Real Time Governance.

Real Time Governance architected
OUR MISSION
“Promote balance between
performance and conformance.”

WHAT DO WE DO
Create and capture new demand through a leap in ‘buyer
value’ at affordable prices
Reshape the boundary & structure of the government
vertical, to introduce ‘real time governance’
Craft multi-dimensional frameworks for Governance
covering the perspectives of people, process and
technology as well as structuring & financing
Break the value-cost tradeoff
Address Governance Risk in Public Private Partnership
models
Risk assessment, quantification and modeling using
algorithms and analytics
VALUE INNOVATION
Haselfrë is a niche organization that
Risk management, associated structuring and
focuses on ‘real time governance’ innovative financing issues
while promoting a balance Elaborate and bring to reality, opportunities that have an
international flavor, with a special emphasis on US, EU
between performance and
accession countries and oil-rich countries and regions from
compliance. Its multi-dimensional erstwhile Soviet Union:
insight in to complex government Services that are citizen and business centric; initiatives
that improve efficiency and effectiveness of
problems provides radically government
different and counter intuitive International Trade facilitation infrastructure
solutions that help in the execution E-enablement of Urban Infrastructure including
utilities in public domain
of the vision and create new
In-sourcing as a counter intuitive strategy and engagement
uncontested market spaces. with local communities where appropriate :
Haselfrë's unique value proposition Creating high value jobs and skill enhancement
Utilization of local competencies and resources
is its ability to break away from the
Execute ‘real time governance’ through Haselfrë KonformTM
cognitive bounds set by existing which is configured to different government vertical such as
models of competition. To site an Tourism, Insurance, Banking, Health, Security as well as
functional areas such as Governance of citizen and
example, it does not believe that customer grievances.
governance can wait till all the silos
are integrated. Governance has to
happen NOW! The result is
value innovation.

Real Time Governance innovated
OUR VISION
Promoting execution
of Good governance

Dr. Nadadur Janardhan
Founder and Chairperson of Haselfrë Solutions, a He was the eGovernance adviser and program
niche organization that is focused on the problem integrator of MCA 21 program an innovative
space of Government, its governance and eGovernance initiative that aims at repositioning
execution strategies. Has the capacity to craft the Department of Corporate Affairs of the
actionable plans around a vision and put in place Government of India into the 21st Century. Some
mechanisms to execute it. of the new concepts and practices introduced in
the program include evolution of a PPP model
Has over 25 years of diverse experience in encompassing both construction and managed
government, financial institutions, consulting service provisioning of the systems for the entire
organizations and international bodies. As former department for the first time in the Government of
Regional Adviser of the United Nations Economic India.
and Social Commission for Asia and the Pacific for
over five years, he was instrumental in advising As sole adviser and consultant, he advised the
around thirty governments, their entities and consortia of Government of India, State
organizations representing business, trade and its Government of Andhra Pradesh, and the private
regulation, on strategies to introduce efficiencies in sector led by NASSCOM on the establishment of
international trade, electronic commerce, National Institute for Smart Government (NISG)
st r u c t u r i n g a n d b u s i n es s m o d e l i n g fo r including a business model for its functioning. He
eGovernance. has made a significant contribution to the Vision
2020 document of the Government of Andhra
Dr. Janardhan is at the forefront of paradigm shifts Pradesh as well as to many of its net-centric
for facilitating Governance and possesses hands on eGovernance initiatives. Another notable
LEADERSHIP
experience in advising government entities to accomplishment is his advice to the Government of
experiment, develop and adopt alternative models Macau for their first generation eGovernance
of structuring and innovative financing that initiative with focus on Electronic Data Interchange
facilitates public-private-people partnerships. His for international trade and tourism based on PPP
focus on standards for inter-operability of model.
government applications enabled him to be the
“Special Representative for Asia and the Pacific” in His inter-disciplinary academic track includes a
the Center for Facilitation for procedures and Masters degree in Physics with specialization in
practices for Administration, Commerce and Electronics and a Doctoral degree in Economics
Transport (CEFACT) at Geneva as well as the EAN focused on the relevance of macro and micro
international (responsible for article numbering). policy coordination to catalyze flow of external
He had used this to restructure EAN in India and capital into the Country. A former Indian
introduced in the automotive sector on request of Administrative Service officer, Dr. Janardhan has
the Ministry of Commerce, Government of India. published several papers and amongst his notable
He was also the Advisor to the Ministry of works is authoring a book titled, “Electronic
Commerce on strategies to introduce EDI, EDIFACT Commerce” for the Indian Institution of Foreign
and EANCOM in India to cover the international Trade. This book is currently a part of the
trade scenarios. curriculum for the students of IIFT. He is an
Honorary Fellow of the IIFT, Honarary IT Advisor of
Indian Red Cross Society and is an active member
of many working groups of experts in business
analysis, international trade procedures and
Governance.
His personal views may be seen at www.drj.in

