Supervisory toolkit<br />Goal Achievement & Task Management<br />4/23/2011<br />1<br />
Reversing Pyramid<br />4/23/2011<br />2<br />
Important Stuff<br />Setting Standards<br />What setting you want today?<br />Formal or Informal?<br />What learning envir...
Important Stuff<br />Setting Standards<br />Not a training program<br />This is an EXPERIENCE – Learning Experience for AL...
My Intro<br />4/23/2011<br />5<br />
My Intro<br />4/23/2011<br />6<br />
My Intro<br />4/23/2011<br />7<br />
Learning Contract<br />A contract between YOU and YOURSELF<br />Write ONLY what you want to remember later<br />Not more t...
Understanding the Expectation Game<br />Your ROLE as a Supervisor<br />4/23/2011<br />9<br />
Your Role as a Supervisor<br />4/23/2011<br />10<br />
Your Role as a Supervisor<br />4/23/2011<br />11<br />
Set SMART Goals that MOTIVATE<br />Setting Goals<br />4/23/2011<br />12<br />
The Columbus Disease<br />4/23/2011<br />13<br />Learn - Energize - Inspire<br />
SMART Goals<br />
Using SMART as a Planning Tool<br />4/23/2011<br />16<br />S<br />M<br />A<br />R<br />T<br />S<br />M<br />A<br />R<br />...
SMART Goals<br />4/23/2011<br />17<br />
Secret Message<br />4/23/2011<br />18<br />
KPIs<br />Performance Measurement<br />4/23/2011<br />19<br />
ABC of Performance Measurement<br />Success Factors<br />Elements or factors that help you achieve certain objectives<br /...
ABC of Performance Measurement<br />KPIs<br />Ways to measure success quantifiably<br />Examples<br />‘No of new customers...
5 Essentials of KPIs<br />4/23/2011<br />22<br />
5 Essentials of KPIs<br />4/23/2011<br />23<br />
5 Essentials of KPIs<br />4/23/2011<br />24<br />
5 Essentials of KPIs<br />4/23/2011<br />25<br />
5 Essentials of KPIs<br />4/23/2011<br />26<br />
Identifying the Right Motivators for You and Your Staff<br />What Motivates You<br />4/23/2011<br />27<br />
What Motivates You?<br />Motivators<br />Status<br />Power<br />Material Rewards<br />Autonomy<br />Expertise<br />Creativ...
Motivators<br />4/23/2011<br />29<br />
Looking at the academics of the concept<br />Motivation Concepts<br />4/23/2011<br />30<br />
Maslow’s Need Theory<br />Our needs influence our behavior<br />Needs appear in the order of importance<br />One advances ...
Herzberg’s Two Factor Theory<br />4/23/2011<br />32<br />
Herzberg’s Two Factor Theory<br />4/23/2011<br />33<br />Motivating employees is a process<br />It starts with taking away...
Seeing the TWO Together<br />4/23/2011<br />34<br />
Using the AIDA approach to get your team to take ACTION<br />Motivate to ACTION<br />4/23/2011<br />35<br />
Attention<br />4/23/2011<br />Hassan Bin Rizwan<br />36<br />Delivery<br />Self Talk<br />Distraction<br />Interest Level<...
Interest<br />4/23/2011<br />Hassan Bin Rizwan<br />37<br />Ask <br />Relate <br />Partner<br />WIIFT<br />
Desire<br />4/23/2011<br />Hassan Bin Rizwan<br />38<br />The Elevator Pitch<br />Activate the Imagination<br />Connect wi...
Action<br />4/23/2011<br />Hassan Bin Rizwan<br />39<br />Focus on One<br />The Urgency of NOW<br />Additional Incentive<b...
4/23/2011<br />Hassan Bin Rizwan<br />40<br />
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Supervisory Toolkit - Goal Achievement & Task Management

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Supervisory Toolkit - Goal Achievement & Task Management

  1. 1. Supervisory toolkit<br />Goal Achievement & Task Management<br />4/23/2011<br />1<br />
  2. 2. Reversing Pyramid<br />4/23/2011<br />2<br />
  3. 3. Important Stuff<br />Setting Standards<br />What setting you want today?<br />Formal or Informal?<br />What learning environment would you prefer?<br />Lecture-based or interactive?<br />Would you like others to talk on the phone during the program?<br />Would you like to receive rewards for good performance?<br />4/23/2011<br />3<br />
  4. 4. Important Stuff<br />Setting Standards<br />Not a training program<br />This is an EXPERIENCE – Learning Experience for ALL of us<br />Be ready to give and receive constructive criticism<br />4/23/2011<br />4<br />
  5. 5. My Intro<br />4/23/2011<br />5<br />
  6. 6. My Intro<br />4/23/2011<br />6<br />
  7. 7. My Intro<br />4/23/2011<br />7<br />
  8. 8. Learning Contract<br />A contract between YOU and YOURSELF<br />Write ONLY what you want to remember later<br />Not more than 10 points<br />“The Only Barrier to Learning the Truth is to Assume You Already Know It”<br />Confucius<br />8<br />
  9. 9. Understanding the Expectation Game<br />Your ROLE as a Supervisor<br />4/23/2011<br />9<br />
  10. 10. Your Role as a Supervisor<br />4/23/2011<br />10<br />
  11. 11. Your Role as a Supervisor<br />4/23/2011<br />11<br />
  12. 12. Set SMART Goals that MOTIVATE<br />Setting Goals<br />4/23/2011<br />12<br />
  13. 13. The Columbus Disease<br />4/23/2011<br />13<br />Learn - Energize - Inspire<br />
  14. 14.
