than A 5th Grader?<br />Information<br />10 sets of instructions<br />Complete the exercise as a group<br />Team that finishes first …<br />Team that finishes last … <br />4/23/2011<br />2<br />
  3. 3. 4/23/2011<br />3<br />
  4. 4. Important Stuff<br />Setting Standards<br />What setting you want today?<br />Formal or Informal?<br />What learning environment would you prefer?<br />Lecture-based or interactive?<br />Would you like others to talk on the phone during the program?<br />Would you like to receive rewards for good performance?<br />4/23/2011<br />4<br />
  5. 5. Important Stuff<br />Setting Standards<br />Not a training program<br />This is an EXPERIENCE – Learning Experience for ALL of us<br />Be ready to give and receive constructive criticism<br />4/23/2011<br />5<br />
  6. 6. My Intro<br />4/23/2011<br />6<br />
  7. 7. My Intro<br />4/23/2011<br />7<br />
  8. 8. My Intro<br />4/23/2011<br />8<br />
  9. 9. Learning Contract<br />A contract between YOU and YOURSELF<br />Write ONLY what you want to remember later<br />Not more than 10 points<br />“The Only Barrier to Learning the Truth is to Assume You Already Know It”<br />Confucius<br />9<br />
  10. 10. Develop Strong Connection Among Your Team Members<br />Team Bonding<br />4/23/2011<br />10<br />
  11. 11. Team Culture<br />4/23/2011<br />11<br />
  12. 12. Team Culture<br />4/23/2011<br />12<br />
  13. 13. Team Culture<br />4/23/2011<br />13<br />
  14. 14. Dr. Robinson’s Dilemma !!<br />
  15. 15. A Must-Have for the Team Leader<br />4/23/2011<br />15<br />
  16. 16. Develop Strong Connection Among Your Team Members<br />Getting Your Teams to PERFORM<br />4/23/2011<br />16<br />
  17. 17. P.E.R.F.O.R.M.<br />4/23/2011<br />17<br />Purpose<br />Clarity<br />Result oriented<br />Individual’s roles are clearly understood<br />
  18. 18. P.E.R.F.O.R.M.<br />4/23/2011<br />18<br />Empowerment<br />Members are allowed to make decisions for their roles<br />SOPs authorize members to make decisions and hold them accountable<br />
  19. 19. P.E.R.F.O.R.M.<br />4/23/2011<br />19<br />Relationships<br />No favoritism by the leader<br />Open and supportive<br />Disagreements are respected – not taken personally<br />
  20. 20. P.E.R.F.O.R.M.<br />4/23/2011<br />20<br />Flexibility<br />Leader is willing to listen to ‘different’ ideas<br />Members adapt to the different changes<br />Multiple solutions are explored when faced with problems<br />
  21. 21. P.E.R.F.O.R.M.<br />4/23/2011<br />21<br />Output<br />Performance standards are set high<br />Output is expected of high quality<br />High quality output by one person is set as a benchmark<br />
  22. 22. P.E.R.F.O.R.M.<br />4/23/2011<br />22<br />Recognition<br />Save the spotlight for your team<br />Individual’s efforts are recognized among all members<br />Praise in public – reprimand in private<br />
  23. 23. P.E.R.F.O.R.M.<br />4/23/2011<br />23<br />Morale<br />Individual’s feel good about the team<br />Members understand the contribution the team is making to the organizational effort and their careers<br />
  24. 24. Ex: Creating a Marketing Plan<br />4/23/2011<br />24<br />Situation<br />You are in the marketing department of the company that wants to launch a new product. The company CEO has asked for your help in designing the initial product marketing communication. <br />Objective<br />Keeping the target market in mind, design the product and highlight ONLY its benefits to the customers. Tell them why they should buy your product. <br />Sell Ice (or ice-made products) to the Eskimos Living in the North Pole<br />
  25. 25. Developing Strategies to Deal with Challenging Team Situations<br />Team Challenges<br />4/23/2011<br />25<br />
  26. 26. Challenging Team Situations<br />4/23/2011<br />26<br />Decision making<br />Delayed or slow<br />Disagreements<br />Domination<br />By a member or a group<br />Group Think<br />Conformity <br />No disagreements<br />Responsibility<br />When responsibility is shared, no one takes it<br />
  27. 27. Lets Learn From Geese<br />
  28. 28. Challenging Individual Situations<br />4/23/2011<br />28<br />How do deal with the following people?<br />One who talks too much<br />One who stays silent<br />One who distracts a lot<br />One who argues a lot<br />One who isn’t much interested<br />
  29. 29. 29<br />Team Thinking – the bridge crossing<br />4 people called persons A,B,C & D need to cross a bridge. It’s night time. Each person takes a different amount of time to cross the bridge. <br />Person A: 1 Minute<br />Person B: 2 Minutes<br />Person C: 5 Minutes<br />Person D: 10 Minutes<br />If they cross in a pair, the time taken to cross is calculated as the time taken by the slowest person in the pair (i.e. for B&C to cross together takes 5 minutes)<br />The bridge is weak so they can only cross at a maximum of 2 people at a time. <br />As it is night time they need a torch to cross the bridge and only have one between them. <br />What is the shortest time it will take to get everyone across the bridge?<br />
  30. 30. Using the AIDA approach to get your team to take ACTION<br />Motivate to ACTION<br />4/23/2011<br />30<br />
  31. 31. Attention<br />4/23/2011<br />Hassan Bin Rizwan<br />31<br />Delivery<br />Self Talk<br />Distraction<br />Interest Level<br />Need to be Involved<br />
  32. 32. Interest<br />4/23/2011<br />Hassan Bin Rizwan<br />32<br />Ask <br />Relate <br />Partner<br />WIIFT<br />
  33. 33. Desire<br />4/23/2011<br />Hassan Bin Rizwan<br />33<br />The Elevator Pitch<br />Activate the Imagination<br />Connect with Emotions<br />Show the Savings<br />
  34. 34. Action<br />4/23/2011<br />Hassan Bin Rizwan<br />34<br />Focus on One<br />The Urgency of NOW<br />Additional Incentive<br />Prevent Negative Consequences<br />
  35. 35. Situation : Cost Cutting Measures<br />4/23/2011<br />35<br />
  36. 36. Best Way to Give Expertise, Empowerment and Growth<br />Delegation<br />4/23/2011<br />36<br />
  37. 37. Delegation<br />4/23/2011<br />37<br />
  38. 38. Why People Don’t Delegate<br />4/23/2011<br />38<br />
  39. 39. Different Levels of Delegation<br />4/23/2011<br />39<br />
  40. 40. 40<br />OWN <br />YOUR <br />FEELINGS<br />VENT <br />IT <br />OUT<br />LEADERSHIP PICKLES<br />
  41. 41. 4/23/2011<br />Hassan Bin Rizwan<br />41<br />
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