Real Time Governance executed
OUR SOLUTION
TM
Haselfrë KONFORM
for Real Time Governance.

OUR TRACK RECORD
India (Federal Level) Hyderabad, Andhra Pradesh (State & Local Level)
Conceptualized, innovated and mentored the modernization Inter-operability platform by the Government of Andhra
and computerization initiatives of the Ministry of Company Pradesh for separation of concerns for all eGovernance
Affairs (MCA21) of Government of India (INR 300 Crore project) initiatives
Ideated and handheld the mordenization and automation eGovernance Dictionary Project that included Data Sevices
initiative (e-UGC) of the University Grants Commission, Definition and their XML specifications
Government of India (INR 200 Crore project)
e-thesaurus that included Meta data standards based on
Restructured and created EAN India, the unique numbering extensions to Dublin Core for use in ‘Land Record
organization for the country Management’ and other such Projects across the state
Ideated and developed the business plan for National Institute Mentored the ideation and inception of RAJIV – the state
of Smart Government (NISG) a joint venture of Government of wide mega initiative to address the Digital Divide, rural
India, NASSCOM and Government of Andhra Pradesh employment, literacy, health and markets.
Bangalore (State & Local Level) Republic of Kazakhstan
Crafted the New tourism policy of Government of Karnataka Crafted the roadmap for electronic government
that is actionable
Business Process Re-engineering (BPR) of all the services of
Executed the change interventions for Bangalore Mahanagara ten ministries of the government of the Republic of
Palike (urban local body) that included visioning exercises for Kazakhstan
political stakeholders
Macau Province of China
Ideated the modernization and automation of urban local body
Conceived eBusiness Value Added Networks (Macau VAN) for
administration for the city of Bangalore, India - the fastest
Trade and Tourism based on public private partnership
growing mega city in Asia
Pacific Island countries (Tourism)
Initiated the US$ 4 billion City Development Plan for the urban
renewal of Greater Bangalore under JNNURM scheme of the Workshop on “Assistance in Manpower Development in the
Government of India field of Tourism facilitation”, Maldives, August 1994
Ideated the Hebbal Valley eco-system initiative that aims at National Level workshop on “Trade and Tourism
integrated outcome based approach for clean air, storm and Facilitation”, Lao PDR, December 1994
drain water and area development ($ 40 million) Advice on “Use of Electronic Commerce to Facilitate Trade
Developed structuring and financing plans for Challaghatta, and Tourism”, at the request of Fiji Trade and Investment
Koramangala and Vrishabavathi valleys in Bangalore ($ 100 Bureau, 1995
million) Advice on “Using Electronic commerce for trade, tourism
Conducted the visioning exercise for developing the Balanced and investment promotion in Rajasthan”, at the request of
Scorecard of BESCOM (the electricity distribution & supply Bureau of industrial promotion, Rajasthan, 1996
utility) Advice on “Strategic Architecture for Tourism Sector of
Administered Change intervention initiatives in Karnataka Vanuatu” at the request of Government of Vanuatu,
Power Corporation (the power generation utility) to secure September 1996
employee buy-in for the implementation of restructuring “Zamboanga as the Trade and Tourism hub of BIMP
programme in the power sector EIGA”, for the National Economic Development Agency of
Crafted the inception and elaboration documents for statewide Zamboanga city, Philippines, 1998
passenger reservations and ticketing system (AWATAR) for the
Karnataka State Road Transport Corporation

