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2010 ICMIT - Software Support for the Fuzzy Front End Stage of the Innovation Process: a Systematic Literature Review
 

2010 ICMIT - Software Support for the Fuzzy Front End Stage of the Innovation Process: a Systematic Literature Review

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Software Support for the Fuzzy Front End Stage of the Innovation Process: a Systematic Literature Review ...

Software Support for the Fuzzy Front End Stage of the Innovation Process: a Systematic Literature Review
Cleviton Monteiro, Fabio Q. B. da Silva, Daniel F. Arcoverde, Henrique S. Ferreira

Abstract-The early stages of new product development, called the Fuzzy Front End (FFE), are essential for the success of innovation. Therefore, various software tools have been proposed to support FFE activities. However, little evidence is provided about the benefits of using such tools. The objective of this study is to present evidence that will assist industry practitioners to make informed choices about software support tools to be used in the FFE. The method used for this study was a systematic literature review that analyzed 1090 articles published between 1997 and 2009. The results show that software tools can speed up the FFE, reduce costs, increase collaboration, improve decision quality and knowledge management, reduce risks, and enhance overall creativity.

Paper presented at the 5th IEEE International Conference on Management of Innovation and Technology, Singapore, 2010.


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    2010 ICMIT - Software Support for the Fuzzy Front End Stage of the Innovation Process: a Systematic Literature Review 2010 ICMIT - Software Support for the Fuzzy Front End Stage of the Innovation Process: a Systematic Literature Review Presentation Transcript