  15. 15. SMART Goals<br />
  16. 16. Using SMART as a Planning Tool<br />4/23/2011<br />16<br />S<br />M<br />A<br />R<br />T<br />S<br />M<br />A<br />R<br />T<br />S<br />M<br />A<br />R<br />T<br />
  17. 17. SMART Goals<br />4/23/2011<br />17<br />
  18. 18. Secret Message<br />4/23/2011<br />18<br />
  19. 19. KPIs<br />Performance Measurement<br />4/23/2011<br />19<br />
  20. 20. ABC of Performance Measurement<br />Success Factors<br />Elements or factors that help you achieve certain objectives<br />Examples<br />‘Timely completion of work’ <br />‘Maintaining discipline’<br />‘Achieving targets’<br />‘learning and growing’<br />4/23/2011<br />20<br />
  21. 21. ABC of Performance Measurement<br />KPIs<br />Ways to measure success quantifiably<br />Examples<br />‘No of new customers acquired’ - Sales<br />‘Employee turnover’ - HR<br />‘Mean Time Between Failure’ - Operations<br />‘Availability of system’ - IT<br />4/23/2011<br />21<br />
  22. 22. 5 Essentials of KPIs<br />4/23/2011<br />22<br />
  23. 23. 5 Essentials of KPIs<br />4/23/2011<br />23<br />
  24. 24. 5 Essentials of KPIs<br />4/23/2011<br />24<br />
  25. 25. 5 Essentials of KPIs<br />4/23/2011<br />25<br />
  26. 26. 5 Essentials of KPIs<br />4/23/2011<br />26<br />
  27. 27. Identifying the Right Motivators for You and Your Staff<br />What Motivates You<br />4/23/2011<br />27<br />
  28. 28. What Motivates You?<br />Motivators<br />Status<br />Power<br />Material Rewards<br />Autonomy<br />Expertise<br />Creativity<br />Affiliation<br />Search of Meaning<br />Security<br />4/23/2011<br />28<br />
  29. 29. Motivators<br />4/23/2011<br />29<br />
  30. 30. Looking at the academics of the concept<br />Motivation Concepts<br />4/23/2011<br />30<br />
  31. 31. Maslow’s Need Theory<br />Our needs influence our behavior<br />Needs appear in the order of importance<br />One advances to the next level once the previous is satisfied<br />4/23/2011<br />31<br />
  32. 32. Herzberg’s Two Factor Theory<br />4/23/2011<br />32<br />
  33. 33. Herzberg’s Two Factor Theory<br />4/23/2011<br />33<br />Motivating employees is a process<br />It starts with taking away things that demotivate them<br />Then moving toward things that motivate them<br />
  34. 34. Seeing the TWO Together<br />4/23/2011<br />34<br />
  35. 35. Using the AIDA approach to get your team to take ACTION<br />Motivate to ACTION<br />4/23/2011<br />35<br />
  36. 36. Attention<br />4/23/2011<br />Hassan Bin Rizwan<br />36<br />Delivery<br />Self Talk<br />Distraction<br />Interest Level<br />Need to be Involved<br />
  37. 37. Interest<br />4/23/2011<br />Hassan Bin Rizwan<br />37<br />Ask <br />Relate <br />Partner<br />WIIFT<br />
  38. 38. Desire<br />4/23/2011<br />Hassan Bin Rizwan<br />38<br />The Elevator Pitch<br />Activate the Imagination<br />Connect with Emotions<br />Show the Savings<br />
  39. 39. Action<br />4/23/2011<br />Hassan Bin Rizwan<br />39<br />Focus on One<br />The Urgency of NOW<br />Additional Incentive<br />Prevent Negative Consequences<br />
  40. 40. 4/23/2011<br />Hassan Bin Rizwan<br />40<br />
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