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Our success record is evident in our advisory role in
large scale and complex eGovernance initiatives such as
MCA21, the US$70 million modernization and
automation initiative of Ministry of Company Affairs,
Government of India. The key personnel of Haselfrë
have crafted enabling frameworks and sector policies
with attendant regulatory mechanism for facilitating
private sector participation. One of our key strengths in
these interventions has been the ability to craft
contractual frameworks and allocation of risks for long-
term sustainability.
OUR VALUES
The reverse axiom ‘believing is seeing’ drives each of us. We
believe,and so it happens.
OUR PROCESSES
The processes and practices of Haselfrë are based on best
practices and scientific interventions. Our core capabilities in
undertaking consultancy assignments arise from:
OUTPUTS Our ability to channel appropriate competencies and
resources to the project- the people we propose at the
THAT ENHANCE bidding stage are the ones who execute the project.
We have people who have been with Governments at
SOCIAL ROI policy making levels; fully aware of not just the processes in
India; but also the best practices internationally
Visualizing strategy & Crafting strategy maps Key personnel of Haselfrë have worked in international
agencies and understand their requirements and
Executing actionable plans that are:
perspectives
Outcome based and drawn using SBSC Each of us is multi-disciplinary; but the focus is on the
Based on Structuring & innovative financing problem space and the strategic approaches to look at
using PPP models issues, options and choices.
Stakeholder centric using Change Our 'coopetitive' strategy allows us to work with partners in
management interventions different fields based on the imminent need.
Economically viable & politically
sustainable

OUR PROCESS
Performance Reference Model
Strategizing Project
Charter Decision
Identify Stakeholder
Business Reference Model
Capture Stakeholders' Vision
Sufficiency & Gap Analyses
Understanding Organization Requirements Envisioning
Problem definition & Visioning Document
Semantic Standards & Frameworks
Life Event Modelling
Service Reference Model Line of Sight reengineering
Change Interventions
Promoting Risk Analysis
PPP models
Project feasibility Models
Engineering, education, enforcement components
Sustainability issues
Structuring & financing
Develop Performance Measurements
Contracts & Legal Issues Designing
Advisory Memoranda
Bid Process
Selection
Negotiation & Award of contracts
Construction, supervision, monitoring & reporting
Implementing Operation & Maintenance
Managed Service Provisioning
Data from distributed sources
Event processing Real Time Technology & Data Reference Model
Decision support Governance
Intuitive Dashboards
Measure, Monitor & Manage
By using the Haselfrë-Boehm model we ensure that the inception artifacts we create seamlessly dovetail into the
other unified process life cycle activities.

CASE STUDIES
End-to-end consulting solution
The Client The Outcomes
A federal government body that governs the higher Some of the outcomes are:
education sector in India with a workforce of around 1000 ! A sophisticated re-engineered system for the Core
employees. process of the organization
! Paper-less back office
The Business Problem ! Strategy for digitization and maintenance of over 30
The client had tried for the past five years to initiate million records
eGovernance, but with little success. Finally, it decided to go ! Use of digital signatures for secured authentic approvals
in for a total approach to the enterprise. They wanted an ! Setting up facilitation centres all over India to facilitate
inter-disciplinary approach covering all their the stakeholders
stakeholders, core processes, standards based approaches to ! Data Centre and Disaster Recovery centre
architecture and choice of technology and ! End-to-end solution with Managed Service Provisioning
innovative mechanisms for structuring and financing the (MSP) for a period of concession (four years) from
design, development, deployment and management of the the ‘go-live’ of the project
solution for the period of concession. ! Governance, risk and compliance framework for the
initiative
The Solution
Since it was a government body, Haselfrë was chosen Client Reference
amongst tough competition as per the government “We are happy to state that M/s. Haselfrë Solutions
procedures & norms for procurement. Haselfrë was asked to performed its role to the complete satisfaction of the
draft the strategy, project plan, solution architecture and organization and in-time. They used inter-disciplinary
estimation of cost for the end-to-end solution of approaches (covering people, process, ontology,
eGovernance initiative. Our consultants designed a unique architecture, structuring and financing) to arrive at the
strategy to collect the requirement of all the stakeholders of solutions and hand-held the organization in all the aspects
the organization, to identify the core process for re- required to ensure the success of the consulting assignment.”
engineering with best practices. Our consultants chose an Chairman of the organization.
outcome based approach and after 120 man days of intense
engagement with a broad range of stakeholders, crafted the The first e-Government project for Grants Management
requirements document containing: System in the Government in India.
! Functional requirements and Technical specifications
including Technical architecture and Road map of
the designing, implementation and managed service
provisioning of the proposed system for a period of
concession;
! General Instructions and Commercial Specifications; and
! Legal and Operational Specifications including the
Criteria for selection of the System Integrator and
the Service Level Agreements they would have to
ensure for the chosen outcomes.