    • Software Support for the Fuzzy Front End Stage of the Innovation Process: a Systematic Literature Review Cleviton Monteiro1, Fabio Q. B. da Silva1, Daniel F. Arcoverde1, Henrique S. Ferreira1 1Center of Informatics, Federal University of Pernambuco, Recife, Brazil {cvfm, fabio, dfa, hsf}@cin.ufpe.br
    • Agenda • Context • Researh Question • Method • Results • Findings and implications • Concluding remarks
    • Context • Fuzzy Front End (FFE) – Set of execution and evaluation activities – The period between the oportunity identification to the decision to product • The best phase to promote enhancements in the new product development process (NPDP)
    • Context • Benefits in the use of software tools in other business process • There is some evidence that points to benefits in the use of software tools • Little is know about whether, how and why these software tools improve the process
    • Objective • Gather, analyze and present experimental evidence about the use of software support tools in the FFE • These evidences will assist industry practitioners that need to make informed choices about software tool use
    • Research Question What are the benefits achieved by the use of software tools in the fuzzy front end of innovative product development?
    • Method • Systematic Literature Review (SLR) • Protocol – Research Question in PICOC* structure • Population: the Fuzzy Front End of innovative product development • Intervention: use of software tools in the fuzzy front end • Context: open to any type of organization that makes innovation • Outcome: the benefits of tool support, in particular of its features • Comparison: NA *PICOC - Population, Intervention, Context, Outcomes, Comparison
    • Method • Protocol – Search Strategy a) Derive the major terms from the research questions using PICOC; b) Identify a list of synonyms, abbreviations and alternate spellings; c) Building search strings using AND and OR to include synonyms and abbreviations; d) Check the search strings built using steps a) to c) by running pilot searches; e) Make adjustments if necessary. (software* OR system* OR tool* OR program* OR application*) AND ("fuzzy front end" OR "fuzzy front-end" OR "innovation front end" OR "innovation front-end" OR "front end * innovation" OR "front-end * innovation" OR "pre-development" OR predevelopment OR "up-front homework" OR "up front homework" OR "upfront homework") AND ("innovative product*" OR "major product*" OR "new product*" OR "radical product*" OR "breakthrough product*" OR "incremental product*" OR "sustaining product*" OR "evolutionary product*" OR "product innovation" OR "product development")
    • Method • Protocol – Search Process a) Two researchers searched each of the selected sources using the same search string. This was the primary search; b) The studies found in the primary search were assessed by reading the title and, if necessary, the abstract; a) Irrelevant excluded and potentially relevant articles documented in a list c) Relevant articles were independently evaluated (abstract, introduction and conclusion) by two researchers by checking the inclusion criteria; a) The lists of included and excluded studies were created d) All the relevant works were read in full for data extraction and quality assessment; e) The references included in the relevant works were listed and the steps ‘c’ and ‘d’ were repeated for them. This was the secondary search. The search was performed in 8 search engines
    • Method • Protocol – Study Selection • (i) Papers that are freely available for consultation through licenses permission obtained from the Federal University of Pernambuco online access • (ii) Work that fit in one of the categories defined • (iii) Studies that show, primarily or secondarily, the benefits provided by software that gives support to the FFE • (iv) Studies that contain full and complete text, content, and results • (v) Work that is written in English • (vi) Work not duplicated • (vii) In the case of doubt the word should be included
    • Method • Protocol – Data Extraction • Designed to collect all information necessary to address the issues of review – Fields: id, revision date, title, authors, study type, source (search engine), publish date, published source, inclusion reason, related evidences (benefits of software tool use in the FFE), additional info, references, quality assessment criteria, reviewer name and his agreement – Data analysis • Constant Comparison Method – Grouping the similar benefits in higher level classes related to them
    • Results Total 1090 Non-relevant 1042 Potentially relevant 48 Included 10 Excluded 20 Not available through UFPE’s accesses licenses 18 Primary Search Secondary Search Potentially relevant 22 Included 1 Excluded 7 Not available through UFPE’s accesses licenses 13
    • Results Distribution over the years
    • Results Distribution by source The others were The Journal of Marketing Research, Creativity and Innovation Management, The International Technology and Innovation Conference, The Computers in Industry and The Journal of High Technology Management Research
    • Results • Benefits – (B1) process speed up – (B2) cost reduction – (B3) collaboration and communication – (B4) quality of decision – (B5) knowledge management – (B6) risk reduction with patents – (B7) creativity enhancement
    • Results • Software Tools – (C1) idea banks (including newsgroups and forums) – (C2) idea generators – (C3) decision support systems – (C4) on-line brainstorming – (C5) on-line surveys – (C6) patent management systems – (C7) real time chats – (C8) multimedia prototypes
    • Results Tool Category Outcomes Idea Banks B1[8,27,28,29]; B2[8,20,29]; B3[20,28,29]; B4[29]; B5[28,29]; B6[28,29] Idea Generators B7[24] Decision Support Systems B4[7,8,21,22,29,31] On-line Brainstorming B7[7] On-line Surveys B1[30]; B3[30] Patent Management Systems B6[8]; B7[8] Real Time Chats B2[30]; B3[30] Multimedia Prototypes B1[30]; B2[30]
    • Concluding Remarks • Contributions – Categories of tools used – Benefits that can be achieved and what tools should be adopted to acquire them
    • Concluding Remarks • Limitations – The data was collected from only 11 primary studies • Although this number is consistent with other reviews in software engineering, it may constitute a limitation – Only the clearly stated benefits were extracted from studies • Avoids bias related to researcher’s assumptions and beliefs • Precluded the identification of potential benefits that were only vaguely of indirectly mentioned
    • Concluding Remarks • Future Work – Interview specialists to identify qualitatively their opinion about the benefits found in this study – Some case studies and experiments with organizations that use tools in their FFE • Achieve more evidences
    • Software Support for the Fuzzy Front End Stage of the Innovation Process: a Systematic Literature Review Cleviton Monteiro1, Fabio Q. B. da Silva1, Daniel F. Arcoverde1, Henrique S. Ferreira1 1Center of Informatics, Federal University of Pernambuco, Recife, Brazil {cvfm, fabio, dfa, hsf}@cin.ufpe.br Thank you!
    • Software Support for the Fuzzy Front End Stage of the Innovation Process: a Systematic Literature Review by Cleviton Monteiro, Fabio Q. B. da Silva, Daniel F. Arcoverde, Henrique S. Ferreira is licensed under a Creative Commons Attribution- NonCommercial-NoDerivs 3.0 Unported License. Based on a work at the 5th IEEE International Conference on Management of Innovation and Technology, Singapore, 2010. Permissions beyond the scope of this license may be available at http://www.haseresearch.com