CASE STUDIES
Outcome based approach with Policy of tourism department of a
Sustainable Balanced Scorecard state
(SBSC)
The Client The Client
A state government utility for power distribution with a A state level department of tourism in the Southern region of
workforce of over 700 employees India.
The Business Problem The Business Problem
The organization was facing major complaints from its The client recently wanted Haselfrë’s help in crafting a policy
customers (both industrial and home users) on service document for its tourism department which
availability, quality and employee behavior. It was the time of enabled a holistic approach to increasing its global presence
drastic reforms in India in the power sector, and no one was as a tourist destination. The client wanted Haselfrë’s help in
sure where the competition would spring from. A new also enabling a realistic action plan to achieve its goals.
management had taken charge, and they needed to
communicate their strategies effectively and craft an
‘actionable road map’ centered around key attributes of The Solution
customer satisfaction. In doing so, they wished to know Haselfrë used the sustainable balanced scorecard
clearly the linkages of their actions to other perspectives such methodology framework for public institutions. Covering all
as finance, human resource, process, technology and the like. seven perspectives (fiduciary, customer, internal process,
regulatory, people, sustainability, and partner),
The Solution Haselfrë was able to create a holistic policy document that
Haselfrë crafted the strategy map in consultation with the key started with the focus on the customer perspective. From
stakeholders and the top-management of the the policy document, independent actionable roadmaps were
utility and extended it to cover the different perspectives of created to ensure that implementation.
the Balanced Scorecard. The entire exercise was
participatory, which generated enthusiasm and captured vital
field knowledge from all levels in the company. The focus on The Outcomes
customer service resulted in arriving at the performance and The state department had a clear policy document
conformance indicators around the supplemented by workable projects that would yield results
C-SSS (Customer, Service and Supply Standard) good practice. in the short term, medium term and long term. The
actionable roadmap is expected to facilitate inflow of
The Outcomes investment of up to Rs. 20,000 crores in to the tourism
The outcome of this project is the use of C-SSS framework for infrastructure in Karnataka to be executed in PPP model.
introducing efficiency and effectiveness in the power
distribution utility.
The first e-Government initiative to use BSC for Customer
The first e-Government initiative to use BSC for Customer centric outcomes
centric outcomes

CASE STUDIES
Valley eco-system with Change management
innovative structuring and intervention
financing
The Client The Client
An urban local government entity A state government power generation utility with a workforce
over 1000 employees, mostly
The Business Problem highly qualified engineers
The area faced severe flooding during the monsoon season
and affected the competitiveness of the region for major IT The Business Problem
investments. Originally, the entity planned to upgrade the The drastic reforms ushered in by the Government of India in
storm water drain systems (for which they did not have the early part of this century in the power sector, caught
adequate budget). When Haselfrë was asked to assist them many of the state utilities off guard. The reports of various
craft the Information Memorandum and Funding Dossier (IM consultants, each advising radical and
&FD) for the same, it found that the problem was more than sometimes diametrically opposite action, left them confused.
that of the storm water They also had limited time to respond with newly appointed
drainage; rather it involved the entire water ways and related regulators on their back. They needed hand-holding to tackle
eco system covering storm water drains, sewage lines, lakes the immediate problem of having to
and other water ways in the valleys (there were 4 major and respond and the more serious one of crafting a sustainable
3 minor valleys). The problem had to be redefined and the IM policy response.
& FD had to be for the eco-systems in the valleys. This meant
higher outlays than envisaged earlier and hence the need for The Solution
highly innovative structuring and financing models. Haselfrë held open ended workshops for different layers of
management; each of the responses was
The Solution incorporated in the next round and covered every single
Haselfrë did just that; it used outcome based and inter- power generation station and their employees (both hydel
disciplinary approaches to re-design and remodel the and thermal). The resulting change intervention workshops
systems with the collaboration of multitude of organizations achieved three objectives:
involve for the various components. An unique
aspects of the project was the extensive use of aerial ! The staff felt elated they were being consulted and a
photography, geographic information systems (GIS), team spirit slowly started evolving cutting across
thematic grid maps and satellite imagery. The resulting IM & different technical silos (such as electrical,
FD for each of the valleys was incorporated in the CDP for mechanical, civil etc)
JNNURM funding of Government of India. ! All the staff got to know the gist of the reforms and the
content in the various reports; the fear of the
The Outcomes unknown was gone
The funding for the valley Eco-systems has been realized and ! Younger engineers got an opportunity to contribute with
work has commenced. It will create a sustainable model for innovative ideas to tackle the issues, which was also
the preservation of the fragile urban valley eco-system. appreciated by the seniors and found a place in the
final in-house document
The first integrated and sustainable urban water way eco- ! Above all, the utility crafted its own document (not just a
system innovatively structured and funded. response) but a whole new strategy for action.
The Outcomes
The organization implemented the change management
strategy successfully that significantly increased the power
generation capacity and increased profit for the utility.
The first large scale change intervention in power generation
utility focused on co-creation of policy response.

CASE STUDIES
Interoperability framework &
architecture The Outcomes
The outcome of this project was an efficient and effective
inter-operability framework for sustainable operation of the
system.
The Client
A state government entity in India. Client Reference
“This project is successful in operation and access the true
The Business Problem Interoperability framework layer of the different
In connection with the overall IT architecture being evolved services of various departments and entities of the
for the Government and the need to achieve Government of Andhra Pradesh as well as utilities to provide
interoperability among various eGovernance applications, seamless citizen services.”
Government had recognized the need for establishing data - Project Manager of the project.
standards and a metadata framework for managing the data
about data. In this context, the government was looking for The first interoperable gateway in any state in India to provide
consulting companies to assists the Government for the multitude of eGovernment services across multiple channels
following:
! Provide a broad roadmap for integrating OLTP and
certain critical databases for access across
Departments and citizens through multiple end-user
access equipment.
! Identify the key requirements in terms of the functional,
non-functional and managerial requirements of
system infrastructure including the SLAs
! Design a suitable business model for implementation of
the infrastructure
! Incorporate necessary eGovernance Standards
! Draft the specifications including SLAs
! Governance and compliance for the entire initiative
! Advise on the bid process and provide necessary
technical inputs for the bid process
! Handhold the successful bidder and manage the roll out
of Project
The Solution
Haselfrë crafted a critical soft infrastructure for eGovernance
that was standards based and architected to
separate the concerns of the front-end access providers
(typically from the private sector) and the back end
Government service providers. This allows multiple private
sector access providers to offer the government
services with different business models and more
importantly, allows the Departments the freedom to
implement their ideas in platforms and technologies of their
choice and make them available to the citizens at a time
convenient to them.

mGovernance
measure, monitor & manage
USP of Haselfrë KonformTM
Directly addresses problems faced by government agencies How to measure &
monitor KPIs and govern the realization of identified outcomes for efficiency and
effectiveness
Can be implemented with the assistance of in-house knowledge workers within a
short span of time No need to wait to change existing systems or force
implementation of SOA
No need of data warehousing solutions to realize real time business intelligence for
good governance
Flexibility and scalability to incorporate future changes in regulation, mostly using
parameterization

Haselfrë's mission is simple. We
SIMPLIFY
aspire to unlock value that reside
across existing government
boundaries through ‘real time
governance’.
We ideate outcome based
Governance initiatives that
determine how breakthrough in
UNIFY
value is achieved through
measuring, monitoring and
managing for government,
private sector and society at
large.
By hand holding the
HANDHOLD
stakeholders from ideation to
realization of value, we take
away the hassles of dealing with
complex initiatives.
At Haselfrë we design public
private partnerships to channel
private sector competencies and
resources to economically viable
and politically sustainable
SATISFY
initiatives.
Governments can now focus on
realizing efficiency and
effectiveness with service
fulfillment as the core. Citizens
win; enterprises profit; society
benefits and there is sustainable
development.
Collaborate with us on our blog for governance
www.haselfre.com/blog

eGovernance innovated
Regd. Office : Corporate Office :
211, Hans Bhavan 1A, ‘Kingston’
1, Bahadur Shah Zafar Marg # 19, MG Ramachandran Road
New Delhi - 110 002 Kalakshetra Colony, Chennai - 600 090
Phone : +91 11 2337 9098 Phone : +91 44 4211 7111
Fax : +91 11 2337 0080 Mobile : +91 98840 71120
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